GP Receptionist

Job summary

Are you looking for a new opportunity to develop your skills?

We are seeking a enthusiastic and reliable individual to join our team as a Medical Receptionist.

We have availability to cover the following shifts:

Monday: 13.00 18.30

Wednesday: 07.30 13.00

Thursday: 07.30 13.00

Friday: 07.30 13.00, 13.00-18.30

What we are looking for;

• Enthusiastic and reliable team members
• Enjoy working in a fast-paced, ever-changing customer service environment
• Previous experience as a medical receptionist or in an administrative role is desirable but not essential, as training will be provided for the right candidate

What We Offer:

• Variety - no two days are the same!
• Opportunity to develop new skills and gain valuable experience
• Training and support from a dedicated team
• Additional hours available to cover holidays and sickness (to be agreed in advance).

If you are a motivated individual looking to grow your career in a supportive and engaging environment, we would love to hear from you!

Main duties of the job

Key Responsibilities:

• Front Desk:
• Greet patients and visitors in a courteous and friendly manner.
• Manage the check-in and check-out process efficiently.
• Ensure the reception area is tidy and presentable.
• Telephone Management:
• Answer and direct phone calls promptly and efficiently.
• Address enquiries and provide accurate information.
• Schedule and confirm appointments.
• Customer Service:
• Address patient concerns and escalate issues as necessary.
• Provide compassionate support to patients and their families.
• Ensure patient confidentiality is maintained at all times.

• Communication Skills:
• Excellent verbal and written communication skills.
• Ability to convey information clearly and concisely.
• Professionalism:
• Maintain a professional appearance and demeanour.
• Handle stressful situations with calm and composure.
• Compassion:
• Demonstrate empathy and understanding towards patients.
• Provide supportive and compassionate care.
• Organisational Skills:
• Strong multitasking and time management abilities.
• Attention to detail and accuracy in record-keeping.
• Technical Skills:
• Proficiency in using office software (e.g., MS Office, appointment scheduling systems).
• Familiarity with electronic medical records systems is a plus.
• Experience:
• Previous experience in a reception or customer service role is preferred.
• Experience in a healthcare setting is an advantage.

About us

What We Offer:

• Staff Well-being: We prioritise our team's well-being with regular social events, team meetings, huddles, education, and training sessions.
• Friendly Team: Be a part of a diverse and evolving workforce that includes GPs, nurses, paramedics, pharmacists, healthcare assistants, and other allied health professionals.
• Professional Growth: We are a teaching and research practice with opportunities for professional development and to broaden your horizons.
• Free parking.