Job summary
Primary Care Networks (PCN) are local neighbourhoods where all health and social care services work together to deliver a better experience for their citizens. Synergy Health PCN covers three practices in Gedling; Jubilee Park Medical Partnership in Carlton with a branch site in Lowdham, West Oak on Westdale Lane, Mapperley and Trentside Medical Group in Netherfield, we have c30,000 patients.
Our vision is to build and develop collaborative working across member practicesand stakeholders, to support and strengthen thedelivery ofPrimary Care services and improve health outcomes forthe local population we serve.
JOB PURPOSE
The post holder will work within the PCN Team, providing coordination, and administrative support to the Clinical teams and other members of the PCN including PCN leads for Frailty, CVD, and Health inequalities.
The post holder will work closely with General Practices and existing services to support the coordination and delivery of multidisciplinary team meetings.
The post holder will support the PCN to proactively identify patients in the community who require a personalised care and support plans.
The post holder will provide administrative support to the Practices, PCN Clinical Directors and Business Manager where required.
Main duties of the job
The post holder, working closely with the PCN team, GPs and existing community services will:
Coordinate Multi-Disciplinary Team meetings for people living in the community
Utilise Population Health Intelligence to proactively identify patients at risk and work with the PCN team to enable the PCN team to deliver personalised care
Utilise Population Health Intelligence tools where needed to support other patients in the PCN.
Support the achievement of the IIF targets through reporting and communication
Further information about main duties can be found in the Job Description for this role
About us
Primary Care Networks (PCN) are local neighbourhoods where all health and social care services work together to deliver a better experience for their citizens, at Synergy Health PCN our vision is to build and develop collaborative working across member practicesand stakeholders, to support and strengthen thedelivery ofPrimary Care services and improve health outcomes forthe local population we serve. Our values are based around Collaboration, Together we achieve more by utilising the strengths of all stakeholders across the system. Compassion: Care of local people is at the centre of everything we do Innovation We will use and support new approaches to healthcare Learning We will reflect and utilise staff and key stakeholders with the correct knowledge to progress improvements Involvement We will listen to our communities when making decisionsabout their healthcare
Details
Date posted
13 September 2023
Pay scheme
Agenda for change
Band
Band 4
Salary
£25,147 to £27,596 a year
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A0567-23-0007
Job locations
61 Burton Road
Carlton
Nottingham
NG4 3DQ
Job description
Job responsibilities
Role Objectives:
The post holder, working closely with the PCN team, GPs and existing community services will:
Coordinate Multi-Disciplinary Team meetings for people living in the community
Utilise Population Health Intelligence to proactively identify patients at risk and work with the PCN team to enable the PCN team to deliver personalised care
Utilise Population Health Intelligence tools where needed to support other patients in the PCN.
Support the achievement of the IIF targets through reporting and communication
Be responsible for daily updating of patients on e-HealthScope Workflow to identify patient to support the PCN team with identifying community pathways that might prevent hospital admission and for identifying potential gaps in care
Be responsible for arranging, attending and minuting Multi-Disciplinary Team Meetings
Proactively prepare any actions prior to the MDT meetings ensuring all relevant clinicians are present
To record patient interventions on relevant electronic database systems (e.g. SystmOne) and contribute to report generation, analysis and production
Follow up on all forward actions resulting from MDT discussions
Be responsible for logging and making referrals
To contribute to the integration of health and social care by maintaining up to date recording systems for all agencies within the PCN Team and providing information to any member of the PCN Team in order to ease processes and communication in agreement with data protection protocol
To be responsible for recording, reporting and producing evaluation reports which will include evaluation detailing effectiveness outcomes of new roles.
To be customer (patient, carer, GP) focused when representing the service
To work collaboratively with other teams and services to maintain an effective and efficient service
To offer appropriate support and guidance to patients and their families/carers
To plan / organise work using own initiative, whilst being able to work as a valuable member of a team
To have excellent IT skills, to include Microsoft Office, Outlook and Excel
To undertake general office duties to support the role
To work effectively as part of a team to provide cover for Care Coordination Teams when required and to be flexible regarding working hours to meet the needs of the service
To ensure all electronic records are updated and complete within the agreed time-scales
To use a range of verbal and non-verbal communication tools to communicate effectively with patients, carers and families and colleagues.
