Job responsibilities
Drs Rajagopal, Fox & Bulbeck - Netherfield House Surgery
Job
Description
Title
of Post: Medical Receptionist
Location Netherfield House Surgery
Responsible
to: Practice
Manager
Overall
Responsibility
The Medical Receptionist plays a key role
as a member of the reception team in providing efficient, helpful and
sympathetic care to patients, developing skills in equating Practice protocol
with patients demands through sensible use of initiative, flexible approach
and working to consistent high standards of accuracy, he/she will provide
valuable help and support to all colleagues.
Confidentiality
- In the course of seeking treatment patients entrust and allow
us to gather sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately.
- In the performance of the duties outlined in this job
description the post-holder may have access to confidential information
relating to patients and carers, practice staff and other health
workers. They may also have access
to information relating to the practice as a business organisation. All such information from any source is
to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues other
healthcare workers or the business of the practice may only be divulged to
authorised persons in accordance with practice policies and procedures
relating to confidentiality and the protection of sensitive data.
Prime
Responsibility
The principal responsibilities of the
Medical Receptionist comprise the following duties which are covered by
rotation as directed by the Practice Manager, Assistant Practice Manager or
Senior Receptionists. The list cannot be
considered as being fully exhaustive as the requirements within general
practice are subject to continuous change and other duties may well be
implemented (with training where necessary).
Reception
desk duties
- Ensure an effective and efficient reception service is provided
to patients and any other visitors to the practice.
- Greet all patients and visitors with a friendly positive
manner.
- Deal with all general enquiries and explain practice procedures
where necessary.
- Make new and review/follow-up appointments.
- Follow practice guidelines in dealing with urgent appointment
requests.
- Advise patients of relevant charges for private services ie HGV
medicals, accept payment and issue receipts for same. Give monies to
secretary.
- Accept specimen samples from patients and forward to relevant
clinician
- Sign in all visitors to the practice to comply with Health
& Safety requirements
- Explain practice requirements to those patients seeking to
register with the practice.
- Enter consultation numbers for each doctor into the visit book
at the end of both morning and evening surgeries.
- Tidy the reception waiting area at the end of both morning and
evening surgeries.
- Be aware and respond appropriately to the air flow, heating and
lighting in the reception waiting area for the comfort of patients.
- Hand out prescriptions to patients and their representatives
following practice policy.
- Report to other colleagues when handing over reception duties
making sure to explain any unresolved or urgent matters.
- Ensure patients are kept informed of clinicians running late.
Telephone
Switchboard
Answer incoming calls in an
efficient and helpful manner, passing calls to relevant extensions with all due
speed and courtesy.
Take and pass on messages
accurately for doctors and other staff..
Ensure the phone is switched
over to the correct message ie lunch-time, evening or bank holiday messages as
appropriate, ringing the surgery telephone number to check. Advising the Practice Manager if there is a
problem.
Take prescription requests from
patients and processing accordingly.
Give out results in accordance
with practice guidance
Make routine, review, and
urgent appointments appropriately, referring to Dr on Call when necessary.
Reception
General
Attend to queries from
colleagues and patients in a helpful and efficient manner.
Process new patient
registrations.
Ensure that the office is left
tidy and ready for use by incoming colleagues.
Report to colleagues about any
unresolved or urgent matters when leaving for lunch or at the end of a shift.
Provide chaperone service to
doctor, as and when required, in accordance with Practice protocol.
Request for home visits to be
received and dealt with in accordance with Practice protocol.
Daily replenishment of all
forms etc in doctors rooms.
Ensure records are kept in good
repair.
Prescriptions
Processing of acute and repeat
prescriptions.
Updating prescription
information and attaching messages for patients when required, all in
accordance with Practice protocol.
Dealing with alignment of
medicines
Dealing with dosette box
requests
Medical
records
- Extraction when necessary
Filing
Filing of letters and results when
appropriate in accordance with Practice protocol, when required.
Laboratory
Forms, Claim Forms etc.
Prepare blood forms for
District Nurses as appropriate.
Complete details on various forms
initiated by doctors.
Outside
Agencies
Liaise with CCG, Social
Services, and other such bodies, in accordance with Practice protocol.
Clinics
Provide assistance to all
clinicians as and when required.
Prepare and process clinic
letters to patients as and when required.
Computer
General use of Systmone
Clinical system, input of data as appropriate to their role
Strict adherence to IT policy
Correct use of Smart Card
Scanning
Ensure scanning is carried out
accurately in adherence to practice guidance
Training
Participate in all relevant and
appropriate training to their role
Participate in an annual
appraisal
Demonstrate skills and
activities to other staff who undertake similar work
Premises
Open up premises at the start
of the day, if arriving first, de-activate alarm and make all
necessary
preparation of rooms.
If last to leave at the end of
the day, ensure building is fully secured, lights are off and
alarm
is activated.
Quality
Assess own performance and take
accountability for own actions, either directly or under
supervision
Contribute to the effectiveness
of the team by making suggestions on ways to improve and
enhance
the teams performance
Effectively manage own time,
workload and resources.
Contribution
to the Implementation of Services
The post-holder
will
Apply practice policies,
standards and guidance
Discuss with other members of
the team how the policies, standards and guidelines will
affect
their own work
Participate in any audit, where
appropriate.
Miscellaneous
Responsibilities
Ongoing concern for the welfare
of patients
Identify any areas of concern
and report to the Practice Manager, Assistant Practice
Manager
or Administrator.
Post mail in accordance with rota
or as requested.
Make beverages
All
staff, as detailed from time to time, may be asked to undertake other duties
that may be of a temporary nature.
