Job summary
A General Practice Assistant (GPA) will support the General Practice clinical teams smooth running of clinics by performing the more routine administration and clinical tasks on behalf of the GP freeing up their time to focus on the patient.
Utilising the NHS Health Education England GPA Competency Framework, the post holder working within general practice/primary care will provide capabilities within care, administration, clinical, communications and health records management.
They will work collaboratively with the healthcare team to meet the needs of the patients, supporting the delivery of local policy and procedures.
Training will be provided for the right applicant to help acquire the skills for the job. Educational and clinical supervision will be provided by the primary care team.
If you are excited about providing support and care as part of a multidisciplinary team and keen to develop your skills in a structured and supportive environment please do apply for this unique new role.
Main duties of the job
Sorting all clinical post and prioritising for the GP(s) regarding actions required
Signposting some received correspondence to others, e.g., clinical pharmacist, practice nurse
Extracting all the required information from clinical letters, applying medical codes as required and adding these to patient notes
Support practice patients by arranging appointments, onward referrals, clinical tests and follow up appointments.
Preparing patients, prior to seeing the GP(s), by taking a brief history and basic observations.
Conducting urinalysis
Taking blood pressure readings
Performing ECGs
Performing phlebotomy
Completing basic (non-opinion) forms in addition to some elements of forms for the GP(s) to approve such as insurance forms, mortgage applications, Department for Works and Pensions benefits forms and other as appropriate
Explaining treatment procedures to patients
Supporting the GP(s) and Nursing teams with immunisations.
Assisting with Infection Control Audits on a regular basis.
Attending a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Contributing to public health campaigns (e.g., flu clinics) through advice or direct care
Maintaining a clean, tidy and effective working area at all times
About us
We are a very well established Primary Care Network, consisting of 5 Practices, all of which are located in and around the suburbs of Stafford, a charming county town, with Cannock Chase, an area of outstanding natural beauty on its borders. The historic town provides excellent local amenities, schools, and transport connections.
As a forward-thinking group, we offer a broad range of services with good opportunities for development and career progression. We have ambitious plans for our future and hope that you will be part of them
Job description
Job responsibilities
Job responsibilities
Sorting all clinical post and prioritising for the GP(s) regarding actions required
Signposting some received correspondence to others, e.g., clinical pharmacist, practice nurse
Extracting all the required information from clinical letters, applying medical codes as required and adding these to patient notes
Support practice patients by arranging appointments, onward referrals, clinical tests and follow up appointments.
Preparing patients, prior to seeing the GP(s), by taking a brief history and basic observations.
Conducting urinalysis, taking blood pressure
Performing ECGs
Performing phlebotomy
Completing basic (non-opinion) forms in addition to some elements of forms for the GP(s) to approve such as insurance forms, mortgage applications, Department for Works and Pensions benefits forms and other as appropriate
Explaining treatment procedures to patients
Supporting GP(s) in liaising with external agencies such as helping to arrange patient admission while the GP(s) continue with the consultation.
Supporting the GP(s) with wound care and immunisations
Attending a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Contributing to public health campaigns (e.g., flu clinics) through advice or direct care
Maintaining a clean, tidy and effective working area at all times
Job description
Job responsibilities
Job responsibilities
Sorting all clinical post and prioritising for the GP(s) regarding actions required
Signposting some received correspondence to others, e.g., clinical pharmacist, practice nurse
Extracting all the required information from clinical letters, applying medical codes as required and adding these to patient notes
Support practice patients by arranging appointments, onward referrals, clinical tests and follow up appointments.
Preparing patients, prior to seeing the GP(s), by taking a brief history and basic observations.
Conducting urinalysis, taking blood pressure
Performing ECGs
Performing phlebotomy
Completing basic (non-opinion) forms in addition to some elements of forms for the GP(s) to approve such as insurance forms, mortgage applications, Department for Works and Pensions benefits forms and other as appropriate
Explaining treatment procedures to patients
Supporting GP(s) in liaising with external agencies such as helping to arrange patient admission while the GP(s) continue with the consultation.
Supporting the GP(s) with wound care and immunisations
Attending a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Contributing to public health campaigns (e.g., flu clinics) through advice or direct care
Maintaining a clean, tidy and effective working area at all times
Person Specification
Experience
Essential
- Driving Licence - to travel to multiple Surgeries.
- Education - Essential
- Intellectually robust with a good standard of education with Maths and English GCSE
- Good general knowledge of IT software apps such as outlook, word and excel.
- Skills - Essential
- Ability to demonstrate a methodical, organised and flexible approach to work.
- Effective listening, verbal and written communication skills.
- Excellent interpersonal and customer service skills, with the ability to communicate effectively with a diverse range of people, establishing and maintaining effective working relationships.
- Ability to maintain a high level of confidentiality and discretion at all times.
- Caring and empathetic approach to handling patient issues & complaints.
- Flexible and reliable
- A mature and professional manner.
- Commitment to providing a high quality of service.
- Ability to learn quickly about the business and a willingness to learn.
- Work effectively as a team player.
- Ability to remain calm under pressure.
Desirable
- Experience - Desirable
- HCA trained
- Administration experience
- Experience of working in a primary care or healthcare setting
- Experience of computer system apps such as Word
- Experience of general practice systems such as EMIS
- Experience of working in medical setting.
Person Specification
Experience
Essential
- Driving Licence - to travel to multiple Surgeries.
- Education - Essential
- Intellectually robust with a good standard of education with Maths and English GCSE
- Good general knowledge of IT software apps such as outlook, word and excel.
- Skills - Essential
- Ability to demonstrate a methodical, organised and flexible approach to work.
- Effective listening, verbal and written communication skills.
- Excellent interpersonal and customer service skills, with the ability to communicate effectively with a diverse range of people, establishing and maintaining effective working relationships.
- Ability to maintain a high level of confidentiality and discretion at all times.
- Caring and empathetic approach to handling patient issues & complaints.
- Flexible and reliable
- A mature and professional manner.
- Commitment to providing a high quality of service.
- Ability to learn quickly about the business and a willingness to learn.
- Work effectively as a team player.
- Ability to remain calm under pressure.
Desirable
- Experience - Desirable
- HCA trained
- Administration experience
- Experience of working in a primary care or healthcare setting
- Experience of computer system apps such as Word
- Experience of general practice systems such as EMIS
- Experience of working in medical setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).