Job summary
Receptionists are a really important and valued part of our GP Practice team. Receptionists are at the front line of patient care and we are lucky that we have a large friendly team of receptionists who care for our patients but supporting our clinicians.
The post holder will provide excellent customer service
to our patients and will provide an excellent first impression to visitors and
patients over the phone and face to face.
Organisation skills are essential and the post holder must be able to
work accurately in a fast paced environment.
The working hours are to be discussed with the right candiate. We are looking for 30+ hours per week. Full-time or part-time position available.
Main duties of the job
Acting as first point of contact via telephone,
face to face, and online
Dealing with queries from patients and other
stakeholders
Booking, cancelling, amending and organising
the appointment books
Handling requests for home visits
Handling patient requests for prescriptions
Action requests from clinicians relating to
patients including liaison with patients, other services, and any other
location as required
Book and liaise with the interpreting service
Registering new patients onto the clinical
system
Working with interpreters
Maintain accurate filing systems
Taking payments for services in line with cash
handling procedures
Maintain a clean and tidy working area and keep
the waiting area organised
Provide information to patients
Work as part of the wider multi-disciplinary
team to ensure we provide excellent care for patients in a welcoming
environment
Deal with members of the team at all levels
including patients, GPs, nurses and practice manager
Follow all practice policies and procedures
including confidentiality and health and safety
Scanning
Any other duties as required by the practice
About us
West Road Medical Centre is a friendly GP Surgery based in Newcastle. You will be joining a caring and supportive team of 40 staff who all care about providing high quality healthcare to our patients. In return for your dedication and hard work you will have compassionate employers who are interested in staff development and promoting a good work-life balance. Find out more about us at www.westroadmedicalcentre.co.uk
Job description
Job responsibilities
· Acting as first point of contact via telephone,
face to face, and online
· Dealing with queries from patients and other
stakeholders
· Booking, cancelling, amending and organising
the appointment books
· Handling requests for home visits
· Handling patient requests for prescriptions
· Action requests from clinicians relating to
patients including liaison with patients, other services, and any other
location as required
· Book and liaise with the interpreting service
· Registering new patients onto the clinical
system
· Working with interpreters
· Maintain accurate filing systems
· Taking payments for services in line with cash
handling procedures
· Maintain a clean and tidy working area and keep
the waiting area organised
· Provide information to patients
· Work as part of the wider multi-disciplinary
team to ensure we provide excellent care for patients in a welcoming
environment
· Deal with members of the team at all levels
including patients, GP’s, nurses and practice manager
· Follow all practice policies and procedures
including confidentiality and health and safety
· Scanning
· Any other duties as required by the practice
Job description
Job responsibilities
· Acting as first point of contact via telephone,
face to face, and online
· Dealing with queries from patients and other
stakeholders
· Booking, cancelling, amending and organising
the appointment books
· Handling requests for home visits
· Handling patient requests for prescriptions
· Action requests from clinicians relating to
patients including liaison with patients, other services, and any other
location as required
· Book and liaise with the interpreting service
· Registering new patients onto the clinical
system
· Working with interpreters
· Maintain accurate filing systems
· Taking payments for services in line with cash
handling procedures
· Maintain a clean and tidy working area and keep
the waiting area organised
· Provide information to patients
· Work as part of the wider multi-disciplinary
team to ensure we provide excellent care for patients in a welcoming
environment
· Deal with members of the team at all levels
including patients, GP’s, nurses and practice manager
· Follow all practice policies and procedures
including confidentiality and health and safety
· Scanning
· Any other duties as required by the practice
Person Specification
Experience
Essential
- Person Specification
- ** = essential
- ~~ = desirable
- Experience of working in a busy reception~~
- Experience of working in a medical setting**
- Experience of General Practice~~
- Experience dealing with the public face to face and on the telephone**
- Customer service skills**
- Experience working with computers including internet, email, and Microsoft office**
- Experience of computerised medical record systems preferably Systm1~~
- Experience working within a multidisciplinary team~~
- Excellent English language skills**
- Experience of working with people who do not speak English as a first language~~
- Ability to speak languages other than English
- Excellent organisational skills**
- Ability to work on own initiate as well as under direction**
- Experience of general administrative duties such as filing, responding to queries, answering emails, producing documents**
- Experience handling cash**
Person Specification
Experience
Essential
- Person Specification
- ** = essential
- ~~ = desirable
- Experience of working in a busy reception~~
- Experience of working in a medical setting**
- Experience of General Practice~~
- Experience dealing with the public face to face and on the telephone**
- Customer service skills**
- Experience working with computers including internet, email, and Microsoft office**
- Experience of computerised medical record systems preferably Systm1~~
- Experience working within a multidisciplinary team~~
- Excellent English language skills**
- Experience of working with people who do not speak English as a first language~~
- Ability to speak languages other than English
- Excellent organisational skills**
- Ability to work on own initiate as well as under direction**
- Experience of general administrative duties such as filing, responding to queries, answering emails, producing documents**
- Experience handling cash**
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
