Job summary
We are
looking for an enthusiastic person to join our friendly reception team at our
innovative practice. The environment can be challenging and busy but is
rewarding and will suit someone who is versatile, patient, approachable and a
team player. Our receptionists assist with the smooth running of reception,
greet patients and visitors to the Surgery, deal with enquiries on the
telephone and in person and understand the need for strict confidentiality.
Main duties of the job
Duties
Include:
- Receive and make telephone
calls as required. Divert calls and take messages, ensuring accuracy of
detail and prompt appropriate delivery.
- Make appointments and
telephone consultations using EMIS Web clinical system ensuring callers
are directed to the appropriate healthcare professionals.
- Undertake a variety of
administrative duties to assist in the smooth running of the Practice.
- Deal with all general
enquiries, explain Practice procedures to patients.
- Keyholder responsibility
- Ensure surgery is closed
safely at night to include closing of windows and locking up.
- Ensure an effective and
efficient reception service is provided to patients and any other visitors
to the Practice.
Application
deadline: by 5pm on 31/10/2025
*The advert may close early if high applications received
About us
Our friendly and dynamic GP surgery, serving a diverse population of 9,500 patients, is seeking passionate professionals to join our evolving multidisciplinary team. We are proud to deliver high-quality, holistic care while embracing the latest developments in primary care and digital health.
As a modern, future-focused practice, we actively adapt to the changing NHS landscape, prioritising sustainable workloads, collaborative working, and proactive patient management. Whether you're newly qualified or bring years of experience, you'll be supported to thrive and grow.
Job description
Job responsibilities
Job description- receptionist
We are
looking for an enthusiastic person to join our friendly reception team at our
innovative practice. The environment can be challenging and busy but is
rewarding and will suit someone who is versatile, patient, approachable and a
team player. Our receptionists assist with the smooth running of reception,
greet patients and visitors to the Surgery, deal with enquiries on the
telephone and in person and understand the need for strict confidentiality.
Duties
Include:
- Receive and make telephone
calls as required. Divert calls and take messages, ensuring accuracy of
detail and prompt appropriate delivery.
- Make appointments and
telephone consultations using EMIS Web clinical system ensuring callers
are directed to the appropriate healthcare professionals.
- Undertake a variety of
administrative duties to assist in the smooth running of the Practice.
- Deal with all general
enquiries, explain Practice procedures to patients.
- Keyholder responsibility
- Ensure surgery is closed
safely at night to include closing of windows and locking up.
- Ensure an effective and
efficient reception service is provided to patients and any other visitors
to the Practice.
Part-time hours: 22hrs per week
- Mon: 1.00pm-5.00pm (4hrs- covering 4pm-6.30pm
in times of absence)
- Tues: off
- Wed: 7.45am-4.00pm (7.25hrs with
30min unpaid break and covering 4-6.30pm in times of absence)
- Thurs: 1.00pm-4.00pm (3hrs)
- Fri: 7.45am-3.00pm (7.25hrs with
30min unpaid break and covering 4pm-6.30pm in times of absence)
Job description
Job responsibilities
Job description- receptionist
We are
looking for an enthusiastic person to join our friendly reception team at our
innovative practice. The environment can be challenging and busy but is
rewarding and will suit someone who is versatile, patient, approachable and a
team player. Our receptionists assist with the smooth running of reception,
greet patients and visitors to the Surgery, deal with enquiries on the
telephone and in person and understand the need for strict confidentiality.
Duties
Include:
- Receive and make telephone
calls as required. Divert calls and take messages, ensuring accuracy of
detail and prompt appropriate delivery.
- Make appointments and
telephone consultations using EMIS Web clinical system ensuring callers
are directed to the appropriate healthcare professionals.
- Undertake a variety of
administrative duties to assist in the smooth running of the Practice.
- Deal with all general
enquiries, explain Practice procedures to patients.
- Keyholder responsibility
- Ensure surgery is closed
safely at night to include closing of windows and locking up.
- Ensure an effective and
efficient reception service is provided to patients and any other visitors
to the Practice.
Part-time hours: 22hrs per week
- Mon: 1.00pm-5.00pm (4hrs- covering 4pm-6.30pm
in times of absence)
- Tues: off
- Wed: 7.45am-4.00pm (7.25hrs with
30min unpaid break and covering 4-6.30pm in times of absence)
- Thurs: 1.00pm-4.00pm (3hrs)
- Fri: 7.45am-3.00pm (7.25hrs with
30min unpaid break and covering 4pm-6.30pm in times of absence)
Person Specification
Skills
Essential
- Excellent communication skills verbal and written.
- Strong interpersonal skills polite, patient, and approachable.
- Ability to work under pressure while maintaining accuracy and professionalism.
- Confident using computers, phones, and appointment systems
- Ability to handle confidential information with discretion.
- Team player with the ability to work independently when needed
- Organised and able to prioritise tasks effectively.
Desirable
- Familiarity with clinical systems (e.g. EMIS Web/Docman10).
- Knowledge of NHS processes, appointments, referrals, or prescriptions.
- Understanding of medical terminology.
Experience
Essential
- Experience in a customer-facing or reception role
- Experience working in a fast-paced, multitasking environment
- Accurate data entry and administrative skills
Desirable
- Experience of working in retail sales for at least 1 year
- Experience of working in GP Primary Care for at least 1 year
Personal Qualities
Essential
- Reliable and punctual
- Flexible and adaptable to change
- Positive attitude and willingness to learn
- Calm and resilient when dealing with difficult situations or patients
Qualifications
Essential
- Good general education (GCSEs or equivalent, including English and Maths)
- Proficient in use of IT systems (e.g. Microsoft Office, emails, internet)
- Basic understanding of confidentiality, data protection (e.g. GDPR), and safeguarding
Person Specification
Skills
Essential
- Excellent communication skills verbal and written.
- Strong interpersonal skills polite, patient, and approachable.
- Ability to work under pressure while maintaining accuracy and professionalism.
- Confident using computers, phones, and appointment systems
- Ability to handle confidential information with discretion.
- Team player with the ability to work independently when needed
- Organised and able to prioritise tasks effectively.
Desirable
- Familiarity with clinical systems (e.g. EMIS Web/Docman10).
- Knowledge of NHS processes, appointments, referrals, or prescriptions.
- Understanding of medical terminology.
Experience
Essential
- Experience in a customer-facing or reception role
- Experience working in a fast-paced, multitasking environment
- Accurate data entry and administrative skills
Desirable
- Experience of working in retail sales for at least 1 year
- Experience of working in GP Primary Care for at least 1 year
Personal Qualities
Essential
- Reliable and punctual
- Flexible and adaptable to change
- Positive attitude and willingness to learn
- Calm and resilient when dealing with difficult situations or patients
Qualifications
Essential
- Good general education (GCSEs or equivalent, including English and Maths)
- Proficient in use of IT systems (e.g. Microsoft Office, emails, internet)
- Basic understanding of confidentiality, data protection (e.g. GDPR), and safeguarding
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
