Job summary
We have an exciting opportunity for a new member of staff to join our team. We have a new role of patient services supervisor and we are looking for someone enthusiastic, caring and friendly to join our reception team.
If you are looking for a new opportunities and like variety and challenges then this job is for you. We look forward to receiving your application.
Main duties of the job
Responsible
for the day to day supervision of all members of the reception patient services
staff and associated functions including the appointment rotas, repeat
prescribing and the clinical system, ensuring all functions are carried out in
accordance with agreed procedures, protocols and time-scales, reporting to the Operations
Manager as necessary.
About us
We are a small friendly team of around 20 staff with 4 GP partners. In our team we have 1 Part-time salaried GP and 1 full time ANP. Our nursing team is made up of 2 practice nurses, 1 Assistant practitioner and 1 phlebotomist. We have 9 members of staff that make up our management, reception and admin teams.
We are a training practice for GP Registrars, physician associates, medical students and work experience students and encourage learning.
Job description
Job responsibilities
See attached Job Description ......................................................................................................................................................................................................................................................................................................................................................................................................................
Job description
Job responsibilities
See attached Job Description ......................................................................................................................................................................................................................................................................................................................................................................................................................
Person Specification
Qualifications
Essential
- Must be able to provide and receive complex, contentious and sensitive information in a tactful and sensitive manner
- Good negotiating / persuasive and motivational skills able to deal with patients, carers and representatives of external organisations in a professional manner
- Knowledge of a full range of administrative and customer care procedures
- At least 1 yea of experience working in a customer service/administrative role
- Good working knowledge of medical terminology
- Ability to use clinical systems, Microsoft office packages as well as internet and email skills
- Able to exercise appropriate judgement when dealing with patients, carers and staff
- Advanced keyboard skills typing with accuracy and speed
- To work to standard operation procedures at a supervisory level
Desirable
- NVQ II in Customer Care or equivalent
- NVQ, AMSPAR or equivalent
- ECDL/equivalent
- Experience of working in a clinical setting
- Able to analyse and manipulate data from a wide range of sources
- RSA in word processing/typing
- or equivalent experience
- Supervisory qualification or equivalent experience.
Experience
Essential
- Knowledge of a full range of administrative and customer care procedures
- At least 1 yea of experience working in a customer service/administrative role
- Good working knowledge of medical terminology
- Ability to use clinical systems, Microsoft office packages as well as internet and email skills
Desirable
- NVQ, AMSPAR or equivalent
- ECDL/equivalent
- Experience of working in a clinical setting
Person Specification
Qualifications
Essential
- Must be able to provide and receive complex, contentious and sensitive information in a tactful and sensitive manner
- Good negotiating / persuasive and motivational skills able to deal with patients, carers and representatives of external organisations in a professional manner
- Knowledge of a full range of administrative and customer care procedures
- At least 1 yea of experience working in a customer service/administrative role
- Good working knowledge of medical terminology
- Ability to use clinical systems, Microsoft office packages as well as internet and email skills
- Able to exercise appropriate judgement when dealing with patients, carers and staff
- Advanced keyboard skills typing with accuracy and speed
- To work to standard operation procedures at a supervisory level
Desirable
- NVQ II in Customer Care or equivalent
- NVQ, AMSPAR or equivalent
- ECDL/equivalent
- Experience of working in a clinical setting
- Able to analyse and manipulate data from a wide range of sources
- RSA in word processing/typing
- or equivalent experience
- Supervisory qualification or equivalent experience.
Experience
Essential
- Knowledge of a full range of administrative and customer care procedures
- At least 1 yea of experience working in a customer service/administrative role
- Good working knowledge of medical terminology
- Ability to use clinical systems, Microsoft office packages as well as internet and email skills
Desirable
- NVQ, AMSPAR or equivalent
- ECDL/equivalent
- Experience of working in a clinical setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
