Job summary
Monday 7.45am 1.30pm (5.75hrs) Wednesday 1.30pm 6.30pm (5.5hrs) & Friday 1.30pm 6.30pm (5.5hrs)
Candidates will need to be a team player with a passion for giving
excellent customer service.Phone and reception experience, a good level of keyboard and IT skills and
the ability to demonstrate a good command of spoken and written English are essential for
the above position.
Previous experience gained within
the NHS, along with a working knowledge of EMIS and medical terminology is
preferred. Some early morning/evening
work will be required along with the occasional Saturday.
Main duties of the job
The
purpose of the role is to:
The main focus of the role is to manage the
throughput of patients on behalf of the practice; to manage as appropriate the
appointments for all clinical staff either face-to-face or by telephone
Receive, assist and direct patients in accessing
the appropriate service or healthcare professional in a courteous, efficient
and effective way
Undertake a variety of administrative duties to
assist in the smooth running of the Practice including the provision of
clerical support to clinical staff and other members of the Practice team
Facilitate effective communication between
patients, members the primary health care team, secondary care and other
associated healthcare agencies
About us
Tyntesfield Medical Group in North Somerset is a 13 Partner General Practice with a patient list size currently of around 33,000 split across four sites: Tower House Medical Centre, Brockway Medical Centre, Backwell Medical Centre and Long Ashton Surgery.
We are a friendly and accessible team providing excellent healthcare in our community. We provide a professional, safe, supportive, and efficient working environment for everyone in the practice. We are a forward-thinking organisation with a strong emphasis on teamwork and patient-centred care.
Job description
Job responsibilities
-
Opening up and locking-up of Practice premises and maintaining
security in accordance with Practice protocols
-
Maintaining and monitoring the Practice appointments system
-
Processing
inbound and outbound telephone requests for appointments, visits and telephone
consultations and ensuring callers are directed to the appropriate healthcare
professional
-
Processing and distributing incoming (and outgoing) mail
-
Taking messages and passing on information
-
Arranging
recall of patients e.g. annual reviews
-
Filing
and retrieving paper records
-
Liaise
with the prescription hub in order to process repeat prescriptions in
accordance with Practice guidelines
- Computer data entry / data allocation and collation; processing
and recording information in accordance with Practice procedures
-
Initiating contact with and responding to requests from
patients, other team member and associated healthcare agencies and providers
-
Scan documents
-
Manage
the charges for non NHS work undertaken by the practice including taking
payment by cash / cheque / card
-
Ensure
tasks work cleared daily
-
Efficiently communicate and handover information to colleagues
at the end of your shift
-
Providing clerical assistance to Practice and associated NHS
staff
-
Ordering, re-ordering and monitoring of stationery and other
supplies in accordance with Practice guidelines
-
Provision of refreshments for staff and visitors as required,
loading and emptying the dishwasher and keeping the kitchen area clean and tidy
-
Keeping the reception area, noticeboards and leaflet dispensers
tidy and free from obstructions and clutter
-
Any other duties as reasonably
requested
-
Mentoring
of new staff in induction programme
-
To
participate in mandatory training, IPDR, and personal development plans to
learn new skills as part of self-development
-
Cleaning
of reception area
-
Entering
BP results onto the clinical system
Job description
Job responsibilities
-
Opening up and locking-up of Practice premises and maintaining
security in accordance with Practice protocols
-
Maintaining and monitoring the Practice appointments system
-
Processing
inbound and outbound telephone requests for appointments, visits and telephone
consultations and ensuring callers are directed to the appropriate healthcare
professional
-
Processing and distributing incoming (and outgoing) mail
-
Taking messages and passing on information
-
Arranging
recall of patients e.g. annual reviews
-
Filing
and retrieving paper records
-
Liaise
with the prescription hub in order to process repeat prescriptions in
accordance with Practice guidelines
- Computer data entry / data allocation and collation; processing
and recording information in accordance with Practice procedures
-
Initiating contact with and responding to requests from
patients, other team member and associated healthcare agencies and providers
-
Scan documents
-
Manage
the charges for non NHS work undertaken by the practice including taking
payment by cash / cheque / card
-
Ensure
tasks work cleared daily
-
Efficiently communicate and handover information to colleagues
at the end of your shift
-
Providing clerical assistance to Practice and associated NHS
staff
-
Ordering, re-ordering and monitoring of stationery and other
supplies in accordance with Practice guidelines
-
Provision of refreshments for staff and visitors as required,
loading and emptying the dishwasher and keeping the kitchen area clean and tidy
-
Keeping the reception area, noticeboards and leaflet dispensers
tidy and free from obstructions and clutter
-
Any other duties as reasonably
requested
-
Mentoring
of new staff in induction programme
-
To
participate in mandatory training, IPDR, and personal development plans to
learn new skills as part of self-development
-
Cleaning
of reception area
-
Entering
BP results onto the clinical system
Person Specification
Personal Attributes
Essential
- Adaptability and flexibility
- Accuracy
- Working as part of a team
- Ability to work under pressure
- Trustworthy and reliable
Experience
Essential
- Experience of patient or customer service, ideally customer-facing
- Experience of working in a telephone environment
- Experience of reception work
Desirable
Qualifications
Essential
- Demonstrates a good standard of written and spoken English
Desirable
- Minimum of 3 GCSEs or equivalent Grade C4 or above
Skills and Knowledge
Essential
- Customer service skills
- Good keyboard and IT skills literate with Microsoft Word and Outlook, and able to adapt to using third-party software
- Good written and verbal communication skills
Desirable
- Understanding of medical terminology
- Understanding of EMIS
Person Specification
Personal Attributes
Essential
- Adaptability and flexibility
- Accuracy
- Working as part of a team
- Ability to work under pressure
- Trustworthy and reliable
Experience
Essential
- Experience of patient or customer service, ideally customer-facing
- Experience of working in a telephone environment
- Experience of reception work
Desirable
Qualifications
Essential
- Demonstrates a good standard of written and spoken English
Desirable
- Minimum of 3 GCSEs or equivalent Grade C4 or above
Skills and Knowledge
Essential
- Customer service skills
- Good keyboard and IT skills literate with Microsoft Word and Outlook, and able to adapt to using third-party software
- Good written and verbal communication skills
Desirable
- Understanding of medical terminology
- Understanding of EMIS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
