GP Receptionist (Patient Services Team Member)

Job summary

Are you looking for a change in employment? Would you like to do a job that makes a difference?

How about joining our friendly, hardworking Patient Services Team?

All you need for this varied, exciting role is:

Compassion - our role is to serve the patients

Empathy - we need to be able to listen

Flexibility - it's not a 'clock on clock off' role

Willing to work within a team as well as being able to manage your own work

Patient Services cover 4 practice sites under Brookside Group Practice along with a busy call centre, so the work and shifts are varied. Full, thorough training is given so no experience is needed, just a 'can do' attitude and a willingness to learn.

Please note, this role is for a minimum of 25 hours per week, over 4-5 days, Monday to Friday and is not available for remote working.

Benefits include:

5 weeks annual leave

Practice wide training events at least 4 times per year

Practice wide social events twice a year and various other health and wellbeing events including sports and activities

NHS pension, Cycle to work scheme, Private health care plan, NHS employee discount and free onsite parking

If you think this role is for you and can work 28 hours over a 5 day week, we look forward to hearing from you.

Please note that should this vacancy attract sufficient interest it may be necessary to close the vacancy at an earlier date. We recommend applying early to avoid disappointment.

Main duties of the job

To work as part of the Patient Services Team in providing an efficient and caring front-line service to patients and other callers to the practice. Also, to give appropriate support to the clinical team to enable them to see patients effectively in their surgeries, and to the whole practice team so that the Practice purpose can be furthered by everyone.

Please refer to the uploaded Job Description for further details

About us

The Practice serves approximately 31,000 patients from our 4 surgeries in Earley, Lower Earley, Winnersh and Wilderness Road.

Due to our size, we value communication and teamwork. We operate a strongly relational team structure and endeavour to listen well, encourage ownership and involvement and enable staff to grow in their individual development. We, therefore, spend a lot of time investing in team meetings and communication across the organisation. We are a member of Berkshire West Clinical Commissioning Group.

We recently won the HSJ (Health Services Journal) Digital Award for our innovative work we've done to refine our triage processes and model of care.