Basildon Road Surgery

GP RECEPTIONIST

The closing date is 14 March 2026

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Job summary

As a GP Receptionist, you will be the welcoming face and voice of our practice, providing a professional and compassionate first point of contact for patients. You will manage appointments, handle enquiries, support clinicians, and help ensure the smooth day-to-day running of the practice. This is a varied and fast-paced role that requires excellent communication skills, attention to detail, and a caring, patient-focused approach.

We are a friendly, supportive, and patient-centred practice committed to delivering high-quality care to our community. Working with us means being part of a collaborative team where your contribution truly matters. We value professionalism, teamwork, and personal development, and we provide a positive working environment where staff are respected, supported, and encouraged to grow.

Main duties of the job

Key Responsibilities

Greet patients and visitors in a polite, professional manner. Answer calls promptly and direct enquiries appropriately. Book, amend and cancel appointments using the practice clinical system. Handle patient queries sensitively and confidentially, and assist with registration forms and general paperwork.

Administrative Duties

Maintain accurate patient records, including scanning and filing medical documents. Liaise with clinicians, nurses and colleagues as required.

Operational Support

Ensure reception and waiting areas are tidy and welcoming. Follow practice procedures for confidentiality and data protection. Support administrative staff during busy periods.

Skills & Qualifications

Essential: Excellent communication and interpersonal skills; strong organisational skills and attention to detail; ability to work under pressure; good IT skills, including Microsoft Office and clinical systems; professional and empathetic manner.

Desirable: Experience in a GP practice or healthcare setting; knowledge of medical terminology; experience using clinical systems such as EMIS.

Personal Attributes & Compliance

Friendly, reliable and punctual; discreet and able to maintain confidentiality; proactive team player. Understanding of patient confidentiality and GDPR, with willingness to undertake relevant training.

About us

About us

We are a close-knit, supportive team made up of GPs, nurses, healthcare assistants, and administrative staff who work collaboratively to provide high-quality, patient-centred care. We pride ourselves on maintaining a friendly, respectful, and professional atmosphere where everyone's contribution is valued.

Our work ethic is built on teamwork, reliability, and a shared commitment to delivering excellent service to our community. We support one another during busy periods and have open communication to ensure a positive and productive working environment.

In return, we offer a welcoming workplace, opportunities for ongoing training and development,Pension scheme enrolment.

Details

Date posted

02 March 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0496-26-0000

Job locations

111 Basildon Road

Abbey Wood

London

SE2 0ER


Job description

Job responsibilities

Job Description Job Responsibilities

To deliver a professional, efficient, and courteous reception and administrative service to patients, visitors, and healthcare professionals. As the first point of contact for the practice, the GP Receptionist plays a vital role in creating a positive patient experience and supporting the smooth, safe, and effective day-to-day running of the surgery.

Job description

Job responsibilities

Job Description Job Responsibilities

To deliver a professional, efficient, and courteous reception and administrative service to patients, visitors, and healthcare professionals. As the first point of contact for the practice, the GP Receptionist plays a vital role in creating a positive patient experience and supporting the smooth, safe, and effective day-to-day running of the surgery.

Person Specification

Experience

Essential

  • Experience
  • Experience in a customer-facing role
  • Experience working within a busy office or administrative environment
  • Excellent verbal and written communication skills
  • Competent IT skills, including use of clinical and administrative systems
  • Ability to prioritise workload, manage competing demands, and multitask effectively
  • Professional, courteous, and empathetic approach
  • Ability to remain calm and effective under pressure
  • Strong organisational skills with attention to detail
  • Reliable, punctual, and flexible approach to work
  • Ability to work independently and collaboratively within a multidisciplinary team
  • Commitment to delivering high standards of patient care and service

Desirable

  • Experience within a GP practice, primary care, or NHS setting
  • Experience using clinical systems such as EMIS.
  • Knowledge of NHS primary care services and procedures
  • Understanding of patient confidentiality, information governance, and GDPR

Qualifications

Essential

  • Good standard of general education, including GCSEs (or equivalent) in English and Mathematics
  • Willingness to undertake further training and professional development as required

Desirable

  • Basic understanding of medical terminology
Person Specification

Experience

Essential

  • Experience
  • Experience in a customer-facing role
  • Experience working within a busy office or administrative environment
  • Excellent verbal and written communication skills
  • Competent IT skills, including use of clinical and administrative systems
  • Ability to prioritise workload, manage competing demands, and multitask effectively
  • Professional, courteous, and empathetic approach
  • Ability to remain calm and effective under pressure
  • Strong organisational skills with attention to detail
  • Reliable, punctual, and flexible approach to work
  • Ability to work independently and collaboratively within a multidisciplinary team
  • Commitment to delivering high standards of patient care and service

Desirable

  • Experience within a GP practice, primary care, or NHS setting
  • Experience using clinical systems such as EMIS.
  • Knowledge of NHS primary care services and procedures
  • Understanding of patient confidentiality, information governance, and GDPR

Qualifications

Essential

  • Good standard of general education, including GCSEs (or equivalent) in English and Mathematics
  • Willingness to undertake further training and professional development as required

Desirable

  • Basic understanding of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Basildon Road Surgery

Address

111 Basildon Road

Abbey Wood

London

SE2 0ER


Employer's website

https://www.basildonroadsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Basildon Road Surgery

Address

111 Basildon Road

Abbey Wood

London

SE2 0ER


Employer's website

https://www.basildonroadsurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

greccg.abbeysladepms@nhs.net

02083113917

Details

Date posted

02 March 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0496-26-0000

Job locations

111 Basildon Road

Abbey Wood

London

SE2 0ER


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