PCN Digital & Transformation Manager

Job description

Job responsibilities

Main Duties

Take the lead to oversee the management and delivery of the PCN DES requirements

Work with the PCN Clinical Director to develop and deliver the PCN strategic plans and performance requirements

Develop strategies to progress the overall development of the PCN, with reference to the Maturity Matrix and the PCN Development Plan.

Have a full understanding of the Additional Roles Reimbursement Scheme (ARRS) funded roles and work with the PCN on the planning and deployment of these roles.

To provide line management to PCN employed staff, to ensure that they are embedded in the PCN and co-ordinated across the PCN practices as required.

Co-ordinate all of the PCN meetings, including Board Meetings and Core Team Meetings.

Capture minutes of the core team meetings and share as required.

Liaise with key partners in the development and monitoring of integrated services and projects to develop integrated neighbourhood teams (INT).

Manage the set up and delivery of multiple projects within a programme of work, working with colleagues and subject matter experts to scope, plan, design and deliver those projects.

Support the Clinical Director

Oversee the management and delivery of the PCN DES requirements.

Support the Clinical Director to develop and deliver the PCN development plan and strategic plans, providing performance data as required.

Take an active role in PCN leadership.

Support the Clinical Director with wider system working and INT development.

Support the Clinical Director in having full oversight of incoming and outgoing PCN funds.

PCN Management

Support the PCN and its member practices to formulate project and delivery plans in relation to meeting the DES specification.

Support in the writing of business cases and bids on behalf of the network.

Help to design innovative services that meet local need and provide project management support to help projects progress.

Implement, monitor and report on PCN contracts and services, including project progression and management of risks on behalf of the PCN.

Strategic Management

Working with the PCN Directors to develop and progress the strategic vision.

Support the PCN team to identify, scope and plan improvements.

Deliver quality improvement projects and manage performance to achieve the strategic vision of the PCN.

Seek out examples of good practice and innovation from other areas and present to the PCN as required.

Plan the PCN additional roles workforce, to deliver and achieve the PCN priorities in conjunction with the Clinical Director.

Develop relationships with key partners and stakeholders, exploring opportunities for collaborative and partnership working

Work with BLMK ICB to align strategy and approaches to improvement.

Support staff at all levels in the PCN to take forward change.

Facilitate clinically led innovation and the effective adoption of improvement initiatives, including integrated working at neighbourhood and/or place level to improve access to services for patients.

Have full oversight of PCN finances and support the development of a financial strategy.

HR Duties

Undertake day-to-day line management of PCN staff including management of absences e.g., leave, sickness etc. as required

Oversee the recruitment processes for new PCN staff, from advert to appointment.

Design and create job descriptions, person specifications and other HR documentation as required.

Conduct appraisals and performance management of PCN staff as required.

Support staff to identify and participate in relevant training and professional development opportunities.

Population Health Management

Support a Population Health Management Approach working with place-based stakeholders.

Use data to identify opportunities and to drive improvements in care quality and experience.

Bring together data from a variety of sources and use information to develop insights into the member practices.

Effectively present and communicate data to the PCN core team, board members and other stakeholders when required.

Use data to track and assess impact of PCN DES deliverables and quality improvement projects.

Digital Improvement

Improve the adoption and use of existing and new technology to deliver benefits for patients and staff for the PCN member practices.

Management Admin

Arrange Personal Medical Indemnity for the

PCN Limited Company.

Arrange Limited Liability insurances & other company insurances as required for the PCN Limited Company.

Arrange any additional insurances as required i.e. Cyber policies etc.

Manage and monitor contractual requirements on behalf of the PCN.

Complete National Workforce Reporting Service on a monthly basis.

Personal and Professional Development

Keep abreast of national and local guidance on PCNs.

Keep abreast of other topical and relevant reports to improve understanding and recommendations for PCNs and primary care.

Take responsibility for own development, learning and performance.

Participate in an annual individual performance review, and take responsibility for maintaining a record of own personal and professional development

Review and improve the PCNs digital maturity.

Improve adoption and optimisation of new technology to enhance patient access and improve experience for the PCN practices.

Use data to understand demand, capacity and activity to drive improvements in patient experience of access and operational efficiency.

Pro-actively identify opportunities to improve the practice and PCNs digital position.

Person Specification

Knowledge

Essential

• Knowledge of Primary Care Networks and the Network Contract DES specifications.

Desirable

• Knowledge of Primary Care and how it operates.
• Knowledge and experience of writing business cases and bids.

Skills & Abilities

Essential

• Able to prioritise own workload.
• Excellent IT skills.
• Good written and verbal communication skills.
• Excellent organisational skills.
• Excellent team working skills.
• Able to work independently, showing initiative.
• Ability to work with a high degree of autonomy.

Desirable

• Able to use Clinical Information Systems.

Experience

Essential

• Experience of working in a role that requires a high degree of autonomy,
• Experience of working with a range of local stakeholders and other providers.
• Experience of managing employees.
• Experience of project management and change management.

Desirable

• Experience of working in Primary Care within a management role.
• Experience of working within a Primary Care Network.

Personal Qualities

Essential

• Flexible and adaptable to team and service needs.
• Able to work under pressure and to deadlines.
• Flexible approach to change.
• Reliable, punctual and confident.

Qualifications

Essential

• Educated to A level, or equivalent experience.

Desirable

• Recognised management qualification
• Project management qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Medics PCN

Address

Marsh Farm Health Centre

Vadis Close

Luton

Bedfordshire

LU3 3SR

Employer's website

https://www.woodlandavenuepractice.nhs.uk/ (Opens in a new tab)