Job summary
We are recruiting a part-time Medical Receptionist to join our busy reception team to provide a friendly, efficient and helpful service to the practice population.
Are you an experienced Medical Receptionist looking for a new challenge?
Have you previously worked for an NHS organisation?
Are you completely new to General Practice but have transferable skills and would like the chance to train in this very hectic but rewarding role?
Yes? we would love to hear from you.
Main duties of the job
See Job Description attached for full role description.
The Medical Receptionist plays a key role as a member of team in providing efficient, helpful and sympathetic care to the practice patients and developing skills in equating practice protocol with patient demands. Through sensible use of initiative, flexible approach and working to consistent high standards of accuracy, he/she will provide valuable help and support to the partners and all colleagues in the team. You will be expected to manage, plan and prioritise tasks efficiently and effectively to achieve and maintain a high standard of patient care.
About us
The GP Suite is a small GP Practice based in Jarrow with a patient population of approximately 4550 patients. Our team consists of three GP Partners, two Advanced Clinical Practitioners, three Practice Nurses and one nurse associate. Our clinicians are closely supported by an excellent Administration/Reception and management team. We strive to deliver the highest standard of patient care and maintain good working relationships with external services.
Job description
Job responsibilities
Appointment Scheduling- manage and coordinate patient appointments using the practice's clinical system; EMIS Web
Phone Management- handing incoming calls, addressing patient queries, providing information and directing call appropriately
Administrative Duties- perform various administrative tasks, including updating patient records, processing paperwork and prescription requests
Communication- serve as a liaison between patients, healthcare providers, and clinical staff, ensuring clear and effective communication
Problem Solving- address and resolve patient concerns and issues promptly and courteously
Job description
Job responsibilities
Appointment Scheduling- manage and coordinate patient appointments using the practice's clinical system; EMIS Web
Phone Management- handing incoming calls, addressing patient queries, providing information and directing call appropriately
Administrative Duties- perform various administrative tasks, including updating patient records, processing paperwork and prescription requests
Communication- serve as a liaison between patients, healthcare providers, and clinical staff, ensuring clear and effective communication
Problem Solving- address and resolve patient concerns and issues promptly and courteously
Person Specification
Experience
Essential
- Experience of working in Primary Care/NHS. IT Literate. Understand and demonstrate excellent Customer Service. Understand the role and function of administration within a GP surgery.
Desirable
- Previously worked in a GP surgery and familiarity with reception and administrative duties. Previously used EMIS Web.
Personal Qualities
Essential
- Approachable with a can do attitude. Good communicator. Ability to integrate into a well-established team. Adapt to flexible working pattern. Ability to multi-task and prioritise workload.
Desirable
- Experience of working in a busy and challenging environment.
Person Specification
Experience
Essential
- Experience of working in Primary Care/NHS. IT Literate. Understand and demonstrate excellent Customer Service. Understand the role and function of administration within a GP surgery.
Desirable
- Previously worked in a GP surgery and familiarity with reception and administrative duties. Previously used EMIS Web.
Personal Qualities
Essential
- Approachable with a can do attitude. Good communicator. Ability to integrate into a well-established team. Adapt to flexible working pattern. Ability to multi-task and prioritise workload.
Desirable
- Experience of working in a busy and challenging environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.