Administrator

Job summary

Stokesley Surgery are looking for a part time administrator to join our team.

The successful candidate will be part of a friendly supportive reception and administration team. They will be the first point of contact for our patients and will be required to meet the standards of care and service we pride ourselves on.

We are looking for someone who will be flexible and reliable and is self-motivated, to compliment our experienced and dedicated team.

Main duties of the job

Provide reception and administrative duties including;

• Reception services to patients and visitors
• Deal with general enquiries, explain procedures, make new and follow-up appointments.
• Ensure those patients without appointments but who need urgent consultations are booked into appropriate slots
• Receive and make telephone calls as required.
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts
• Work safely in accordance with Practice Policy and Procedures
• Scanning and coding of patient letters
• Summarising medical records
• Typing letters and choose and book / referrals
• Taking prescription requests actioning requests and taking prescription queries to the clinical team
• Involvement in data collection, quality improvement and audit
• Involvement in team meetings
• Taking payments, creating invoices and remittance documents
• Explain practice arrangements and formal requirements to new patients and temporary residents
• Ensure correspondence are dealt with in a correct and timely manner
• Ensure reception and waiting areas are kept neat and tidy
• Check and action task messages on a daily basis.
• Contribute to planning and delivery of new services and developments
• Provide holiday/sick cover
• Comply with Data Protection and GDPR.
• Use of Systmone clinical system
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

About us

Stokesley Surgery is a busy, forward-thinking practice. We pride ourselves on providing excellent patient care to our 9400 patients. We have a recently refurbished purpose built Health Centre based in Stokesley.

We have 5 GP partners, 2 salaried GPs, 2 Nurse Practitioners, 3 Practice Nurses, 3 HCAs, 3 pharmacists, Mental Health Practitioner and First Contact Physiotherapist and a superb group of highly committed and enthusiastic administrative and reception staff.

We have a friendly, supportive team and promote a healthy work life balance.