Job responsibilities
Job Responsibilities
-Front desk
duties including greeting patient and visitors.
- Care
navigation and booking of appointments with appropriate clinicians.
- Facilitate
effective communication between patients, members of the health care team and
other agencies. This will include face to face, written and telephone
communication.
- Managing
patient queries ensuring patients are clearly communicated with and where
issues cannot be resolved escalation processes are followed.
- Opening
up/locking-up of Practice premises and maintaining security in accordance with
Practice protocols.
- Registering
patients and maintaining patient health records with attention to detail and
accuracy.
- Processing
prescriptions in accordance with Practice guidelines.
- Supporting
the wider patient care team with administrative tasks
- Attend and
participate in practice meetings
- Receptionists
may, from time to time, be asked to undertake other reasonable duties with
appropriate training. It is expected that agreement to this will not be
unreasonably withheld
Key Working Relationships
Support staff across the Primary Care Network (PCN)
Practice clinical staff
Practice management team
Practice non-clinical staff
Community nurses and other allied health professionals
Patients registered with the practice
Safer Recruitment
Equality & Diversity
The
Network is committed to achieving equality of opportunity for all staff and for
those who access services. You must work in accordance with equal opportunity
policies/procedures and promote the equality and diversity agenda of the
organisation.
Health & Safety
The
organisation recognises its duties under the Health and Safety at Work Act 1974
to ensure, as far as it is reasonably practical, the Health, Safety and Welfare
at Work of all its employees and, in addition, the business of the organisation
shall be conducted to ensure that all individuals having access to
organisational premises and facilities are not exposed to risk to their health
and safety.
All
staff under contract will be expected to comply with all appropriate Health and
Safety policies and ensure all statutory and mandatory training is up to date.
Risk Management
All
staff will follow risk management policies and procedures at all times. All staff are personally responsible for risk
management issues in respect of yourself and colleagues. If you identify a
potential hazard, you should report it to your manager / supervisor at once
using the organisational incident reporting process. If in doubt you should
speak to your manager for guidance.
All
staff have a responsibility to report all clinical and non-clinical accidents
or incidents promptly and when requested, to co-operate with any investigation
undertaken. All staff must use the safety equipment provided and report any
defects to their manager. You must attend risk management training as directed
by your manager.
If
you are a manager or have line management responsibilities for staff, a
department or area of work, you are responsible for the risk management issues
in that area. In conjunction with risk management, you will ensure that there
is an annual risk management audit in your area, risks are identified on the
local risk register and that where necessary, an action plan eradicating risks
is drawn up and implemented.
Protection of Children and Vulnerable
Adults
All
employees have a duty for safeguarding and promoting the welfare of children
and vulnerable adults. Staff must be aware of the organisational
procedure for raising concerns about the welfare of anyone with whom they have
contact.
The
organisation believes that it is always unacceptable for a child, young person,
or vulnerable adult to experience abuse of any kind and recognises its
responsibility to safeguard the welfare of all, by a commitment to practice
which protects them.
Clinical Governance
The
post holder will be expected to participate in clinical governance activities
to assist the organisation to provide high quality services.
Infection Prevention and Control
The
organisation is committed to reducing Healthcare Associated Infection. All employees are expected to comply with
Infection Prevention and Control Strategies.
All organisation staff are responsible for protecting themselves and
others against infection risks and ensuring a clean safe environment is
maintained. All staff regardless of
whether clinical or not are expected to comply with current infection control
policies and procedures and to report any problems regarding this to their
managers. All staff undertaking patient
care activities must attend infection control training and updates as required
by the organisation.
Policies and Procedures
Employees
are expected to follow organisational policies, procedures, and guidance as
well as professional standards and guidelines.
Copies of policies can be accessed via your manager. The organisation operates a policy which
promotes a smoke free environment.
Appraisal and Personal Development
The
organisation is committed to lifelong learning for all staff and has put in
place an appraisal and development infrastructure. All employees have a
responsibility to participate in an annual appraisal with their line manager
and to identify performance standards for the post. As part of the appraisal process employees
have a joint responsibility with their line manager to identify any learning
development needs to meet the agreed performance standards.
Information Governance
It
is a contractual requirement for the post holder to ensure that as a minimum
they acquire the necessary skills to implement good practice in all matters
relating to information governance and in particular data which can be
attributed to an individual.
The
post holder must adhere to information governance policies and procedures
including the Data Protection Act, Caldicott principles, NHS Code of
Confidentiality, Records Management, NHS Code of Practice Parts 1 and 2.
Managers have a responsibility to ensure that their staff are equipped with the
necessary tools to use in the implementation of information governance.
Records Management
The
post holder has a responsibility to adhere to the standards defined within
policies in the creation, use, closure, retention, and disposal of
records. The types of record held may
consist of patient or staff records, administrative records, photographs,
microfiche, audio and tapes, e-mails, electronic and scanned records, and text
messages.
Data Quality
The
organisation is committed to producing relevant and reliable data and
information to support decision making, manage performance and provide evidence
to demonstrate compliance with CQC standards.
The post holder is responsible for ensuring any data and information
recorded by the individual complies with the Data Quality Policy.
Partnership Working
The
organisation is committed to partnership working and staff involvement,
underpinned by the values of openness, trust, staff involvement, development,
diversity at work, commitment to modernisation and delivering the highest
standards of performance.
Equal Opportunities
The
organisation is committed to respect for others (staff and patients), equality
of opportunity and diversity in the workplace.
All managers and staff must know what is expected of them and are
responsible for ensuring that this is delivered in practice in their day to day
working lives. The organisation will not
tolerate any forms of bullying or harassment in the workplace.