Provide coordination of and participate in relevant internal and external working groups and provide project advice, expertise and support where requested.
Support the PCN team by inputting into the overall strategy development and programming of work streams by applying knowledge and understanding of programme and project management
Work with key personnel in the PCN to develop & support collective general practice projects including areas of federated working
Work towards completing the appropriate training to deliver and support the Comprehensive Model for Personalised Care
To participate in the review and appraisal process
To carry out any other reasonable duties as requested by a manager to ensure quality of service
To participate in any relevant training/courses/conferences
Complete mandatory training
Use clinical systems for record keeping, audit and evaluation
Develop and implement data collection systems that will provide accurate and timely data.
Maintain confidentiality
Professional Development / Personal Performance
Identify learning needs, plan, implement and evaluate programmes of education to meet identified need.
Establish own support mechanisms to enable structured reflection, including supervision, development of supportive networks mentoring and coaching.
Participate in and undertake supervision of colleagues on an individual or group
Participate in the Divisional appraisal System and demonstrate the achievement of agreed personal objectives.
SUPPLEMENTARY DUTIES AND RESPONSIBILITES
Mobility
Employees may be required to work at any of the other sites within the organisation subject to consultation. The organisation is in a period of rapid change due to developments and rationalisation of services. This will lead to modification of structures and job descriptions. The post holder will be expected to co-operate with changes subject to consultation, at any time throughout the duration of their contract
Health and Safety
Employees have a legal responsibility not to endanger themselves, fellow employees and others by their individual acts or omissions. The post holder is required to comply with the requirements of any policy or procedure issued in respect of minimising the risk of injury or disease.
Data Protection and Confidentiality
All employees are subject to the requirements of the Data Protection Act 2018 and must maintain strict confidentiality in respect of patient, client and staff records.
Safeguarding Responsibilities
The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously. All employees have a responsibility to support the organisation in our duties by:
Attending mandatory training on Safeguarding children and adults.
Making sure they are familiar with their and the organisations requirements under relevant legislation.
Adhering to all relevant national and local policies, procedures, practice guidance (e.g. LSCB Child Protection Procedures and Practice Guidance) and professional codes.
Reporting any concerns to the appropriate authority.
Equality and Diversity
The organisation is committed to promoting equal opportunities to achieve equity of access, experience and outcomes and to recognising and valuing peoples differences. This applies to all activities as a service provider, as an employer and as a commissioner.
Information Management and Technology (IM&T)
All staff are expected to utilise the relevant national and local IM&T systems necessary to undertake their role.
Flexible Working
The organisation is committed to offering flexible, modern employment practices, which recognise that all staff need to strike a sensible balance between home and work life. All requests to work flexibly will be considered.
Resource Management
Ensure the effective and efficient use of physical and financial resources, make recommendations regarding supplies and equipment
Freedom to Act
Adhere to organisations policies and procedures, guided by occupational policies and procedures in primary and secondary care.
Maintain up to date skills and knowledge and maintain awareness of professional issues.
Maintain a professional portfolio.
Works without supervision plans own workload, guidance sought if required from line manager and colleagues.
The post holder should demonstrate good organization and time management skills
Reasonable Adjustments
The organisation is seeking to promote the employment of disabled people and will make any adjustments considered reasonable to the above duties under the terms of the Equality Act 2010 to accommodate a suitable disabled candidate.
The above is only an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
The job description and person specification may be reviewed on an on-going basis in accordance with the changing needs of the PCN and the Organisation.
Physical and Mental Skills
The post holder should be physically fit for the role with the necessary keyboard and IT skills.
Required to communicate across the health community and with patients / carers where the nature of the information given may be sensitive and could be disputed.
The post holder should be empathetic and skilled in listening, persuasion and negotiation, and recognises Care, Compassion, Courage, Competency, Communication, and Commitment in their role.
