Receptionist/Administrator

Job summary

Join Our Team as a Receptionist/Administrator

As a Receptionist/Administrator at City Square Medical Group, youll play a key role in helping us deliver excellent care to our patients. If youre organized, approachable, and ready to thrive in a busy environment, wed love to hear from you!

About the Role:We are seeking a dedicated Receptionist/Administrator who:

• Must be able to cover extended hours on Mondays (12:0020:00) on a rota basis.
• Will work various shifts between 08:0018:30 from Tuesday to Friday.
• Has previous GP surgery experience.
• Possesses excellent IT skills and is proficient in EMIS Web.
• Can work effectively under pressure in a fast-paced environment.
• Demonstrates flexibility, strong team values, and a commitment to delivering high-quality patient care.
• Is committed to further training and development and exhibits exceptional communication skills.

Please Note:Previous applicants need not apply.

Main duties of the job

Key Responsibilities:

• Welcoming and assisting patients in a warm, professional manner.
• Managing appointments, telephone calls, and emails efficiently.
• Supporting the team with administrative tasks, including data entry, filing, scanning, processing prescriptions, emails, and record-keeping.
• Ensuring confidentiality and securely handling sensitive information.

As a Receptionist/Administrator, you play a vital role in the practice's operations. The ideal candidate will have previous experience in a GP practice or a similar environment, along with the following skills and attributes:

• Proficiency with EMIS Web.
• Experience with front desk reception duties.
• Knowledge of patient registration processes.
• Excellent IT skills.
• Confidence, compassion, and a patient-centered approach.
• Familiarity with electronic prescribing requests.
• Superb communication skills, both verbal and written.
• A positive and proactive attitude.

About us

City Square Medical Group is an inner-city GP surgery located in Tower Hamlets. We are a practice with four partners and two salaried GPs, providing safe and effective healthcare to over 12,000 local residents. Operating across two sites, we underwent a merger in April 2020. We are now looking to recruit Receptionists/Administrators to join our team.