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Park House Medical Centre

Receptionist (Care Coordinator)

The closing date is 06 February 2026

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Job summary

Join Our Friendly Team at Jubilee Park Medical Partnership

Are you a people person with a passion for helping others? Do you thrive in a fast-paced, supportive environment? We would love to have you on board! Jubilee Park Medical Partnership is a welcoming GP practice serving 12,300 patients across two sites in Carlton and Lowdham. Were looking for three enthusiastic, flexible, and friendly team members to join our Care Coordination Team.

What's in it for you:

  • A caring, supportive, and fun team
  • A role where no two days are the same
  • Training to help you feel confident
  • The chance to make a real difference

Available Positions:

37.5 hours/Week (Vacancy 1)

  • Monday: 8:00 AM 4:00 PM (8 hours)

  • Tuesday: 10:30 AM 6:30 PM (Every 3rd Tuesday: 12:30 PM 8:00 PM)

  • Wednesday: 10:30 AM 6:30 PM

  • Thursday: 8:00 AM 4:00 PM

  • Friday: 8:00 AM 4:00 PM

    • 25 Hours/Week (Vacancy 2)

    • Monday: 1:30 PM 6:30 PM

    • Tuesday: 8:00 AM 1:00 PM(Every 3rd Tuesday 3:00 PM 8:00 PM)

    • Wednesday: 1:30 PM 6:30 PM

    • Thursday: 8:00 AM 1:00 PM(Every 3rd Thursday 3:00 PM 8:00 PM

    • Friday:1:30 PM 6:30 PM

    25 Hours/Week (Vacancy 3)

    • Monday: 8:00 AM 1:00 PM

    • Tuesday: 1:30 PM 6:30 PM

    • Wednesday: 8:00 AM 1:00 PM

    • Thursday: 1:30 PM 6:30 PM (Every 3rd Thursday 3:00 PM 8:00 PM

    • Friday: 8:00 AM 1:00 PM

    • Some weekend work may be required across both sites.

    Why Join Us:

    • Be part of a supportive and fun team
    • Make a difference every day
    • Comprehensive training
    • A fulfilling and rewarding role

    Apply today and become part of the Jubilee Park family!

    Main duties of the job

    Join Our Front Desk Team as a Care Coordinator

    As the first point of contact for our patients, youll be the friendly face and reassuring voice they rely on. Youll be at the heart of our practice, ensuring everything runs smoothly by:

    • Welcoming patients with warmth and assisting them in person or over the phone
    • Handling reception and administrative duties with ease and professionalism
    • Collaborating with healthcare professionals to provide seamless care
    • Managing patient appointments and directing them to the appropriate services
    • Offering exceptional customer service with a positive, problem-solving mindset

    This role is perfect for someone who loves helping others, thrives in a fast-paced environment, and enjoys being part of a dynamic team!

    About us

    Why Join Jubilee Park Medical Partnership

    At Jubilee Park Medical Partnership we pride ourselves on being a friendly caring and supportive practice providing top quality care to twelve thousand three hundred patients across our two sites in Carlton and Lowdham

    We are more than just a team we are a family that works hard supports each other and always puts patients first. You will be joining a dedicated and hardworking group of professionals who are passionate about making a difference every day

    Who Makes Up Our Team

    Our amazing practice team includes

    • GP Partners and Salaried GPs leading the way in patient care
    • Advanced Nurse Prescriber and Nurse Prescribers providing expert medical support
    • Practice Nurses and Healthcare Assistants offering compassionate hands on care
    • Reception/Care Coordination Team the friendly first point of contact for patients
    • Administration and Management Team keeping everything running smoothly

    Come and be part of a practice that truly values its team and the difference they make.

    Details

    Date posted

    06 January 2026

    Pay scheme

    Other

    Salary

    £12.71 an hour

    Contract

    Permanent

    Working pattern

    Full-time, Part-time

    Reference number

    A0567-26-0001

    Job locations

    61 Burton Road

    Carlton

    Nottingham

    NG4 3DQ


    Francklin Road

    Lowdham

    Nottingham

    NG14 7BG


    Job description

    Job responsibilities

    To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

    Flexibility to work across sites is essential.

