Patient Services Manager

Job description

Job responsibilities

Overseeing the Patient Care Navigator teams, including absence management, staff appraisal, and participation in recruitment, selection, and staff training.

Delegate supervision of the day-to-day running of the teams to the team leaders and supervisors where such positions exist.

Implement agreed standards for delivering support services across all sites, working closely with the Management Team to ensure consistency in service across the Group.

Extend management support to another site in the absence of another Manager or during times of extraordinary demand or exceptional events.

Work collaboratively with external organisations and the Management Team to ensure acceptable standards of maintenance in and around all four sites of TMG. This will include ensuring all routine maintenance over the year is completed on time and to provide a safe and secure environment for all visitors, patients and employees.

Ensure the security, upkeep, presentation, and maintenance of all sites, including, where appropriate, first addressing and then reporting any shortcomings in contractor performance to the General Manager.

Ensure good practice and compliance with Health and Safety requirements are maintained at all four sites.

Ensure compliance with CQC, data protection and any other regulatory requirements that may fall within your areas of responsibility.

Ensure efficient, timely and accurate completion of all administrative tasks.

Ensure all financial aspects of the role are completed on time, including any payroll responsibilities, i.e. authorising overtime, and managing budgets consistent with the role.

Managing petty cash.

Support and manage the process for work experience staff.

Create, update and revise any necessary protocols and policies, including implementation and communication where necessary.

Monitor all feedback and ensure any necessary actions are communicated. This includes any updating of platforms as necessary.

Lead and manage teams.

Person Specification

Skills & Knowledge

Essential

• Supervisory or leadership skills that inspire, influence and motivate
• Excellent written and verbal communication skills
• Innovative and ability to implement new ideas
• Ability to prioritise competing demands
• Good IT skills literate with Microsoft Office and able to adapt to using third party software
• Ability to present ideas in a compelling way
• Ability to create, update, revise and implement protocols

Personal Attributes

Essential

• Able to handle conflict constructively and work effectively within a team
• Excellent interpersonal skills and a fluid communicator
• Has emotional intelligence
• Self-motivated and reliable
• Ability to drive with own transport to use for duty purposes

Experience

Essential

• Proven track record of successfully supervising teams in either a formal or informal (other than work) capacity
• Substantial experience of patient or customer service
• Experience of working effectively with or within the public sector
• Experience in managing teams

Desirable

• Experience of working in the health or social care sector
• An understanding of the structure and framework of the NHS
• Experience of resource management and staff rotas
• Financial acumen and experience of managing petty cash
• Understanding of the requirements of building maintenance
• Understanding of the requirements of applying Health & Safety regulations to the workplace

Qualifications

Essential

• Educated to A level standard or above and
• Evidence of formal supervisory experience
• OR
• In the absence of any formal qualification, substantial evidence of excellent service operating in a medical centre or a similar environment for 3 years or longer

Desirable

• Management or supervisory qualification to ILM level 3

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tyntesfield Medical Group

Address

Stock Way South

Nailsea

Bristol

BS48 2XX

Employer's website

https://www.tyntesfield.nhs.uk/ (Opens in a new tab)