Job summary
We are seeking a friendly Bank Receptionist with excellent communication, keyboard and computer skills to join the friendly Patient Navigation team at Priory Surgery.
Hours are 8.00am-1:15pm and/or 1.15pm-6.30pm. There will be planned sessions between 1-3 months in advance with last minute sickness cover as needed.
The role is to provide a comprehensive reception service within the Practice to GPs, health professionals, the general public and other agencies.
You will be required to triage and navigate patients to an appropriate appointment or service, receive patients and other surgery users, oversee the main reception area and ensure the smooth running of GP sessions and other clinics, using computerised systems that are an essential part of the role.
This role would suit a flexible individual, with a 'can do' attitude. Primary Care experience is desirable, but not essential.
Main duties of the job
To triage and navigate patients to an appropriate appointment or service, receive patients and other surgery users, oversee the main reception area and ensure the smooth running of GP sessions and other clinics, using computerised systems that are an essential part of the role.
About us
Priory Surgery is a long-established GP training practice situated in South Bristol (a couple of miles from the city centre), providing Primary Medical Services to around 11,500 patients in the Knowle, Whitchurch, Totterdown and Brislington areas.
We are a friendly and progressive team working together to provide a high quality service, achieving high QOF standards and participating in primary care incentive schemes and enhanced services.
We are part of the Connexus Primary Care Network with four other local practices.
Job description
Job responsibilities
To provide a comprehensive reception service within the Practice to GPs, health professionals, the general public and other agencies.
To triage and navigate patients to an appropriate appointment or service,receive patients and other surgery users, oversee the main reception area and ensure the smooth running of GP sessions and other clinics, using computerised systems that are an essential part of the role.
Please see attached Job Description for more information
Job description
Job responsibilities
To provide a comprehensive reception service within the Practice to GPs, health professionals, the general public and other agencies.
To triage and navigate patients to an appropriate appointment or service,receive patients and other surgery users, oversee the main reception area and ensure the smooth running of GP sessions and other clinics, using computerised systems that are an essential part of the role.
Please see attached Job Description for more information
Person Specification
Qualifications
Essential
- Minimum 2 GCSE passes or equivalent, Inc Math & English Excellent keyboard and computer skills Demonstrable communication skills Familiar with the principles of data protection and confidentiality An understanding, acceptance and adherence to the need for strict confidentiality Ability to use own judgement, resourcefulness and common sense Ability to work without direct supervision and determine own workload priorities Ability to work as part of an integrated multi-skilled team Pleasant and articulate Ability to communicate clearly & succinctly verbally and in writing Ability to work under pressure Ability to work in a changing environment Flexibility of working hours/able to work at desired times Reliability, punctuality and good organisation
Desirable
- Knowledge of EMIS clinical computer systems Understanding of all aspects of H&S
Experience
Essential
- Experience of working as a receptionist or in a customer service environment
Desirable
- An understanding of the day to day functions of General Practice Previous experience working in an NHS environment. Experience of Primary Care
Person Specification
Qualifications
Essential
- Minimum 2 GCSE passes or equivalent, Inc Math & English Excellent keyboard and computer skills Demonstrable communication skills Familiar with the principles of data protection and confidentiality An understanding, acceptance and adherence to the need for strict confidentiality Ability to use own judgement, resourcefulness and common sense Ability to work without direct supervision and determine own workload priorities Ability to work as part of an integrated multi-skilled team Pleasant and articulate Ability to communicate clearly & succinctly verbally and in writing Ability to work under pressure Ability to work in a changing environment Flexibility of working hours/able to work at desired times Reliability, punctuality and good organisation
Desirable
- Knowledge of EMIS clinical computer systems Understanding of all aspects of H&S
Experience
Essential
- Experience of working as a receptionist or in a customer service environment
Desirable
- An understanding of the day to day functions of General Practice Previous experience working in an NHS environment. Experience of Primary Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