Effort and Environment
Physical effort:
Frequent long periods of time spent writing up patient related information within agreed time limits. There is a need for speed and accuracy. This is a continuous requirement throughout each day.
Prolonged periods of time spent in a sitting position at a computer screen when answering the telephone and writing clinical information in patients notes at the same time.
Frequent periods through the day of standing and walking to liaise with other Health and Social Professionals. The post holder is occasionally required to lift equipment several times throughout the week e.g. files or boxes or stationery.
The post holder is occasionally required to lift equipment several times throughout the week e.g. files or boxes or stationery.
Mental Effort:
Prioritising work is essential, as often many tasks are required to be undertaken simultaneously. The post holder is required to work under pressure and meet deadlines.
Emotional Effort:
Potential distressing situations e.g. liaising with terminally ill patients and their carers/families. Exposure to vulnerable groups.
Working Conditions
To function effectively across a variety of environments
Occasionally the post holder may be exposed to aggressive verbal abuse/physical aggression from patients, relatives and other health and social care professionals over the telephone or face to face.
Job description
Job responsibilities
Role Objectives:
The post holder, working closely with the PCN team, GPs and existing community services will:
Coordinate Multi-Disciplinary Team meetings for people living in the community
Utilise Population Health Intelligence to proactively identify patients at risk and work with the PCN team to enable the PCN team to deliver personalised care
Utilise Population Health Intelligence tools where needed to support other patients in the PCN.
Support the achievement of the IIF targets through reporting and communication
Be responsible for daily updating of patients on e-HealthScope Workflow to identify patient to support the PCN team with identifying community pathways that might prevent hospital admission and for identifying potential gaps in care
Be responsible for arranging, attending and minuting Multi-Disciplinary Team Meetings
Proactively prepare any actions prior to the MDT meetings ensuring all relevant clinicians are present
To record patient interventions on relevant electronic database systems (e.g. SystmOne) and contribute to report generation, analysis and production
Follow up on all forward actions resulting from MDT discussions
Be responsible for logging and making referrals
To contribute to the integration of health and social care by maintaining up to date recording systems for all agencies within the PCN Team and providing information to any member of the PCN Team in order to ease processes and communication in agreement with data protection protocol
To be responsible for recording, reporting and producing evaluation reports which will include evaluation detailing effectiveness outcomes of new roles.
To be customer (patient, carer, GP) focused when representing the service
To work collaboratively with other teams and services to maintain an effective and efficient service
To offer appropriate support and guidance to patients and their families/carers
To plan / organise work using own initiative, whilst being able to work as a valuable member of a team
To have excellent IT skills, to include Microsoft Office, Outlook and Excel
To undertake general office duties to support the role
To work effectively as part of a team to provide cover for Care Coordination Teams when required and to be flexible regarding working hours to meet the needs of the service
To ensure all electronic records are updated and complete within the agreed time-scales
To use a range of verbal and non-verbal communication tools to communicate effectively with patients, carers and families and colleagues.
Provide coordination of and participate in relevant internal and external working groups and provide project advice, expertise and support where requested.
Support the PCN team by inputting into the overall strategy development and programming of work streams by applying knowledge and understanding of programme and project management
Work with key personnel in the PCN to develop & support collective general practice projects including areas of federated working
Work towards completing the appropriate training to deliver and support the Comprehensive Model for Personalised Care
To participate in the review and appraisal process
To carry out any other reasonable duties as requested by a manager to ensure quality of service
To participate in any relevant training/courses/conferences
Complete mandatory training
Use clinical systems for record keeping, audit and evaluation
Develop and implement data collection systems that will provide accurate and timely data.
Maintain confidentiality
Professional Development / Personal Performance
Identify learning needs, plan, implement and evaluate programmes of education to meet identified need.
Establish own support mechanisms to enable structured reflection, including supervision, development of supportive networks mentoring and coaching.
Participate in and undertake supervision of colleagues on an individual or group
Participate in the Divisional appraisal System and demonstrate the achievement of agreed personal objectives.
