Job summary
Jubilee Park Medical
Partnership is a friendly practice with a list size of
approximately 12300 patients across 2 sites in Carlton and Lowdham.
We are seeking a friendly,
enthusiastic and flexible team member to join our caring and supportive care
coordination team working 20 hours per week.
You will be part of
the front of house team responsible for dealing with patients and other health care
professionals. This position is
encompasses traditional reception duties, administrative duties and dealing
with patients on the telephone and in person with a strong emphasis on
coordinating care for our patients, ensuring they are directed to the most
appropriate person or place for their care.
Your hours will be worked on a shift basis
between 0700 and 2000. Core hours are
07:45-18:30 however we do provide additional access to appointment outside of
these hours. There is also the
requirement for some occasional weekend work.
For this post you will be expected to work across both of the sites that
make up our practice.
Uniforms and comprehensive training will be
provided.
Main duties of the job
You will be part of
the front of house team responsible for dealing with patients and other health care
professionals. This position is
encompasses traditional reception duties, administrative duties and dealing
with patients on the telephone and in person with a strong emphasis on
coordinating care for our patients, ensuring they are directed to the most
appropriate person or place for their care.
About us
Jubilee Park Medical
Partnership is a friendly practice with a list size of
approximately 12300 patients across 2 sites in Carlton and Lowdham.
We are a fabulous caring, supportive and hardworking team.
Our practice team consists of:
GP Partners, Salaried GPs, Advanced Nurse Prescriber, Nurse Prescribers, Practice Nurses, HCAs, Reception Care Coordination team, Administration team and Management team.
Job description
Job responsibilities
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Flexibly to work across shift pattern and sites is essential.
Please read the attached Job Description and Person Specification.
Job description
Job responsibilities
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Flexibly to work across shift pattern and sites is essential.
Please read the attached Job Description and Person Specification.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
Desirable
- Customer service qualification (NVQ) or equivalent
- NVQ Level 2 in Health and Social Care
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
Knowledge
Essential
- An understanding of a General Practice reception environment
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a health care setting
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Other
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Desirable
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
Desirable
- Customer service qualification (NVQ) or equivalent
- NVQ Level 2 in Health and Social Care
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
Knowledge
Essential
- An understanding of a General Practice reception environment
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a health care setting
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Other
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.