GP Receptionist (Patient Services Team Member)

Job summary

Are you looking for a change in employment? Would you like to do a job that makes a difference?

How about joining our friendly, hardworking Patient Services Team?

All you need for this varied, exciting role is:

Compassion - our role is to serve the patients

Empathy - we need to be able to listen

Flexibility - it's not a 'clock on clock off' role

Willing to work within a team as well as being able to manage your own work

Patient Services cover 4 practice sites under Brookside Group Practice along with a busy call centre, so the work and shifts are varied. Full, thorough training is given so no experience is needed, just a 'can do' attitude and a willingness to learn.

Please note, this role is for a minimum of 25 hours per week, over 4-5 days, Monday to Friday and is not available for remote working.

Benefits include:

5 weeks annual leave

Practice wide training events at least 4 times per year

Practice wide social events twice a year and various other health wellbeing events including sports and activities

NHS pension, cycle to work scheme, private health care plan, NHS employee discount and free onsite parking

Please note that should this vacancy attract sufficient interest it may be necessary to close the vacancy at an earlier date. We therefore suggest that you apply at an early stage to avoid disappointment. Previous applicants need not apply.

Main duties of the job

To work as part of the Patient Services Team in providing an efficient and caring front-line service to patients and other callers to the practice. Also, to give appropriate support to the clinical team to enable them to see patients effectively in their surgeries, and to the whole practice team so that the Practice purpose can be furthered by everyone.

Please refer to the uploaded Job Description for further details

About us

Brookside Group Practice is an innovative, forward thinking, large, 4 site practice working together as Earley + Primary Care Network, which manages approximately 31,000 patients. Our team of around 130 people includes many allied health professionals, working alongside our doctors are physician associates, nurses, healthcare assistants, pharmacists, paramedics, health & wellbeing advisors, MSK practitioners, as well as administration staff.

Due to our size, we value communication and teamwork. We operate a strongly relational team structure and endeavour to listen well, encourage ownership and involvement, and enable staff to grow in their individual development. We, therefore, invest a lot of time in team meetings and communication across the organisation.