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Woodbury Surgery

Medical Receptionist

Information:

This job is now closed

Job summary

22.5 hours per week (Wednesday - Friday 09:00 - 17:00)

We are looking for a part-time medical receptionist to join our friendly GP Practice team.

The medical receptionist plays a key role within the team as the first point of contact for our patients. You will support the smooth running of our practice covering a range of reception and administrative duties. You will have exceptional customer service skills and enjoy assisting our patients as well as liaising with other healthcare professionals.

This role will suit an individual interested in working within healthcare.

Reception experience desirable, however full training will be provided to the successful candidate.

Main duties of the job

This front of house role will require excellent people skills.

You will receive, assist and direct patients and visitors in a courteous and positive manner. Provide general assistance to the Practice Team and project a caring and friendly image to patients and visitors.

You must be able to work both independently and as part of a team whilst being able to adapt to the fast-changing challenges that working in a General Practice brings.

About us

We are a high achieving and innovative three partner General Practice with an on-site dispensary and a growing patient list of around 5,200 people.

Details

Date posted

02 October 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0570-24-0003

Job locations

Fulford Way

Woodbury

Exeter

EX5 1NZ


Job description

Job responsibilities

Receive, welcome and assist patients and visitors

Communicate effectively with patients, staff, visitors and other agencies both face to face and via telephone.

Make appointments and operate the appointments systems accurately

Ensure the appointment system is run efficiently by monitoring the flow of patients to and from the consulting room and updating patients if clinicians are running behind schedule.

Understand the booking of routine and urgent appointments.

Process and distribute incoming and outgoing mail

Accept registration forms from prospective patients ensuring adherence to practice policies

Explain Practice arrangements to newly registering patients

Accurately update patients records to reflect changes of address etc.

Manage the practices mailboxes (internal and external)

Process and record information in accordance with Practice protocols

Provide administrative assistance as required

Handle specimens as per practice protocol

Receive and open deliveries

Order Stationery

Keep reception area clean and tidy

Maintain waiting room information and design campaign displays (leaflets, posters and TV screens)

Attend Practice meetings and staff training as required

Provide assistance to the management team

Responsibilities will be reviewed periodically in line with changing circumstances. Duties and responsibilities may be varied as required by the Partners and Practice Manager, in consultation with the post holder, in order to maintain a high standard, efficient reception/ administration service.

Job description

Job responsibilities

Receive, welcome and assist patients and visitors

Communicate effectively with patients, staff, visitors and other agencies both face to face and via telephone.

Make appointments and operate the appointments systems accurately

Ensure the appointment system is run efficiently by monitoring the flow of patients to and from the consulting room and updating patients if clinicians are running behind schedule.

Understand the booking of routine and urgent appointments.

Process and distribute incoming and outgoing mail

Accept registration forms from prospective patients ensuring adherence to practice policies

Explain Practice arrangements to newly registering patients

Accurately update patients records to reflect changes of address etc.

Manage the practices mailboxes (internal and external)

Process and record information in accordance with Practice protocols

Provide administrative assistance as required

Handle specimens as per practice protocol

Receive and open deliveries

Order Stationery

Keep reception area clean and tidy

Maintain waiting room information and design campaign displays (leaflets, posters and TV screens)

Attend Practice meetings and staff training as required

Provide assistance to the management team

Responsibilities will be reviewed periodically in line with changing circumstances. Duties and responsibilities may be varied as required by the Partners and Practice Manager, in consultation with the post holder, in order to maintain a high standard, efficient reception/ administration service.

Person Specification

Knowledge and Skills

Essential

  • An understanding and acceptance of the need for strict confidentiality
  • Pleasant and articulate
  • Ability to remain calm and polite under pressure
  • Willingness to develop new knowledge and skills
  • Adaptable to change

Experience

Essential

  • Experience in a customer service environment
  • Experience of office administration
  • Competent IT skills

Desirable

  • Previous experience in a GP surgery/ healthcare environment
Person Specification

Knowledge and Skills

Essential

  • An understanding and acceptance of the need for strict confidentiality
  • Pleasant and articulate
  • Ability to remain calm and polite under pressure
  • Willingness to develop new knowledge and skills
  • Adaptable to change

Experience

Essential

  • Experience in a customer service environment
  • Experience of office administration
  • Competent IT skills

Desirable

  • Previous experience in a GP surgery/ healthcare environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Woodbury Surgery

Address

Fulford Way

Woodbury

Exeter

EX5 1NZ


Employer's website

https://www.woodburysurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Woodbury Surgery

Address

Fulford Way

Woodbury

Exeter

EX5 1NZ


Employer's website

https://www.woodburysurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Gill Isaacs

gill.isaacs@nhs.net

01395233814

Details

Date posted

02 October 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0570-24-0003

Job locations

Fulford Way

Woodbury

Exeter

EX5 1NZ


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