Job responsibilities
Primary
Purpose:
- To provide a front line service in an efficient manner for
all patients and visitors to the Practice, in order to facilitate effective
access to healthcare for patients.
- To
promote a helpful and supportive image of the Practice at all times in line
with the Practices commitment to the highest possible standards of patient
care.
- To
carry out general administrative and clerical duties and tasks, fully utilising
IT software and systems available
- To
contribute to the development of the Practice's services through Quality
Improvement.
- To
work as part of a team to ensure reception runs smoothly.
- Other
related delegated duties considered appropriate to the post as directed.
Contractual Requirements: 25 hours per week
You will be required to work in the
afternoon (Monday - Friday). Even though starting and finishing times may vary
during the week, you will still be working within our PM Reception Team anytime
between the hours of 13:00 - 19:45.
Reception Duties
- To respond to enquiries whether in person or on the
telephone in a friendly welcoming manner.
- Ensure good customer service
skills are utilised to portray an efficient and professional manner.
- To manage all incoming calls, ensuring that each call is
dealt with professionally and promptly, with tact and sensitivity.
- To respond to calls promptly and to ensure that the approved organisational style is adhered to.
- To explain Practice arrangements and formal registration requirements
to new patients and those seeking temporary treatment. Provide information
for online access, pharmacy 1st, e-consult, HUB and the POD.
- To make patient appointments including e-booking of
appointments at the Royal London Hospital.
- To ensure that patients are not left waiting for
unreasonable lengths of time without explanation.
- To alert Doctors of any latecomers or extra patients
following agreed procedures.
- To pass home visit requests to
the appropriate doctor and enter the relevant information on the computer.
- Visits are accurately recorded
according to procedures.
- To ensure that the waiting area
and reception are kept tidy at all times.
- To alert Duty Doctor of
emergencies that to be seen.
Admin/Clerical Duties
- To support clinicians and staff through the completion of
tasks, fully utilising IT skills.
- To actively participate in
clearing EMIS tasks. Urgent tasks to be actioned within target and non-urgent
tasks should be completed within 2 days.
- Chase up of hospital
appointments, letters and results.
- Recall for patients needing
reviews/tests/vaccinations etc.
- Full utilisation and
demonstration of competency of IT packages including EMIS Web, MS-Outlook,
NHS mail, MS Word, MS Teams, AccuRx texting etc.
- To provide administrative
support to the GP Triage Room as required.
- To prepare repeat prescriptions
as directed ensuring that requests are actioned within the agreed time frame.
- To open and sort mail according to agreed procedures and
timescales given.
- To ensure post is franked and taken to the Post Office in
the absence of the Administrative Assistant.
- Trays are checked regularly for
incoming/ outgoing post/ scripts etc. and
actioned with undue delay. All actions taken are recorded on EMIS, including
confirmation details.
- To carry out clerical and administrative duties as
requested by GPs and members of the Management Team.
- To register new patients with the Practice, ensure that
appropriate forms are completed, medical records compiled and details
recorded on computer, including clerking in new sets of notes.
- To carry out all necessary filing and maintenance of
filing
- To be competent in the use of EMIS web, MS-word and
Outlook and other IT packages required.