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Regal Chambers Surgery

Receptionist

The closing date is 22 August 2025

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Job summary

Regal Chambers Surgery is seeking an experienced GP receptionist with excellent communication and customer service skills to join our friendly team. The successful applicant will help deliver admin and reception services in order to support high standards of patient care.

The successful candidate will have the ability to understand the differing needs of others and be able to prioritise these within their own workload; have good attention to detail and be able to keep up to speed within an evolving and busy environment; enjoy working as part of a team whilst having the confidence to work independently.

Reliable attendance and timekeeping are essential and some flexibility to cover different shifts when the need arises would be desirable.

Main duties of the job

  • Arrange appointments (face to face, via telephone and online consults)
  • Answer incoming calls from patients, clinicians in hospital/community/ambulance etc
  • Registration of new patients
  • Process repeat prescriptions/deal with prescription queries
  • Actioning tasks from doctors and wider team

About us

Located in the charming old market town of Hitchin, Hertfordshire, Regal Chambers Surgery is a thriving practice dedicated to providing exceptional healthcare to approximately 12,500 patients from Hitchin and the surrounding villages. Our practice is owned by 8 GP Partners and supported by a diverse team of clinicians, including Salaried GPs, Nurse Practitioners, Practice Nurses, Healthcare Assistants, Clinical Pharmacists, and a dedicated administrative staff.

Why Choose Regal Chambers Surgery?

  • Dynamic Environment:Be part of a large, bustling practice where every day brings new opportunities to make a difference in patient care.
  • Educational Excellence:As a teaching and training practice, we are committed to the development of future healthcare professionals, training qualified doctors who wish to specialise in general practice and teaching undergraduate medical students from Cambridge University.
  • Community Impact:Play a vital role in a practice that is deeply integrated into the local community, providing essential healthcare services to a diverse patient population.
  • Professional Growth:Benefit from a supportive environment that encourages continuous learning

Details

Date posted

12 August 2025

Pay scheme

Other

Salary

£12.21 an hour Will increase after successful probation period

Contract

Permanent

Working pattern

Part-time

Reference number

A0479-25-0001

Job locations

50 Bancroft

Hitchin

Hertfordshire

SG5 1LL


Job description

Job responsibilities

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.

Job description

Job responsibilities

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.

Person Specification

Qualifications

Essential

  • Educated to GCSE Level or equivalent.

Desirable

  • AMSPAR Receptionist Qualification.
  • NVQ Level 2 in Health and Social Care

Experience

Essential

  • Experience of working with the general public.

Desirable

  • Experience of administrative duties.
  • Experience of working in a healthcare setting.
Person Specification

Qualifications

Essential

  • Educated to GCSE Level or equivalent.

Desirable

  • AMSPAR Receptionist Qualification.
  • NVQ Level 2 in Health and Social Care

Experience

Essential

  • Experience of working with the general public.

Desirable

  • Experience of administrative duties.
  • Experience of working in a healthcare setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Regal Chambers Surgery

Address

50 Bancroft

Hitchin

Hertfordshire

SG5 1LL


Employer's website

https://www.regalchambers.co.uk/ (Opens in a new tab)

Employer details

Employer name

Regal Chambers Surgery

Address

50 Bancroft

Hitchin

Hertfordshire

SG5 1LL


Employer's website

https://www.regalchambers.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Business Manager

Hayley Marshall

hayley.marshall12@nhs.net

01462453232

Details

Date posted

12 August 2025

Pay scheme

Other

Salary

£12.21 an hour Will increase after successful probation period

Contract

Permanent

Working pattern

Part-time

Reference number

A0479-25-0001

Job locations

50 Bancroft

Hitchin

Hertfordshire

SG5 1LL


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