IT Administrator/Administrator Assistant

Job summary

An exciting opportunity has arisen for an IT Administrator/Administrator Assistant to join our dynamic and forward-thinking team at Brookside Group Practice.

Admin

The IT Administrator/Administrator Assistant will be part of the Administration team processing various reports and FP34s, handling confidential information, assisting the Admin Manager with audits and working on CSMS for cytology.

IT

The IT Administrator/Administrator Assistant is responsible for the day to day running and maintenance of the BGP Information Technology (IT) system. This includes all computer hardware, software, peripherals, cabling infrastructure, phones and other communication devices and systems.

The IT Administrator/Administrator Assistant will communicate appropriate technical issues to other BGP employees (Clinicians, staff & managers) as well as external parties such as contractors.

Benefits include:

5 weeks annual leave

Practice wide training events at least 4 times per year

Practice wide social events twice a year and various other health and wellbeing events including sports and activities

NHS pension, Cycle to work scheme, Private health care plan, NHS employee discount and free onsite parking

If you think this role is for you and can work 28 hours over a 5 day week, we look forward to hearing from you.

Please note that should this vacancy attract sufficient interest it may be necessary to close the vacancy at an earlier date. We recommend applying early to avoid disappointment.

Main duties of the job

In this role, you will take on administrative tasks. You will be expected to use your initiative to make decisions and deal with patients and staff.

The post holder will need to diagnose faults speedily, solving in house if possible, communicate technical complex issues to non-technical employees, help with daily, weekly and monthly Admin tasks and utilise key skills such as excellent communication skills and time management.

This role requires a person who is innovative, flexible, committed and who can work independently and resourcefully as part of the team, to ensure tasks are completed accurately within a timely manner.

Always maintain confidentiality (regarding both patients and staff)

Special Working Conditions

The post-holder is required to hold a full UK driving license and have daily use of a car as the post-holder will need to travel between practice sites (where applicable), and to attend meetings etc. hosted by other agencies.

About us

The Practice serves approximately 31,000 patients from our 4 surgeries in Earley, Lower Earley, Winnersh and Wilderness Road.

Due to our size, we value communication and teamwork. We operate a strongly relational team structure and endeavour to listen well, encourage ownership and involvement and enable staff to grow in their individual development. We, therefore, spend a lot of time investing in team meetings and communication across the organisation. We are a member of Berkshire West Clinical Commissioning Group.

We recently won the HSJ (Health Services Journal) Digital Award for our innovative work we've done to refine our triage processes and model of care.

Other key aspects of the Practice include:

Use of Anima to aid triage/consultation

Strong IT and systems including Emis Web, Accu-Rx, DXS, Docman

Longstanding Training Practice with GP registrars, Physician associate trainees and others

Opportunities for clinical leadership and development

Specialist gynaecological, dermatology and physio services on site

Our own Primary Care Network, serving 31,000 patients

High Achieving QOF and highly successful PCN