Job summary
An exciting opportunity has
arisen for a highly motivated individual to lead our progressive Health and
Wellbeing Team. Comprising 2 Health and Wellbeing Advisors and 1 MIND Wellbeing worker, this team has previously been shortlisted for the
prestigious General Practice Awards.
The role of the HWA Team leader is to lead the Health & Wellbeing team for the Brookside Group Practice/Earley+ PCN and to grow and develop the health and wellbeing offering of services to our patients. Providing non-medical support and help to patients who need to get their lives back on track. The Team Leader will also look at ways to develop the service both internally and externally with 3rd parties, voluntary sector and the community. The Team Leader will be responsible for having an overview of the teams work week by week, plus ensure the case loads are appropriately allocated depending on availability and specialisms including associated team members such as MIND Wellbeing worker, Care Co-ordinator(s) and Mental Health Practitioner.
Main duties of the job
To be the main point of contact for the team
To lead team discussion and decision making
To monitor and help the team to develop
their skills through training
To keep open channels of communication between
team members and across the practice
To represent the team in meetings, internally, externally
and with patients
To
monitor and manage staffing (incl. annual leave requests, RTW forms) and
patient demand levels
To
monitor the teams timetables and daily tasks so all staff grow and develop in
their role, plus ensure tasks are prioritised appropriately
To be part of the Practice induction process when relevant
To write or oversee any protocols, plus
review them regularly (annually)
To assist in the team appraisal processes
About us
The Practice serves approximately 31,000 patients from our 4 surgeries in Earley, Lower Earley, Winnersh and Wilderness Road.
Due to our size, we value communication and teamwork. We operate a strongly relational team structure and endeavour to listen well, encourage ownership and involvement and enable staff to grow in their individual development. We, therefore, spend a lot of time investing in team meetings and communication across the organisation. We are a member of Berkshire West Clinical Commissioning Group.
We have won the HSJ (Health Services Journal) Digital Award for our innovative work we've done to refine our triage processes and model of care.
Other key aspects of the Practice include:
Use of Anima to aid triage/consultation
Strong IT and systems including Emis Web, Accu-Rx, DXS, ANIMA Documents
Longstanding Training Practice with GP Registrars, Physician Assistants trainees and others
Opportunities for clinical leadership and development
Specialist gynaecological, dermatology and physio services on site
Our own Primary Care Network, serving 31,000 patients
High Achieving QOF and highly successful PCN
Job description
Job responsibilities
· Conduct an initial assessment of each patient’s circumstances, issues and interest and extent of their non-medical needs
· To organise own caseload and time effectively and monitor that of the team as a whole
· Encourage and support individuals to:
Ø Identify areas of voluntary and community support and activities which may help and be of interest to them.
Ø Take the first steps to accessing them
Ø Take responsibility for their mental health and general wellbeing
· Establish appropriate referral mechanisms with statutory partners and to the voluntary and community sector where necessary
· Work with health & social care professionals on a day to day basis, to stimulate referrals and provide accurate and timely feedback on support offered to patients
· Develop and maintain positive and effective working relationships with voluntary and community providers and referral partners across the area, liaising with them to get the best outcomes for the patient and promote good practice
· Promote a culture based on the principle of focussing on ‘what matters to the person’, ensuring dignity, choice, respect, independence and rights are upheld at all times
· Identify barriers or issues preventing greater engagement and/or uptake and participate in developing solutions by addressing:
Ø Individuals
Ø Referral partners
Ø Voluntary and community providers
· Liaise with funders and partners on a regular basis and attend meetings as requested.
· Contribute to the ongoing compilation and updating of local directories, helping to maintain information of local groups and services, understanding and being aware of their capacity
· Assist in the development of monitoring and evaluation processes and procedures as requested, implementing and reporting on them as required
· Identify opportunities for networking and joining up services where appropriate
· Identify and be responsible for writing up case studies and success stories
Job description
Job responsibilities
· Conduct an initial assessment of each patient’s circumstances, issues and interest and extent of their non-medical needs
· To organise own caseload and time effectively and monitor that of the team as a whole
· Encourage and support individuals to:
Ø Identify areas of voluntary and community support and activities which may help and be of interest to them.
Ø Take the first steps to accessing them
Ø Take responsibility for their mental health and general wellbeing
· Establish appropriate referral mechanisms with statutory partners and to the voluntary and community sector where necessary
· Work with health & social care professionals on a day to day basis, to stimulate referrals and provide accurate and timely feedback on support offered to patients
· Develop and maintain positive and effective working relationships with voluntary and community providers and referral partners across the area, liaising with them to get the best outcomes for the patient and promote good practice
· Promote a culture based on the principle of focussing on ‘what matters to the person’, ensuring dignity, choice, respect, independence and rights are upheld at all times
· Identify barriers or issues preventing greater engagement and/or uptake and participate in developing solutions by addressing:
Ø Individuals
Ø Referral partners
Ø Voluntary and community providers
· Liaise with funders and partners on a regular basis and attend meetings as requested.
