Full/Part time Receptionist/Admin

Job description

Job responsibilities

Job summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job responsibilities:

• Telephone triage all doctors appointment
• Receiving and opening post. Distribute accordingly.
• Workflow and coding of letters. Reading of letters to decipher whether to workflow to straight to GP/scan or file.
• Daily checking of generic email and to action appropriately.
• Responding to e-consults in a timely manner
• Call/recall of patients on chronic disease register
• To use allocated admin time to catch up with admin/tasks
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits into computer, ensuring careful recording of all relevant details and where necessary refer to duty doctor.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required.
• Scanning documents into patients records
• Patient notes and correspondence:
• Ensure that all new patients are registered onto the computer system promptly and accurately

o Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

• ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.
• Call/recall of patients on QOF Registers
• Chasing up clinical letters/results from the hospital
• Premises:

o Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

o When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

• Undertake any other additional duties appropriate to the post as requested by the Partners or the practice manager.

Person Specification

Experience

Essential

• Previous experience of working as a Medical Receptionist

Desirable

• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

City Square Medical Group

Address

14 Deancross Street

London

E1 2QA

Employer's website

https://citysquaremedicalgroup.nhs.uk/ (Opens in a new tab)