Medical Receptionist

Kinmel Bay Medical Centre

This job is now closed

Job summary

We have a vacancy for some part-time Medical Receptionists to join our friendly team: 15 plus hours per week. Monday to Friday . . There will be an expectation of covering or holidays and sickness

These are permanent positions following the successful completion of a probationary period. Candidates must have the ability to maintain strict confidentiality at all times.

Main duties of the job

Duties include:

Booking appointments, receiving and recording requests for home visits, dealing with queries via telephone and face to face, handing out and help to prepare repeat prescriptions, scanning on documents, appointment administration with any other duties within the scope of the role. It is a lot more varied a role than you can imagine

About us

We are a 6800 patient practice , 3 partners, 1 ANP , 2 Practice Nurses, 1 HCA, a Practice Manager, a Deputy Manager , a Medical Secretary and 5 receptionists

We are a friendly supportive team who work well together

Date posted

17 October 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0533-24-0001

Job locations

Kinmel Bay Medical Centre

The Square

Kinmel Bay

Conwy

LL18 5AU

Job description

Job responsibilities

MEDICAL RECEPTION HOURS:

The post holder will provide a high quality and responsive reception service to all patients ensuring that the reception runs efficiently and in accordance with the practice requirements.

Job responsibilities: General Duties

To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming.

To answer telephones promptly ensuring that all in-coming lines are covered at all times.

To comply with the practice protocol for the printing of prescription requests and queries.

To comply with the practice procedure for the registration of new patients, temporary patients, private patients and those seen as emergency or immediately necessary.

To comply with practice protocol for the collection of results from the hospital on a daily basis and advise patients of any action/advice requested by the GP.

To follow practice procedure regarding letters that arrive at the surgery either externally by post or internally from the hospital.

To comply with the protocols in place at the practice for the scanning/indexing and workflow of correspondence.

To comply with the protocol for deducting patients who have moved out of the practice catchment area and to follow the procedure for making up records for a new patient when their medical records are received from their previous surgery.

To comply with all relevant practice procedures, regulations and protocols and to maintain confidentiality at all times with particular reference to patient records.

To liaise with the Assistant Manager and/or Practice Manager when required and follow instructions from them when necessary.

To undertake any other duties as deemed appropriate by the Practice.

Health & Safety

To follow the health and safety policies and procedures of the practice and any national and local guidance and regulations.

To actively identify and report any health and safety hazards to the Assistant Manager

Equality and diversity

To act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

To respect the privacy, dignity, needs and beliefs of patients, carers and colleagues

. To behave in a manner which is welcoming to and of the individual, is non judgmental and respects their circumstances, feelings, priorities and rights.

This job description is subject to regular review.