Job summary
The post holder working within the PCN will provide capabilities within care, administration, clinical, communications and health records management.
They will work collaboratively with the healthcare team to meet the needs of the patients, supporting the delivery of local policy and procedures.
Training will be provided for the right applicant to help acquire the skills for the job. Educational and clinical supervision will be provided by the primary care team.
If you are excited about providing support and care as part of a multidisciplinary team and keen to develop your skills in a structured and supportive environment please do apply for this unique new role
Main duties of the job
Signposting some received correspondence to others, e.g., clinical pharmacist, practice nurse
Extracting all the required information from clinical letters, applying medical codes as required and adding these to patient notes
Support practice patients by arranging appointments, onward referrals, clinical tests and follow up appointments.
Conducting urinalysis, taking blood pressure
Performing ECGs
Performing phlebotomy
Explaining treatment procedures to patients
Supporting the practice with long term conditions monitoring
Supporting the team with wound care and immunisations
Attending a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Contributing to public health campaigns (e.g., flu clinics) through advice or direct care
Maintaining a clean, tidy and effective working area at all times
About us
At our Marston Moretaine site we have undergone a fantastic refurbishment to the Practice. We have increased our clinical room capacity and Administration offices which has enabled us to become a GP Training Practice and to broaden the services that we offer.
Job description
Job responsibilities
Signposting some received correspondence to others, e.g., clinical pharmacist, practice nurse
Extracting all the required information from clinical letters, applying medical codes as required and adding these to patient notes
Support practice patients by arranging appointments, onward referrals, clinical tests and follow up appointments.
Conducting urinalysis, taking blood pressure, heigh and weight
Performing ECGs
Performing phlebotomy
NHS health checks
Support with QoF
Chaperoning duties
Removal of sutures
Explaining treatment procedures to patients
Supporting the practice with long term conditions monitoring
Supporting the team with wound care and immunisations
Attending a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Contributing to public health campaigns (e.g., flu clinics) through advice or direct care
Maintaining a clean, tidy and effective working area at all times
Adhering to all relevant policies including infection control and cold chain
- Applying correctly spill control and decontamination policies
- Attending regular health and safety training
- Contributing to keeping the working area and patient areas tidy and free from hazards
- Ensuring sufficient supplies of all cleansing and infection control materials
- Handling specimens and clinical waste / sharps in accordance with practice policy
- Identifying and reporting hazards / risks and contributing to control measures
- Minimising risk to self and others in the workplace
- Using protective equipment and clothing provided and in accordance with the practices policy
Job description
Job responsibilities
Signposting some received correspondence to others, e.g., clinical pharmacist, practice nurse
Extracting all the required information from clinical letters, applying medical codes as required and adding these to patient notes
Support practice patients by arranging appointments, onward referrals, clinical tests and follow up appointments.
Conducting urinalysis, taking blood pressure, heigh and weight
Performing ECGs
Performing phlebotomy
NHS health checks
Support with QoF
Chaperoning duties
Removal of sutures
Explaining treatment procedures to patients
Supporting the practice with long term conditions monitoring
Supporting the team with wound care and immunisations
Attending a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Contributing to public health campaigns (e.g., flu clinics) through advice or direct care
Maintaining a clean, tidy and effective working area at all times
Adhering to all relevant policies including infection control and cold chain
- Applying correctly spill control and decontamination policies
- Attending regular health and safety training
- Contributing to keeping the working area and patient areas tidy and free from hazards
- Ensuring sufficient supplies of all cleansing and infection control materials
- Handling specimens and clinical waste / sharps in accordance with practice policy
- Identifying and reporting hazards / risks and contributing to control measures
- Minimising risk to self and others in the workplace
- Using protective equipment and clothing provided and in accordance with the practices policy
Person Specification
Qualifications
Essential
- Driving Licence - to travel to multiple Surgeries.
- Education - Essential
- Intellectually robust with a good standard of education with Maths and English GCSE
- Good general knowledge of IT software apps such as outlook, word and excel.
- Skills - Essential
- Ability to demonstrate a methodical, organised and flexible approach to work.
- Effective listening, verbal and written communication skills.
- Excellent interpersonal and customer service skills, with the ability to communicate effectively with a diverse range of people, establishing and maintaining effective working relationships.
- Ability to maintain a high level of confidentiality and discretion at all times.
- Caring and empathetic approach to handling patient issues & complaints.
- Flexible and reliable
- A mature and professional manner.
- Commitment to providing a high quality of service.
- Ability to learn quickly about the business and a willingness to learn.
- Work effectively as a team player.
- Ability to remain calm under pressure.
Desirable
- Experience - Desirable
- HCA and Phlebotomy trained
- Administration experience
- Experience of working in a primary care or healthcare setting
- Experience of computer system apps such as Word
- Experience of general practice systems such as SystmOne
- Experience of working in medical setting.
Person Specification
Qualifications
Essential
- Driving Licence - to travel to multiple Surgeries.
- Education - Essential
- Intellectually robust with a good standard of education with Maths and English GCSE
- Good general knowledge of IT software apps such as outlook, word and excel.
- Skills - Essential
- Ability to demonstrate a methodical, organised and flexible approach to work.
- Effective listening, verbal and written communication skills.
- Excellent interpersonal and customer service skills, with the ability to communicate effectively with a diverse range of people, establishing and maintaining effective working relationships.
- Ability to maintain a high level of confidentiality and discretion at all times.
- Caring and empathetic approach to handling patient issues & complaints.
- Flexible and reliable
- A mature and professional manner.
- Commitment to providing a high quality of service.
- Ability to learn quickly about the business and a willingness to learn.
- Work effectively as a team player.
- Ability to remain calm under pressure.
Desirable
- Experience - Desirable
- HCA and Phlebotomy trained
- Administration experience
- Experience of working in a primary care or healthcare setting
- Experience of computer system apps such as Word
- Experience of general practice systems such as SystmOne
- Experience of working in medical setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
