Ash Tree House Surgery

Receptionist / Care Navigator

The closing date is 15 March 2026

Job summary

We have two part time positions available both are 25 hours per week. The right candidate will need to be able to work a selection of shift's Monday through to Friday. Our shifts start from 7.30am till 6.30pm. Working hours are dependent on the needs of the business and may change.

Extra hours will be required as and when to cover annual leave and sickness. Flexibility is a must for this post.

Please note you should complete your application as soon as possible as this job advert may close sooner than expected if we receive a sufficient amount of applications.

Interviews will be held on Thursday 19th March 2026 only, please consider this when completing your application.

Main duties of the job

This is a fast paced role, helping to provide a welcoming and professional service to patients, staff and visitors to the practice. Therefore it is important that you are a quick thinker, be able to multi task and remain calm under pressure.

The ideal candidate must a be self-motivated person who has a passion for delivering excellent patient care, enthusiastic and friendly.Our Care Navigators work closely with our clinical team and wider colleagues in person and via email, therefore excellent communication skills and strong I.T skills are essential for the role.

This is a varied role dealing with reception duties, prescriptions and administrative tasks. The candidate must be able to be empathetic towards patients, a problem solver and be able to use their own initiative.

You should be able to work as part of a team but also be able to work on your own. Experience is not essential for this role and training will be provided.

About us

Ash Tree House Surgery in Kirkham is a progressive Training Practice, housed in a beautiful listed building, Ash Tree House provides a full range of primary care services to a population of nearly 12100 patients. We are committed to giving our patients the highest quality service by maintaining a mutual confidence between Doctor and Patient. There are 4 GP Principals working closely with a dedicated Practice team which includes 5 salaried GP's, ACP's, Nurses, a Pharmacist Practitioner, Pharmacist Technician, GPA, HCA and Counsellors and support staff.

Date posted

02 March 2026

Pay scheme

Other

Salary

£12.61 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0573-26-0000

Job locations

Ash Tree House

Church Street

Kirkham

Preston

PR4 2SE

Job description

Job responsibilities

TITLE: Receptionist / Care Navigator

LOCATION: Ash Tree House, Church Street,Kirkham,PR4 2SE

RESPONSIBLE TO: Reception Manager

ACCOUNTABLE TO: Practice Manager

General Duties

As a Receptionist / Care Navigator you will be required to:

ensure that all queries from patients are handled efficiently and courteously
keep surgery premises tidy and safe at all times
maintain patient confidentiality at all times

Principle Duties

1. Meet and greet patients, providing a friendly and helpful welcome.

2. Navigate patients to the right clinician and service.

3. Make new and follow-up appointments for patients via the telephone or in person at the Reception Desk.

4. Receive telephone calls and deal with enquiries/messages and/or direct them to the appropriate person.

5. Receive and record all requests for home visits, repeat prescriptions, including on-line requests etc.

6. Manage repeat prescriptions and ensure that these are signed and checked by the doctor before handing to patients.

7. Provide administrative support to clinical staff and other members of the team, such as scanning and data input.

8. Opening and closing the premises including checking heating and ventilation at the start and end of the surgery day.

9. Provide support and guidance to new staff during their induction.

10. Attend and participate in Practice and Reception Team meetings, as required.

Overall Responsibility

Undertake any other appropriate duties or responsibilities as directed by the Managment team or Partners
To ensure effective communication with all Clinicians and other Practice and Community staff.
Be aware of and adhere to Practice policies in relation to Health and Safety at Work and Fire Precautions
To attend appropriate training courses

Where necessary relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged.

This Job Description is not intended to form a part of the contract of employment or to be a complete list of duties and responsibilities, but a guide for information to the job.

This Job Description will be periodically reviewed in the light of developing work requirements. The individual in post will be expected to contribute towards this revision.

Confidentiality

In the course of your duties, you may have access to confidential information about patients, staff or other General Practice business. On no account must such information be divulged to anyone who is not authorised to receive it.

Confidentiality of information must be preserved at all times whether at or away from work.

Data Protection Act, 1998

Carry out any requirements within the duties applicable to the Data Protection Act.

Health and Safety at Work Act, 1974

Observe all responsibilities and carry out all duties, whether general to all employees or specific to the post, relating to Health and Safety in accordance with the Practice Safety policies and any statutory requirements.

Quality Assurance

Every employee is personally responsible for the quality of the work, which they individually perform. It is their duty to seek to attain the highest standards achievable both individually and collectively within their knowledge, skills, and resources available to them in the furtherance of the Practices philosophy of pursuing quality in all its services.

Outside Employment/Outside Interests

If you have other work or outside interest, this must not conflict with your duties and responsibilities or your attendance for work as an employee of the Practice.

It is a condition of employment that you must inform the Practice Manager before taking up post of any private practice, work for outside agencies or other employers, voluntary work, or outside interest you have or propose to have.

This is to ensure there is no question of creating a conflict of interest with your Practice duties. You must therefore seek the Partners approval before taking on any such other work or outside interest at any time after entering the Practices employment.

Working Time Directive

You are required to comply with the regulations governing working time.

Harassment and Bullying

The Practice condemns all forms of harassment and bullying and is actively seeking to promote a workplace where employees are treated with dignity, respect and without bias.

Equal Opportunities

The Practice actively promotes equality of opportunity for all its employees.

Fire Training

Each member of the Practice has a statutory obligation to attend a Fire Lecture each year. It is the responsibility of each member of staff to ensure that they comply with this legal requirement.

No Smoking Policy

The Practice has a no smoking policy.

Disclosure Criminal Records Bureau

This post is subject to standard disclosure under the Criminal Records Bureau.