Job responsibilities
Job
Summary: Receive, assist and direct
patients and visitors in a courteous and positive manner, both in person and
via the telephone. Undertake a variety
of administrative duties to assist in the smooth running of the Practice. Facilitate
effective communication between patients, members of the Practice team, and
other healthcare agencies.
Key Responsibilities:
Communicate effectively with patients, staff, visitors and other
agencies
Receive, welcome and advise patients, sign posting them where
necessary
Make
appointments and operate the appointments systems as directed
Answer telephone enquiries from patients, staff and other
external agencies
Process and record information in accordance with Practice protocols
Arrange patient
referral appointments as directed by GPs utilising e-Referral system where
appropriate.Liaise with the
Referral Support Service as required
Process and distribute incoming and outgoing mail
Administer new patient registrations and patient deductions
Explain Practice arrangements to newly registering patient
Monitor the practice website for patient submissions and send appropriate responses
Booking and monitoring of patient waiting lists
Unlock/lock
premises and maintain security in accordance with Practice protocols
Attend
Practice meetings and staff training as required
Responsibilities will be reviewed periodically in line with
changing circumstances. Duties and
responsibilities may be varied as required by the Partners and Practice
Manager, in consultation with the post holder, in order to maintain a high
standard, efficient reception/ administration service.
Confidentiality:
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
- In
the performance of the duties outlined in this job description, the
post-holder will have access to confidential information relating to
patients and their carers, Practice staff and other healthcare
workers. They may also have access
to information relating to the Practice as a business organisation. All such information is to be regarded as
strictly confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to confidentiality
and the protection of personal and sensitive data
Health & Safety:
Assist in promoting and
maintaining own and others health, safety and security as defined in the
Practice policy, to include:
- Identify
risks involved in work activities and act in a way that manages those
risks
- Make
effective use of training to update knowledge and skills
Equality and Diversity:
Support
the equality, diversity and rights of patients, carers and colleagues, to
include:
- Respect the
privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behave in a manner
which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
- Act in a way that
recognizes the importance of peoples rights, interpreting them in a way
that is consistent with Practice procedures and policies, and current
legislation
- Recognize peoples
needs for alternative methods of communication and respond accordingly
Quality:
Strive
to maintain quality within the Practice, including:
- Alert other team
members to issues of quality and risk
- Contribute to the
effectiveness of the team by making suggestions on ways to improve and
enhance the teams performance
- Effectively manage
own time, workload and resources
- Apply Practice
policies, standards and guidance at all times
