Receptionist

Sothall Medical Centre

This job is now closed

Job summary

Receptionist

Sothall Medical Centre, S20 1HQ

16 hours per week flexible (this will be on various days Monday - Friday rostered four weeks in advance working between the hours of 08:00 - 18:30)

Holiday Entitlement: 22 days plus bank holidays (pro rata)

Are you friendly, empathic, organised, and hard working? Do you have experience in customer service? If so, this could be the ideal fit for you.

At Sothall Medical Centre we strive to provide the best patient care in a very busy and often stressful environment.

The ideal candidate would need to be self-motivated, reliable and show great initiative.

Computer skills, excellent telephone manner and communication skills are essential for this role.

Previous experience in General Practice is not required as full training will be given to the right candidate.

Main duties of the job

- Greeting and acting as the first point of contact for patients

- Responding to requests by telephone, face to face and email

- Maintaining and updating confidential records

- General administrative work associated with General Practice

- Flexible approach to work and be able to cover shifts at short notice

- Demonstrate high levels of professionalism

- Keen to learn and take on new responsibilities

- To care navigate patients when suitable

About us

At Sothall Medical Centre we strive to provide the best patient care in a very busy and often stressful environment.

Our team are extremely supportive of each other and strongly believe in working together to meet our patients needs.

We have regular staff meetings to discuss updates where we actively encourage input from all the team and welcome suggestions in order to progress and flourish.

Don't just take our word for it, here are some of our recent patient reviews.

Unbelievably swift care

Rated 5 stars out of 5

by Anonymous -Posted on 15 May 2023

I was so surprised how quickly I received GP and subsequent mental health appointments; especially after the bad press the NHS receives at this present time

Good Well Run Practice

Rated 5 stars out of 5

by Anonymous -Posted on 02 May 2023

Efficient and friendly service from all staff, parking good, worked well through the pandemic, could not have been easy. All in all a good practice, would recommend to family and friends.

Excellent

Rated 5 stars out of 5

by Alan -Posted on 03 May 2023

Not always easy to get through on phone, but once you get through the staff are always friendly and helpful. The treatment I received was very satisfactory, and efficient, although still ongoing. Nevertheless no complaints.

Date posted

11 July 2023

Pay scheme

Other

Salary

£10.42 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0556-23-0003

Job locations

24 Eckington Road

Beighton

Sheffield

S20 1HQ

Job description

Job responsibilities

To greet, assist and direct patients in accessing the appropriate service or healthcare professional in a polite, friendly and efficient way.

Provide general assistance to the practice team and project a positive image to patients and other visitors.

To use initiative and ensure all duties and responsibilities are carried out in a timely and appropriate manner.

To provide administrative support to the clinical team.

To open and close the surgery at the beginning and end of each day, following surgery procedures and guidelines.

To provide cover for members of staff during periods of sickness and annual leave.

Process all repeat prescription requests in accordance with practice guidelines.

Deal with prescription queries / problems and liaise with Clinical Pharmacist / GP/ Community Pharmacy where appropriate.

Job description

Job responsibilities

To greet, assist and direct patients in accessing the appropriate service or healthcare professional in a polite, friendly and efficient way.

Provide general assistance to the practice team and project a positive image to patients and other visitors.

To use initiative and ensure all duties and responsibilities are carried out in a timely and appropriate manner.

To provide administrative support to the clinical team.

To open and close the surgery at the beginning and end of each day, following surgery procedures and guidelines.

To provide cover for members of staff during periods of sickness and annual leave.

Process all repeat prescription requests in accordance with practice guidelines.

Deal with prescription queries / problems and liaise with Clinical Pharmacist / GP/ Community Pharmacy where appropriate.

Person Specification

Qualifications

Essential

Essential criteria
A good standard of education, including maths and English

Desirable

Desirable criteria
Customer care or administration qualification, or equivalent

Person Specification

Qualifications

Essential

Essential criteria
A good standard of education, including maths and English

Desirable

Desirable criteria
Customer care or administration qualification, or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sothall Medical Centre

Address

24 Eckington Road

Beighton

Sheffield

S20 1HQ

Employer's website

https://sothall.net/ (Opens in a new tab)

Employer details

Employer name

Sothall Medical Centre

Address

24 Eckington Road

Beighton

Sheffield

S20 1HQ

Employer's website

https://sothall.net/ (Opens in a new tab)

For questions about the job, contact:

Reception Team Leader

Fern Pagowski

f.pagowski@nhs.net

01142284900

Date posted

11 July 2023

Pay scheme

Other

Salary

£10.42 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0556-23-0003

Job locations

24 Eckington Road

Beighton

Sheffield

S20 1HQ

Privacy notice

Sothall Medical Centre's privacy notice (opens in a new tab)