Data Quality Administrator

Job description

Job responsibilities

Job Summary

The main elements of the role are:

Processing all incoming correspondence (paper and electronic);

Read coding critical elements of the information;

Summarising Medical Records for newly registered patients;

Support the data quality managers with the management of patients with long term conditions recalling them for annual reviews and taking responsibility for certain groups/cohorts of patients as experience in the work grows.

Duties and Responsibilities

The duties and responsibilities to be undertaken may include any of the items in the following list. Duties may be varied from time to time under the direction of the Team Lead, dependent on current & evolving practice workload and staffing levels. This role will be supported by other team members.

Data processing:

Sort and date stamp all incoming patient related mail

Scan patient related documents onto their electronic medical record within 24 hours, and retain original for 1 month.

Access all letters received electronically/via post and action as appropriate

Add any additional information about the source of the document

Forward letters for coding or action to the appropriate teams or individuals

Update patients Summary Care Records and resolve any consent conflicts

Check GMS1s for care homes and veterans. Also check the details have been entered correctly and the patient is registered at the correct site with a corresponding usual GP.

Scan and code new patient questionnaires and send alcohol audit questionnaires if required.

Send letters to known Carers who are our patients, and action as appropriate

Code deceased patients, inform all staff at SAHC & data quality at RCH Treliske

Inform home oxygen, Macmillan and District Nurses if any of their patients have passed away

Code newly pregnant patients and send them the information to self-refer to the midwives

Data quality searches to ensure accurate registration data (eg titles and correct phone numbers), and update these as needed.

Summarising Records:Following training the post holder will summarise incoming medical records onto SystmOne for newly registered patients following protocols that are in place.

Read coding:Following training the post holder will be able to read code patient correspondence highlighting the key points for both clinical and non-clinical staff to assess in future.

Management of patients with Long Term Conditions:Support and deputise for the Data Quality Managers in managing and recalling specific cohorts of patients for regular reviews:

• Patients on disease registers in line with QOF requirements

Person Specification

Qualifications

Essential

• Educated to GCSE grade C and above in Maths and English or equivalent or substantial experience in similar role will be considered

Desirable

• NVQII in customer care
• AMSPAR certificate
• CLAIT certificate

Experience

Essential

• Good keyboard/IT skills
• Experience of working in a busy environment
• Knowledge of medical terminology
• Awareness of confidentiality and data protection when handling sensitive information

Desirable

• Previous experience within general practice
• Knowledge of Data Protection Act and how this is applied in General Practice
• Experience of using SystmOne computer system
• Awareness of the importance of safeguarding and procedures
• Read coding experience
• Summarising of Medical Notes
• Previous experience of working in a pressured environment
• Document scanning

SKILLS

Essential

• Self-motivated with the ability to use own initiative
• Ability to cope with change
• Able to work on own initiate and as part of a multi-disciplinary team
• Be able to multi-task and follow tasks through to their conclusion
• Ability to work with changing, and sometimes conflicting priorities, with supervision
• Ability to remain clam, friendly and professional under pressure
• Ability to solve problems within area of work/knowledge
• Good level of computer literacy.
• Effective oral communication and interpersonal skills

Desirable

• Demonstrable experience of SystmOne.
• Demonstrable communication and people skills
• Flexible in approach to work
• Interested in/aptitude for learning new skills/taking on new challenges

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Austell Healthcare

Address

1 Wheal Northey

St Austell

Cornwall

PL25 3EF

Employer's website

https://www.staustellhealthcare.co.uk/ (Opens in a new tab)