SUPPLEMENTARY DUTIES AND RESPONSIBILITES
Mobility
Employees may be required to work at any of the other sites within the organisation subject to consultation. The organisation is in a period of rapid change due to developments and rationalisation of services. This will lead to modification of structures and job descriptions. The post holder will be expected to co-operate with changes subject to consultation, at any time throughout the duration of their contract
Health and Safety
Employees have a legal responsibility not to endanger themselves, fellow employees and others by their individual acts or omissions. The post holder is required to comply with the requirements of any policy or procedure issued in respect of minimising the risk of injury or disease.
Data Protection and Confidentiality
All employees are subject to the requirements of the Data Protection Act 2018 and must maintain strict confidentiality in respect of patient, client and staff records.
Safeguarding Responsibilities
The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously. All employees have a responsibility to support the organisation in our duties by:
Attending mandatory training on Safeguarding children and adults.
Making sure they are familiar with their and the organisations requirements under relevant legislation.
Adhering to all relevant national and local policies, procedures, practice guidance (e.g. LSCB Child Protection Procedures and Practice Guidance) and professional codes.
Reporting any concerns to the appropriate authority.
Equality and Diversity
The organisation is committed to promoting equal opportunities to achieve equity of access, experience and outcomes and to recognising and valuing peoples differences. This applies to all activities as a service provider, as an employer and as a commissioner.
Information Management and Technology (IM&T)
All staff are expected to utilise the relevant national and local IM&T systems necessary to undertake their role.
Flexible Working
The organisation is committed to offering flexible, modern employment practices, which recognise that all staff need to strike a sensible balance between home and work life. All requests to work flexibly will be considered.
Resource Management
Ensure the effective and efficient use of physical and financial resources, make recommendations regarding supplies and equipment
Freedom to Act
Adhere to organisations policies and procedures, guided by occupational policies and procedures in primary and secondary care.
Maintain up to date skills and knowledge and maintain awareness of professional issues.
Maintain a professional portfolio.
Works without supervision plans own workload, guidance sought if required from line manager and colleagues.
The post holder should demonstrate good organization and time management skills
Reasonable Adjustments
The organisation is seeking to promote the employment of disabled people and will make any adjustments considered reasonable to the above duties under the terms of the Equality Act 2010 to accommodate a suitable disabled candidate.
The above is only an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
The job description and person specification may be reviewed on an on-going basis in accordance with the changing needs of the PCN and the Organisation.
Physical and Mental Skills
The post holder should be physically fit for the role with the necessary keyboard and IT skills.
Required to communicate across the health community and with patients / carers where the nature of the information given may be sensitive and could be disputed.
The post holder should be empathetic and skilled in listening, persuasion and negotiation, and recognises Care, Compassion, Courage, Competency, Communication, and Commitment in their role.
Effort and Environment
Physical effort:
Frequent long periods of time spent writing up patient related information within agreed time limits. There is a need for speed and accuracy. This is a continuous requirement throughout each day.
Prolonged periods of time spent in a sitting position at a computer screen when answering the telephone and writing clinical information in patients notes at the same time.
Frequent periods through the day of standing and walking to liaise with other Health and Social Professionals. The post holder is occasionally required to lift equipment several times throughout the week e.g. files or boxes or stationery.
The post holder is occasionally required to lift equipment several times throughout the week e.g. files or boxes or stationery.
Mental Effort:
Prioritising work is essential, as often many tasks are required to be undertaken simultaneously. The post holder is required to work under pressure and meet deadlines.
Emotional Effort:
Potential distressing situations e.g. liaising with terminally ill patients and their carers/families. Exposure to vulnerable groups.
Working Conditions
To function effectively across a variety of environments
Occasionally the post holder may be exposed to aggressive verbal abuse/physical aggression from patients, relatives and other health and social care professionals over the telephone or face to face.
Person Specification
Experience
Essential
- Experience of office procedures working at a high level as part of an administration team / within an administration role
- Experience of setting up and implementing internal processes and procedures.
