PCN Care Co-ordinator

Job description

Job responsibilities

To support the PCN in the delivery of the DES specifications, including -

Being a contact point for all areas of the PCN Early Cancer Diagnosis DES deliverables,

Support and feed into the development of the MDT approach to working with our patients,

Supporting the PCN Operational Manager withany other cohort of patients identified by the Medics Integrated Team.

COLLABORATIVE WORKING RELATIONSHIPS:

1. Works within the PCN integrated team, contributing to leadership of service evaluation and research to promote quality improvement activity.

2. Collaborates with other members of the integrated team, patients and their carers when managing and coordinating care.

3. Uses healthcare technologies to optimise service delivery, patient access, and continuity of care.

MANAGEMENT:

1. Demonstrates understanding of the implications of national priorities for the team and/or service.

2. Use resources effectively to manage patient treatment in line with local guidance and makes recommendations for change where improvements can be made.

3. Follows professional and organisational policies.

EDUCATION, LEARNING AND DEVELOPMENT:

It is the responsibility of the employee to comply with all organisational and statutory requirements (e.g., health and safety, infection control, equality and diversity, confidentiality, safeguarding adults and children, information governance):

1. Engages in annual appraisal, developing objectives to inform a Personal Development Plan, which may include 360-degree appraisal and use of patient feedback.

2. Participate in mandatory and additional training as required by the PCN and practices.

3. Supports the practice staff and responds to requests for advice and assistance.

4. Takes responsibility for personal development, learning and performance and maintain education through attendance on any courses and/or study days necessary to ensure that professional development requirements are met.

5. Undertakes additional training where necessary to provide enhanced services and participate in training programmes implemented by the PCN as part of this employment.

6. Understands and demonstrates the characteristics of a role model to members in the team.

7. Demonstrates an understanding of current educational policies relevant to working areas of practice and keeps up to date with relevant clinical practice.

QUALITY

Under supervision and support of the clinical leads in the PCN, the post-holder will strive to maintain quality within the PCN clinics and its member practices, and will:

1. Participate in clinical governance activity and contribute to the improvement in quality of health outcomes through audit, risk management and Quality Improvement

2. Alerts other team members to concerns about risk, quality, and safety

3. Participates in investigation of incidents and events as required

4. Identifies, applies, and disseminates research findings relating to own practice

5. Collects data for audit purposes and uses clinical audit to monitor quality in the service

6. Contributes to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

7. Works effectively with individuals in other agencies to meet patients needs

8. Effectively manages own time, workload, and resources

9. Meets timescales/deadlines for audits and written returns to ensure that the Practice meets quality standards and receives the designated funding

Person Specification

Qualifications

Essential

• NVQ Level 3, Advanced level or equivalent Level 3 qualifications.
• Demonstrable commitment to professional and personal development.

Desirable

• Qualified to Level 5.

Experience

Essential

• Excellent experience of Microsoft Office applications
• Experience of data collection and providing monitoring information
• Experience of Electronic Patient Records
• Knowledge of the purpose of departmental policies, procedures and care pathways

Desirable

• IT systems including SystmOne
• Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work)
• Experience of supporting people, their families and carers in a related role
• Experience of collaborative working and building relationships across varied organisations
• Experience of working within a patient facing role

Additional Skills

Essential

• Ability to organise and prioritise workload effectively
• Ability to exercise sound judgement when faced with conflicting pressures
• Excellent record keeping skills
• IT literate
• Good verbal and listening skills
• Works well as an autonomous / independent practitioner and within a team
• Excellent communication skills including able to communicate effectively, both verbally and in writing, with a wide range of people and stakeholders
• Excellent administration skills including able to prioritise and to finish work tasks

Desirable

• Proficient in the use of web-based applications or programmes
• Awareness of local referral pathways

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Medics PCN

Address

Marsh Farm Medical Centre

Vadis Close

Luton

Bedfordshire

LU3 3SR

Employer's website

https://www.woodlandavenuepractice.nhs.uk/ (Opens in a new tab)