Medical Secretary

Job description

Job responsibilities

Job Responsibilities: • To provide an efficient audio, copy typing and word processing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums etc in an accurate and quality manner. • Use of the Choose and Book system where appropriate; to assist in referral of patients to one or more hospital(s) of their choice which includes sending out relevant documentation to the patient. • Resolving problems which relate to the Choose and Book system. This includes changes to place of referral and dealing with rejected referrals. • Informing GPs of new services available on Choose and Book. • To assist the Practice Manager with clerical and administrative duties. • To make appointments, bookings and admissions as required. • To liaise and arrange meetings (to include the booking of rooms) as required and to attend meetings and take minutes. • To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. • To retrieve medical records and assist in the completion of medical/insurance records. • File patient records and correspondence in patient medical records. • To receive incoming and initiate outgoing telephone calls in order to deal with appropriate queries. • To assist with the gathering of statistics and information when required. • To provide cover for members of the secretarial team during periods of sickness and annual leave. • In liaison with the staff member responsible, maintain adequate supplies of office stationery in order to perform your secretarial duties. • To receive and dispatch mail and maintain a pending system. Confidentiality: • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Person Specification

Qualifications

Essential

• Good general education with good numeracy and literacy skills.
• RSA Stage 2/3 typewriting, word processing or equivalent experience.
• Secretarial/PA experience
• Experience of Audio typing
• Experience of customer care
• Able to prioritise, well organised, good time management.
• Team worker
• Patient Focused
• Calm and confident

Desirable

• NVQ 3 business admin or working towards this
• Medical secretary experience
• Knowledge of medical terminology
• NHS Experience
• Touch type skills
• Knowledge of NHS policies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Concord Medical Practice

Address

Victoria Road

Washington

Tyne And Wear

NE37 2PU

Employer's website

https://www.concordmedicalpractice.nhs.uk/ (Opens in a new tab)