Receptionist

Job description

Job responsibilities

JOB DESCRIPTION

JOB TITLE: Receptionist

REPORTS TO: Operations Manager

HOURS: 19.5hrs per week, plus overtime when available

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

Patient services:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
• Communicate clinical results to patients in line with the GP comments
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required.
• Patient notes and correspondence:
• Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to
• Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.

• Premises:
• Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
• When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated
• Ensure that all new patients are registered onto the computer system promptly and accurately

Undertake any other additional duties appropriate.

For full job description please see attached later in application.

Person Specification

Qualifications

Essential

• Qualifications
• 5 GCSEs or equivalent
• Good IT skills
• - windows, word processing, printing etc
• Skills
• Teamwork - reliable and conscientious
• Communication skills listening and understanding
• Confident and assertive
• Non judgemental and empathetic patient, kind and caring
• Organisational skills - multi tasking and prioritisation
• Keeping calm in stressful situations
• Using judgement
• Flexible and adaptable to change

Experience

Essential

• Essential
• Contact with the general public in the workplace
• Following policies, protocols and procedures
• Maintaining quality - high standards and attention to detail
• Maintaining confidentiality

Desirable

• Desirable
• Working in the NHS or GP surgery environment
• Working as a receptionist in a busy environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Grange Road Surgery

Address

Grange Road

Bishopsworth

Bristol

BS13 8LD

Employer's website

https://www.grangeroadsurgery.co.uk/ (Opens in a new tab)