Job summary
Approx 10 hours per week plus Saturdays on a rota basis
We currently have a temporary receptionist vacancy;
this is a busy and varied role, dealing with patients both face to face and on
the telephone. Duties will also include
general practice administration. You
will need to ensure that you are organised and be patient focused. Ideally, you will have previously gained
experience in Care Navigation within a General Practice environment.
Previous experience in General Practice is
desirable although training will be provided. You must have excellent communication skills; the
ability to cope with change, be adaptable, accurate and ability to work alone
or as part of a team are essential. You must also be IT literate and experience
of EMIS web is also desirable. This post is subject to a Disclosure Barring
Service check.
Main duties of the job
The successful candidate will be required to provide excellent customer service skills and provide administration support to the Practice.You must be flexible and able to work additional hours as and when required to cover annual leave and other periods of absence to ensure the efficient and smooth running of the Practice.
Previous experience in General Practice is desirable although training will be provided.You must have excellent communication skills; the ability to cope with change, be adaptable, accurate and ability to work alone or as part of a team are essential. You must also be IT literate and experience of EMIS web is also desirable. This post is subject to a Disclosure Barring Service check.
About us
GP practice with approximately 5800 registered patients.
Reputation as a GP Practice is good.
Small friendly team.
Job description
Job responsibilities
Receive, assist and direct patients in
accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way. Care
Navigate patients to the most appropriate clinician/resource.
Provide general assistance to the Practice
team and project a positive and friendly image to patients and other visitors,
either in person or via the telephone.
Undertake a variety of administrative duties
to assist in the smooth running of the Practice including the provision of clerical
support to clinical staff and other members of the Practice team.
Facilitate effective communication between patients,
members the primary health care team, secondary care and other associated
healthcare agencies.
Job description
Job responsibilities
Receive, assist and direct patients in
accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way. Care
Navigate patients to the most appropriate clinician/resource.
Provide general assistance to the Practice
team and project a positive and friendly image to patients and other visitors,
either in person or via the telephone.
Undertake a variety of administrative duties
to assist in the smooth running of the Practice including the provision of clerical
support to clinical staff and other members of the Practice team.
Facilitate effective communication between patients,
members the primary health care team, secondary care and other associated
healthcare agencies.
Person Specification
Other
Essential
- To be flexible and adaptable to a changing and busy working environment.
- Be able to care navigate patients to other services if required.
- Ensure all information is recorded and filed accurately on clinical system.
- Ability to work in a changing environment.
- Ability to prioritise workload to meet demands of the service
Experience
Essential
- Previous experience of working in a General Practice or similar environment and experience of Care Navigation.
- Ability to work within a team environment and to assist with project work as and when required
- Ability to work as and when required in accordance with reception rota including Saturday and if applicable Bank Holidays
Desirable
- Demonstrable experience of working in a Busy front facing General Practice Receptionist environment and Care Navigate effectively
Qualifications
Essential
- GCSE grade A to C in English and Maths or equivalent.
Desirable
- NVQ 1 to 2 in Customer Care.
- NVQ 1 to 2 in Administration.
Communication
Essential
- Excellent telephony and front face and communication skills
- Good written and verbal skills.
- Active listening skills
Desirable
- Ability to speak /interpret in different languages to assist patients
Person Specification
Other
Essential
- To be flexible and adaptable to a changing and busy working environment.
- Be able to care navigate patients to other services if required.
- Ensure all information is recorded and filed accurately on clinical system.
- Ability to work in a changing environment.
- Ability to prioritise workload to meet demands of the service
Experience
Essential
- Previous experience of working in a General Practice or similar environment and experience of Care Navigation.
- Ability to work within a team environment and to assist with project work as and when required
- Ability to work as and when required in accordance with reception rota including Saturday and if applicable Bank Holidays
Desirable
- Demonstrable experience of working in a Busy front facing General Practice Receptionist environment and Care Navigate effectively
Qualifications
Essential
- GCSE grade A to C in English and Maths or equivalent.
Desirable
- NVQ 1 to 2 in Customer Care.
- NVQ 1 to 2 in Administration.
Communication
Essential
- Excellent telephony and front face and communication skills
- Good written and verbal skills.
- Active listening skills
Desirable
- Ability to speak /interpret in different languages to assist patients
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.