    Please read the attached Job Description and Person Specification.

    Job description

    Job responsibilities

    To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

    Flexibility to work across sites is essential.

    Please read the attached Job Description and Person Specification.

    Person Specification

    Qualifications

    Essential

    • Educated to GCSE level or equivalent
    • GCSE Mathematics & English (C or above)

    Desirable

    • Customer service qualification (NVQ) or equivalent
    • NVQ Level 2 in Health and Social Care

    Skills

    Essential

    • Excellent communication skills (written and oral)
    • Strong IT skills
    • Clear, polite telephone manner
    • Competent in the use of Office and Outlook
    • Effective time management (Planning & Organising)
    • Ability to work as a team member and autonomously
    • Good interpersonal skills
    • Problem solving & analytical skills
    • Ability to follow policy and procedure

    Desirable

    • SystmOne user skills

    Knowledge

    Essential

    • An understanding of a General Practice reception environment

    Experience

    Essential

    • Experience of working with the general public
    • Experience of administrative duties

    Desirable

    • Experience of working in a health care setting

    Personal Qualities

    Essential

    • Polite and confident
    • Flexible and cooperative
    • Motivated
    • Forward thinker
    • High levels of integrity and loyalty
    • Sensitive and empathetic in distressing situations
    • Ability to work under pressure

    Other

    Essential

    • Flexibility to work outside of core office hours
    • Disclosure Barring Service (DBS) check

    Desirable

    • Own Transport
    Person Specification

    Qualifications

    Essential

    • Educated to GCSE level or equivalent
    • GCSE Mathematics & English (C or above)

    Desirable

    • Customer service qualification (NVQ) or equivalent
    • NVQ Level 2 in Health and Social Care

    Skills

    Essential

    • Excellent communication skills (written and oral)
    • Strong IT skills
    • Clear, polite telephone manner
    • Competent in the use of Office and Outlook
    • Effective time management (Planning & Organising)
    • Ability to work as a team member and autonomously
    • Good interpersonal skills
    • Problem solving & analytical skills
    • Ability to follow policy and procedure

    Desirable

    • SystmOne user skills

    Knowledge

    Essential

    • An understanding of a General Practice reception environment

    Experience

    Essential

    • Experience of working with the general public
    • Experience of administrative duties

    Desirable

    • Experience of working in a health care setting

    Personal Qualities

    Essential

    • Polite and confident
    • Flexible and cooperative
    • Motivated
    • Forward thinker
    • High levels of integrity and loyalty
    • Sensitive and empathetic in distressing situations
    • Ability to work under pressure

    Other

    Essential

    • Flexibility to work outside of core office hours
    • Disclosure Barring Service (DBS) check

    Desirable

    • Own Transport

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Park House Medical Centre

    Address

    61 Burton Road

    Carlton

    Nottingham

    NG4 3DQ


    Employer's website

    https://www.thejubileepractice.co.uk/ (Opens in a new tab)

    Employer details

    Employer name

    Park House Medical Centre

    Address

    61 Burton Road

    Carlton

    Nottingham

    NG4 3DQ


    Employer's website

    https://www.thejubileepractice.co.uk/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Practice Manager

    Charlotte Wright

    charlotte.wright74@nhs.net

    01159404333

    Details

    Date posted

    06 January 2026

    Pay scheme

    Other

    Salary

    £12.71 an hour

    Contract

    Permanent

    Working pattern

    Full-time, Part-time

    Reference number

    A0567-26-0001

    Job locations

    61 Burton Road

    Carlton

    Nottingham

    NG4 3DQ


    Francklin Road

    Lowdham

    Nottingham

    NG14 7BG


    Supporting documents

    Privacy notice

    Park House Medical Centre's privacy notice (opens in a new tab)