Health Care Assistant

Job description

Job responsibilities

JOB TITLE: Health Care Assistant (HCA)REPORTS TO: The Nursing Team Manager (Clinically) The Practice Manager (Administratively)HOURS: 37.5 hours per week LOCATION: Delapre Medical Centre / Whitefields Surgery

Job Summary:

• The post holder will offer general assistance and support to the Practice Nursing Team, liaising closely with the Nursing Team Manager
• The HCA will be involved primarily in phlebotomy, undertaking the new patient health checks, urinalysis, ECG recording, chaperoning patients, maintaining hygiene standards, maintenance of equipment and the recording of refrigerator temperature on a daily basis, ordering of stock and restocking GPs and Nurses treatment rooms
• The HCA will also be responsible for documenting patient consultations on the SystmOne clinical information system in General Practice
• They will maintain patient confidentiality and will work under the direct supervision of the

Job Responsibilities: Clinical Duties

• To act in such a manner as to support the client/patient at all times and be mindful of the need to reduce anxiety for the client/patient
• To provide a phlebotomy service for patients
• To be responsible for the processing and management of laboratory samples requested by the GP/ Practice Nurses with specific responsibility to ensure that the samples are correctly labelled, sent to the laboratory promptly and that data is entered onto the patients computer records
• To assist in restocking clinical area with supplies and health promotion materials as agreed with GPs/Nursing Team and to restock all rooms as appropriate
• To assist in general nursing duties, under the supervision of the Practice Nursing Team, i.e.

• To act as a chaperone as required to GPs and Practice Nurses
• To participate in the induction programme of staff and trainees new to the practice
• To receive and document telephone messages as and when necessary and communicate to other members of the clinical team as appropriate

• To ensure that drug/vaccine refrigerators are at the correct temperature on a daily basis and maintain the Vaccine Cold Chain documented record according to Practice Guidelines, in the absence of designated Nurse to assist colleagues restocking of all clinical areas and maintaining a stock rotation system as necessary To maintain health information notice board in line with national/local health promotion campaigns Deal with SystmOne Tasks in a prompt and timely manner To work in accordance of written protocols Any other duties requested, to help with the smooth running of the practice.

• To function as an integral part of the Primary Health Care Team
• To attend relevant clinical meetings as required
• To report immediately to a member of the clinical staff or the Practice Manager any acts of omission or error to safeguard the interest of the patient
• To undertake appropriate formal training as required by the Practice.
• Ensure building security have working knowledge of doors/windows/alarm
• Any other tasks allocated by managers

• To participate in an annual individual performance review
• To maintain a professional development plan and submit annually
• To maintain own clinical development through periods of study as agreed within the contract of employment

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the postholder may have access to confidential information relating to patients and their Carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

A good attitude and positive action towards Equality Diversity & Inclusion (ED&I) creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons it improves operational effectiveness, it is morally the right thing to do and it is required by law. Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect. Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that they treat our patients and their colleagues with dignity and respect. Personal/Professionaldevelopment

The postholder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

• To work to the Code of Professional Conduct
• To belong to the RCN for professional indemnity
• To work in accordance with national, local, and practice policy
• To record all information accurately in conjunction with practice policy and current professional guidelines
• To work in partnership with all other members of the multidisciplinary team
• To work across role boundaries providing health care sensitive to the needs of the local population
• To attend Clinical Supervision when deemed necessary
• To provide Mentorship

CommunicationThe postholder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

The postholder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

• Health and Safety at Work Act 1974
• Environmental Protection Act 1990
• Environment Act 1995
• Fire Precautions (workplace) Regulations 1999
• Coronavirus Act 2020
• Other statutory legislation which may be brought to the post holders attention.

• This job description reflects the current situation. It is subject to review and updating in the light of changing service needs. Details may be changed in consultation with the role holder and/or reviewed at their annual appraisal.

Person Specification

Qualifications

Desirable

• Phlebotomy trained

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Eleanor Cross Healthcare

Address

Gloucester Avenue

Northampton

NN4 8QF

Employer's website

https://www.eleanorcrosshealthcare.co.uk/ (Opens in a new tab)