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Newbridge Surgery

Reception Bank Cover

The closing date is 27 February 2026

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Job summary

We are looking for an experience GP Receptionist to compliment our existing Reception Team to work as a Bank team member to assist with cover for substantive postholder absences. You will need to be patient focused and have had gained experience of working in a GP environment. The ability to work flexibly to cover from 8:00 am shifts and also work up to 6:30 pm shift is essential and also work on Saturdays as and when required on a rota basis.

Main duties of the job

The main duties for the postholder are:

Previous experience gained working as GP Receptionist or in a healthcare role.

Greeting patients, both in person and over the telephone.

Booking appointments for patients for the practice and across the Primary Care Network (PCN).

Well organised and ability to deal with multiple tasks and queries.

Confident in the use of the Computer system and clinical system (EMIS)

Office administration

About us

Newbridge Surgery is a small, friendly but busy GP Surgery located in Tettenhall. We are situated on the main access road and have easy access to a bus network. We offer free car parking for staff.

General practice is a fast paced environment and we are looking for someone who enjoys the challenges that a GP environment can bring. We need someone able to work ad-hoc for cover on reception on a shift basis.

Details

Date posted

04 February 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Bank

Working pattern

Part-time

Reference number

A0471-26-0000

Job locations

255 Tettenhall Road

Wolverhampton

WV6 0DE


Job description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Care Navigate patients to the most appropriate clinician/resource.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Job description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Care Navigate patients to the most appropriate clinician/resource.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Person Specification

Experience

Essential

  • Experience of working in primary care / GP receptionist or healthcare role is essential
  • Patient focused
  • Flexible approach to meet service needs
  • Excellent communication and interpersonal skills
  • Computer literate and ability to use GP clinical system (EMIS)

Desirable

  • Demonstrable experience gained working in similar GP administrative role

Qualifications

Essential

  • GCSE Grade A to C or equivalent in English and Maths

Desirable

  • NVQ in Customer Services or Health Care

Personal Attributes

Essential

  • Able to cover adhoc shifts as and when required and sometimes at short notice
  • Attention to detail and to work accurately and a quick pace.
Person Specification

Experience

Essential

  • Experience of working in primary care / GP receptionist or healthcare role is essential
  • Patient focused
  • Flexible approach to meet service needs
  • Excellent communication and interpersonal skills
  • Computer literate and ability to use GP clinical system (EMIS)

Desirable

  • Demonstrable experience gained working in similar GP administrative role

Qualifications

Essential

  • GCSE Grade A to C or equivalent in English and Maths

Desirable

  • NVQ in Customer Services or Health Care

Personal Attributes

Essential

  • Able to cover adhoc shifts as and when required and sometimes at short notice
  • Attention to detail and to work accurately and a quick pace.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Newbridge Surgery

Address

255 Tettenhall Road

Wolverhampton

WV6 0DE


Employer's website

https://www.newbridgesurgerywolverhampton.nhs.uk (Opens in a new tab)

Employer details

Employer name

Newbridge Surgery

Address

255 Tettenhall Road

Wolverhampton

WV6 0DE


Employer's website

https://www.newbridgesurgerywolverhampton.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Victoria Roddie

victoria.roddie@nhs.net

01902751420

Details

Date posted

04 February 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Bank

Working pattern

Part-time

Reference number

A0471-26-0000

Job locations

255 Tettenhall Road

Wolverhampton

WV6 0DE


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