- Experience of dealing with sensitive/confidential information
- Experience of working with reception / telephone environments
- Proven administrative experience
Desirable
- Experience of working within Multidisciplinary teams
- Experience of Project support/management
Skills/Abilities
Essential
- Understanding and able to deal with confidential and sensitive issues when liaising with team members / other professionals
- Ability to prioritise and organise workload to meet deadlines
- Ability to work under pressure with constant interruptions requiring skills in multi-tasking, maintaining accuracy at all times
- Ability to problem solve and support others in resolving problems
- Ability to work in partnership with other agencies
- Ability to manage conflicting issues assertively and sensitively
Desirable
- Ability to use electronic patient record / TPP Clinical SystmOne
Personal Qualities
Essential
- Adaptable and flexible
- Ability to use own initiative when appropriate
- Ability to build and maintain effective working relationships
- Ability to challenge and be challenged
- Ability to motivate self and others, and to work as part of a team
- Ability to work flexibly to meet the needs of the service
- Ability to communicate with a high level of effectiveness both verbally and in writing
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
- Driver with sole use of vehicle
Qualifications
Essential
- Good standard of education GCSE or equivalent in English and Mathematics
Desirable
- A-level / NVQ level 3 or equivalent experience in admin / business / marketing / customer service environment
- Degree level education or equivalent
Knowledge
Essential
- Understanding of Clinical Governance
- Understanding of Confidentiality and Data Protection Act
Desirable
- Working knowledge of the management of databases
- Knowledge of local guidelines
- Knowledge and understanding of relevant health and social care legislation and initiatives
Person Specification
Experience
Essential
- Experience of office procedures working at a high level as part of an administration team / within an administration role
- Experience of setting up and implementing internal processes and procedures.
- Experience of dealing with sensitive/confidential information
- Experience of working with reception / telephone environments
- Proven administrative experience
Desirable
- Experience of working within Multidisciplinary teams
- Experience of Project support/management
Skills/Abilities
Essential
- Understanding and able to deal with confidential and sensitive issues when liaising with team members / other professionals
- Ability to prioritise and organise workload to meet deadlines
- Ability to work under pressure with constant interruptions requiring skills in multi-tasking, maintaining accuracy at all times
- Ability to problem solve and support others in resolving problems
- Ability to work in partnership with other agencies
- Ability to manage conflicting issues assertively and sensitively
Desirable
- Ability to use electronic patient record / TPP Clinical SystmOne
Personal Qualities
Essential
- Adaptable and flexible
- Ability to use own initiative when appropriate
- Ability to build and maintain effective working relationships
- Ability to challenge and be challenged
- Ability to motivate self and others, and to work as part of a team
- Ability to work flexibly to meet the needs of the service
- Ability to communicate with a high level of effectiveness both verbally and in writing
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
- Driver with sole use of vehicle
Qualifications
Essential
- Good standard of education GCSE or equivalent in English and Mathematics
Desirable
- A-level / NVQ level 3 or equivalent experience in admin / business / marketing / customer service environment
- Degree level education or equivalent
Knowledge
Essential
- Understanding of Clinical Governance
- Understanding of Confidentiality and Data Protection Act
Desirable
- Working knowledge of the management of databases
- Knowledge of local guidelines
- Knowledge and understanding of relevant health and social care legislation and initiatives
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Park House Medical Centre
Address
61 Burton Road
Carlton
Nottingham
NG4 3DQ
Employer's website
https://www.parkhousemedicalcentre.com/ (Opens in a new tab)
Employer details
Employer name
Park House Medical Centre
Address
61 Burton Road
Carlton
Nottingham
NG4 3DQ
Employer's website
https://www.parkhousemedicalcentre.com/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Details
Date posted
13 September 2023
Pay scheme
Agenda for change
Band
Band 4
Salary
£25,147 to £27,596 a year
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A0567-23-0007
Job locations
61 Burton Road
Carlton
Nottingham
NG4 3DQ
Supporting documents
Privacy notice
Park House Medical Centre's privacy notice (opens in a new tab)