Reception Team Leader

Job summary

Are you a natural leader with a passion for delivering excellent patient care? Our busy GP practice is looking for a Reception Team Lead to oversee and inspire our reception team. Youll be the first point of contact for our patients, managing appointments, guiding the team, and ensuring the smooth running of daily operations. Were looking for someone organised, approachable, and proactive, who thrives in a fast-paced environment and takes pride in creating a friendly, efficient, and professional practice experience.

Main duties of the job

We are seeking a proactive and organised Reception Team Lead to supervise and guide our reception team, ensuring all duties are carried out efficiently and to the required standard, supporting the objectives of the practice.

The post holder will act as a main point of contact for patients, coordinating with the flow of information, messages and enquiries for the clinical team. You will liaise with multi-disciplinary team members and external agencies, including secondary care and community service providers.

The successful candidate will have supervisory experience, strong IT skills, and the ability to work on their own initiative.

About us

The GP Suite is a GP Practice based in Jarrow with a patient population of approximately 4600 patients. Our team consists of three GP Partners, two Advanced Clinical Practitioners, two Practice Nurses and one Nurse Associate. Our clinicians are closely supported by an excellent Administrative/Reception and management team. We strive to deliver the highest standard of patient care and maintain good working relationships with external services.