· Contribute to the ongoing compilation and updating of local directories, helping to maintain information of local groups and services, understanding and being aware of their capacity
· Assist in the development of monitoring and evaluation processes and procedures as requested, implementing and reporting on them as required
· Identify opportunities for networking and joining up services where appropriate
· Identify and be responsible for writing up case studies and success stories
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- Health Coaching Level 3 qualification
Desirable
- Social Prescribing qualification (DNA Insight Social Prescriber Plus, or similar)
Personal Qualities
Essential
- Excellent interpersonal skills
- Motivated & proactive
- Ability to use initiative & judgement
- Forward thinker with a solution focused approach
- Ability to work under pressure
- Ability to drive & deliver change effectively
- Ability to motivate teams, enhance morale & maintain a positive working environment
- Willingness to adapt to change within the evolving Health and Wellbeing Advisor Role to suit the needs of the cohort of patients at the practice.
- Approachable and good listener
- Can do and problem-solving attitude
Skills
Essential
- Excellent communication skills
- Excellent presentation skills
- Leadership skills
- Excellent IT and reporting skills including the use of Word, Excel and PowerPoint
- Ability to organise own time, manage workload and meet deadlines, working flexibly when required
- Effective time management
- Ability to work with people with health and social needs
- Understanding of the voluntary and community sector
- Ability to quickly build trust and a positive dialogue with individuals who face challenges about their health and wellbeing or other issues, in order to assess their needs
- Ability, monitoring information and reports
- Ability to work independently, with minimal supervision, including initiating actions, implementing decisions, monitoring and reporting
- Ability to work as part of a team and on own initiative within organisational policies and procedures
- Sound knowledge, understanding and commitment to equal opportunities and diversity.
- Clear understanding of data protection requirements and participant confidentiality
- Confidence and ability to work with a broad range of groups and individuals, forming and maintaining positive and productive working relationships with a range of people from different professional and personal backgrounds
- Sensitivity and commitment to working with people and motivating them to take control of their life and access activities, support and advice which is available
- Ability to quickly build trust and a positive dialogue with individuals who face challenges about their health and wellbeing or other issues, in order to assess their needs
- Commitment to a flexible approach and a focus on what matters to an individual
- Understanding of the issues affecting the local area
Desirable
Experience
Essential
- Previously worked in or with the health, voluntary or community sector
- Working with vulnerable people
- Knowledge and experience of issues such as social isolation, mental health, poor physical activity, employment, debt, diet and access to services in the local area
- Evidence of knowledge of types of support available and ability to maintain accurate knowledge of voluntary and community services and other sources of support and advice
Desirable
- Working in partnership with health and social care professionals and/or community services
- Line management experience
- Experience of conducting staff appraisals and developing staff team
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- Health Coaching Level 3 qualification
Desirable
- Social Prescribing qualification (DNA Insight Social Prescriber Plus, or similar)
Personal Qualities
Essential
- Excellent interpersonal skills
- Motivated & proactive
- Ability to use initiative & judgement
- Forward thinker with a solution focused approach
- Ability to work under pressure
- Ability to drive & deliver change effectively
- Ability to motivate teams, enhance morale & maintain a positive working environment
- Willingness to adapt to change within the evolving Health and Wellbeing Advisor Role to suit the needs of the cohort of patients at the practice.
- Approachable and good listener
- Can do and problem-solving attitude
Skills
Essential
- Excellent communication skills
- Excellent presentation skills
- Leadership skills
- Excellent IT and reporting skills including the use of Word, Excel and PowerPoint
- Ability to organise own time, manage workload and meet deadlines, working flexibly when required
- Effective time management
- Ability to work with people with health and social needs
- Understanding of the voluntary and community sector
- Ability to quickly build trust and a positive dialogue with individuals who face challenges about their health and wellbeing or other issues, in order to assess their needs
- Ability, monitoring information and reports
- Ability to work independently, with minimal supervision, including initiating actions, implementing decisions, monitoring and reporting
- Ability to work as part of a team and on own initiative within organisational policies and procedures
- Sound knowledge, understanding and commitment to equal opportunities and diversity.
- Clear understanding of data protection requirements and participant confidentiality
- Confidence and ability to work with a broad range of groups and individuals, forming and maintaining positive and productive working relationships with a range of people from different professional and personal backgrounds
- Sensitivity and commitment to working with people and motivating them to take control of their life and access activities, support and advice which is available
- Ability to quickly build trust and a positive dialogue with individuals who face challenges about their health and wellbeing or other issues, in order to assess their needs
- Commitment to a flexible approach and a focus on what matters to an individual
- Understanding of the issues affecting the local area
Desirable
Experience
Essential
- Previously worked in or with the health, voluntary or community sector
- Working with vulnerable people
- Knowledge and experience of issues such as social isolation, mental health, poor physical activity, employment, debt, diet and access to services in the local area
- Evidence of knowledge of types of support available and ability to maintain accurate knowledge of voluntary and community services and other sources of support and advice
Desirable
- Working in partnership with health and social care professionals and/or community services
- Line management experience
- Experience of conducting staff appraisals and developing staff team
