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Hannage Brook Medical Centre

Receptionist

The closing date is 20 October 2025

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Job summary

An exciting opportunity has arisen at our busy GP practice for an enthusiastic receptionist to join our friendly team.

This is a permanant role, based at Hannage Brook Medical Centre, Wirksworth, working 15 hours over 1.5 days per week:

There may be some flexibility with working hours, and the successful applicant will be required to undertake additional hours to cover leave as required. This will include holiday cover for our enhanced access clinics which run on Wednesday evenings (until 8.30pm) and Saturday mornings.

We reserve the right to close applications earlier than the advertised deadline if we receive a high volume of interest.

Main duties of the job

Key Responsibilities:

  • Provide general assistance to the practice team, ensuring a welcoming and professional environment for patients and visitors.

  • Receive, assist, and direct patients efficiently, helping them access the appropriate healthcare professional or service.

  • Handle telephone and face-to-face enquiries with courtesy and professionalism.

  • Undertake various administrative tasks to support the smooth running of the practice.

  • Facilitate effective communication between patients, the primary healthcare team, secondary care, and other healthcare agencies.

This role is ideal for someone who enjoys working in a busy, patient-focused environment and is committed to providing excellent service.

About us

Our practice is located in the lovely town of Wirksworth, where we are deeply connected to the local community. We take pride in providing compassionate, patient-centred care and fostering a welcoming environment.

You can read more about our Purpose, Vision, and Values on our website https://hannagebrook.co.uk/practice-information/about-us

Details

Date posted

24 September 2025

Pay scheme

Other

Salary

£12.30 to £12.48 an hour upon completion of probatioanry period

Contract

Permanent

Working pattern

Part-time

Reference number

A0566-25-0006

Job locations

Hannage Way

Wirksworth

Matlock

Derbyshire

DE4 4JG


Job description

Job responsibilities

General Reception Duties:

Receiving patients at the front desk, dealing with them in a polite, helpful and friendly manner

Answering the telephone and acting upon the content of the call

Receiving and passing on messages face-to-face, via telephone or computer

Arranging the most appropriate appointment for patients

Dealing with the registration procedure for new patients

Contacting patients as instructed by clinicians

General office duties, including dealing with incoming and outgoing mail, sending emails and photocopying

To have a thorough knowledge of all practice procedures.

Registrations of new/temporary patients computer data entry and medical records.

Process repeat prescription request in accordance with practice guidelines.

Job description

Job responsibilities

General Reception Duties:

Receiving patients at the front desk, dealing with them in a polite, helpful and friendly manner

Answering the telephone and acting upon the content of the call

Receiving and passing on messages face-to-face, via telephone or computer

Arranging the most appropriate appointment for patients

Dealing with the registration procedure for new patients

Contacting patients as instructed by clinicians

General office duties, including dealing with incoming and outgoing mail, sending emails and photocopying

To have a thorough knowledge of all practice procedures.

Registrations of new/temporary patients computer data entry and medical records.

Process repeat prescription request in accordance with practice guidelines.

Person Specification

Qualifications

Essential

  • 5 GCSEs at grade C/4 or above, or equivalent, including English and Maths

Desirable

  • Any qualification/experience giving evidence of computer skills
  • Any qualification/experience giving evidence of customer service skills

Experience

Essential

  • Experience of working in an administrative office environment
  • Experience of dealing with people in a customer services role
  • Experience of working as part of a team

Desirable

  • Previous experience working in a Primary Care setting
  • Previous experience as a receptionist in General Practice
  • Experience of answering calls in a high call volume environment

Skills & Qualities

Essential

  • Excellent oral communication skills, both face to face and on the phone.
  • Ability to take in information and convey this accurately to a third party.
  • Organisational / problem solving skills.
  • Flexibility.
  • Ability to cope under pressure.
  • Ability to deal with people patiently, and to convey an attitude of helpfulness.
  • Excellent keyboard and computer skills.
  • Ability to work as part of an integrated multi-skilled team.
  • Ability to use own judgement, resourcefulness and common sense.
  • Resilient.

Desirable

  • Knowledge of clinical software, preferably SystmOne clinical system.
Person Specification

Qualifications

Essential

  • 5 GCSEs at grade C/4 or above, or equivalent, including English and Maths

Desirable

  • Any qualification/experience giving evidence of computer skills
  • Any qualification/experience giving evidence of customer service skills

Experience

Essential

  • Experience of working in an administrative office environment
  • Experience of dealing with people in a customer services role
  • Experience of working as part of a team

Desirable

  • Previous experience working in a Primary Care setting
  • Previous experience as a receptionist in General Practice
  • Experience of answering calls in a high call volume environment

Skills & Qualities

Essential

  • Excellent oral communication skills, both face to face and on the phone.
  • Ability to take in information and convey this accurately to a third party.
  • Organisational / problem solving skills.
  • Flexibility.
  • Ability to cope under pressure.
  • Ability to deal with people patiently, and to convey an attitude of helpfulness.
  • Excellent keyboard and computer skills.
  • Ability to work as part of an integrated multi-skilled team.
  • Ability to use own judgement, resourcefulness and common sense.
  • Resilient.

Desirable

  • Knowledge of clinical software, preferably SystmOne clinical system.

Employer details

Employer name

Hannage Brook Medical Centre

Address

Hannage Way

Wirksworth

Matlock

Derbyshire

DE4 4JG


Employer's website

https://www.hannagebrook.co.uk/ (Opens in a new tab)

Employer details

Employer name

Hannage Brook Medical Centre

Address

Hannage Way

Wirksworth

Matlock

Derbyshire

DE4 4JG


Employer's website

https://www.hannagebrook.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Marion Jones

marionjones@nhs.net

01629325025

Details

Date posted

24 September 2025

Pay scheme

Other

Salary

£12.30 to £12.48 an hour upon completion of probatioanry period

Contract

Permanent

Working pattern

Part-time

Reference number

A0566-25-0006

Job locations

Hannage Way

Wirksworth

Matlock

Derbyshire

DE4 4JG


Supporting documents

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Hannage Brook Medical Centre's privacy notice (opens in a new tab)