Go back
Millstream Medical Centre

Receptionist

The closing date is 09 March 2026

Apply for this job

Job summary

To support the smooth and efficient running of the practice by delivering a comprehensive, high-quality reception service to patients, visitors, healthcare professionals, colleagues, and associated organisations.

The role acts as the first point of contact for all visitors to the practice, ensuring a welcoming, professional, and patient-focused experience at all times.

Main duties of the job

You will offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, whether in person or via the telephone.

Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Processing repeat prescriptions in accordance with practice guidelines and standard operating procedures.

When dealing with patients, you must be compassionate and discrete.

About us

Our mission statement is to be committed to providing high quality, patient centred care using a multi-disciplinary team approach, with patient and staff well-being at the heart of our Sarum Health Group family.

Do you think you could fit in with our well-oiled unit here at Sarum Health Group?

About us:

  • Approx. 17,000 patient practice in rural Wiltshire and Dorset
  • Main surgery at Salisbury with branch surgeries at Larkhill, Sixpenny Handley and Broad Chalke
  • CQC rating Good
  • High QOF achievers due to our efficient admin support team
  • Part of the Salisbury Plain PCN with expanding team which includes for our practice Paramedic and Care-coordinator (Home Visiting Team), Social Prescribers, First Contact Physiotherapist and a GPA.
  • Workflow optimisation for data team, reduced admin for ACPs
  • On-site dispensary located in at our branch site in Larkhill and Sixpenny Handley
  • SystmOne Web clinical system, also using Cinapsis, AccuRX, SystmConnect, T-Quest and TeamNet.
  • Full complement administration team who oversee letter processing, insurance reports, solicitor reports and all other non-NHS works, safeguarding reports and referrals.
  • Enhanced hours as part of our PCN network of practices
  • 1 intermediate care bed which we provide a weekly on-site clinic with limited number of patients.
  • Nurse-led chronic disease clinics.
  • Comprehensive clinical pathways that are ever evolving.
  • Continued personal development support.

Details

Date posted

09 February 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A0510-26-0000

Job locations

Avon Approach

Salisbury

SP1 3SL


Job description

Job responsibilities

Primary responsibilities:

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels and current competency:

Maintain and monitor the practice appointment system.

Welcome patients and visitors to the organisation, directing requests appropriately.

Process personal, telephone and e-requests for appointments via SystmConnect.

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

Signpost patients to the correct service.

Initiating contact with and responding to, requests from patients, team members and external agencies

Clinically code data on SystemOne.

Photocopy documentation as required.

Data entry of new and temporary registrations and relevant patient information as required.

Input data into patients healthcare records as necessary.

Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner.

Carry out system searches as requested.

Maintain a clean, tidy, effective working area at all times.

Monitor and maintain the reception area and notice boards.

Support all clinical staff with general tasks as requested.

Action incoming mail and correspondence.

Scan patient related documentation and attach scanned documents to patients healthcare records.

Complete opening and closing procedures in accordance with the duty rota.

Job description

Job responsibilities

Primary responsibilities:

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels and current competency:

Maintain and monitor the practice appointment system.

Welcome patients and visitors to the organisation, directing requests appropriately.

Process personal, telephone and e-requests for appointments via SystmConnect.

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

Signpost patients to the correct service.

Initiating contact with and responding to, requests from patients, team members and external agencies

Clinically code data on SystemOne.

Photocopy documentation as required.

Data entry of new and temporary registrations and relevant patient information as required.

Input data into patients healthcare records as necessary.

Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner.

Carry out system searches as requested.

Maintain a clean, tidy, effective working area at all times.

Monitor and maintain the reception area and notice boards.

Support all clinical staff with general tasks as requested.

Action incoming mail and correspondence.

Scan patient related documentation and attach scanned documents to patients healthcare records.

Complete opening and closing procedures in accordance with the duty rota.

Person Specification

Experience

Essential

  • GCSE Grade C or above (or equivalent) in English and Maths
  • Understanding of Confidentiality and Data Protection

Desirable

  • Experience of working with SystmOne

Qualifications

Essential

  • Basic IT skills
  • Polite and confident
  • Planning and organising own workload
  • Performing under pressure
  • Adaptability using initiative teamwork
  • Self-motivated
  • Flexibility
  • Confidentiality

Desirable

  • Previous experience working on a healthcare reception desk would be an advantage, but is not essential, as full training will be provided.
Person Specification

Experience

Essential

  • GCSE Grade C or above (or equivalent) in English and Maths
  • Understanding of Confidentiality and Data Protection

Desirable

  • Experience of working with SystmOne

Qualifications

Essential

  • Basic IT skills
  • Polite and confident
  • Planning and organising own workload
  • Performing under pressure
  • Adaptability using initiative teamwork
  • Self-motivated
  • Flexibility
  • Confidentiality

Desirable

  • Previous experience working on a healthcare reception desk would be an advantage, but is not essential, as full training will be provided.

Employer details

Employer name

Millstream Medical Centre

Address

Avon Approach

Salisbury

SP1 3SL


Employer's website

https://sarumhealthgroup.co.uk/ (Opens in a new tab)

Employer details

Employer name

Millstream Medical Centre

Address

Avon Approach

Salisbury

SP1 3SL


Employer's website

https://sarumhealthgroup.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Jessica Riva

jessica.riva@nhs.net

01722322726

Details

Date posted

09 February 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A0510-26-0000

Job locations

Avon Approach

Salisbury

SP1 3SL


Supporting documents

Privacy notice

Millstream Medical Centre's privacy notice (opens in a new tab)