Job summary
We are looking for a Medical Receptionist to join our
friendly, hardworking team The position is for 18-20 hours per week, worked
over 3 days between the hours of 08:00-6:30pm, on a set rota. Successful
applicants are expected to be flexible to provide cover for annual leave.
Please email stephanie.wakelam1@nhs.net if you have any questions that are not answered within this advert
Main duties of the job
We are looking for somebody who has a polite telephone
manner, good IT skills and experience in a busy customer care environment. The
ideal candidates will have reception and/or administrational experience as well
as excellent customer service and communication skills and be able to work as
part of a team. Previous experience of working in a GP Practice with EMIS is
desirable but not essential as training will be given.
About us
We are a friendly, organised, well established 4 Partner
Practice, with 5 Salaried GPs, 4 Practice Nurses and 2 Health Care Assistants.
We are located in a modern purpose-built premises, serving the Wallasey area.
We are always striving to improve the care that we offer and build a strong
highly skilled team to deliver this care.
We are also part of the North Coast Alliance Primary Care
Network which has an excellent track record for collaboration, care and
support.
Job description
Job responsibilities
Key Responsibilities:
- Act as the first point of contact for patients, clinicians, and visitors dealing with all face-to-face contacts in an efficient, polite, and courteous manner and responding to all telephone enquiries in a prompt and professional manner
- Deal with patient enquiries in an empathetic and confidential manner, signposting people appropriately and always maintaining a high standard of customer care
- Help with the administration of Patchs and contacting patients to arrange appointments
- Ensure that patients are checked in and out of clinics accurately and in a timely manner
- Book all follow-up appointments
- Be responsible for recording DNAs accurately including contacting patients regarding the reason for not attending
- Ensure that the reception area is always kept clean and tidy.
- Book interpreter services for patients as required
- Advise patients of relevant charges for private services, accept payment and issue receipts for them
- Replenishment of reception area consumables
- Complete all training as required by the practice.
- Demonstrate high levels of customer care
- Answer communication including telephone, email, and face-to-face queries and in timely manner and action as appropriate
- Always maintain patient confidentiality
- Be flexible in approach to work, such as covering other job roles at an appropriate grade or site, including varying working hours to ensure that the service maintains an adequate level of cover during core hours
- Use the IT systems to register patients, make patient appointments, produce letters, ensure that details are correct, check in/out of patient appointments as instructed
- Act in a manner aligned with the Practice Values and consistently demonstrate the behaviours that will ensure the achievement of delivering compassionate care and excellence
The job description is an outline of the key tasks and responsibilities of the Receptionist and is not intended as an exhaustive list. The job may change over time to reflect the changing needs of the Trust and its services as well as the personal development needs of the post-holder. Any variation will be agreed in advance between the post-holder and the Reception Manager as part of the continuing process of management review and development.
Job description
Job responsibilities
Key Responsibilities:
- Act as the first point of contact for patients, clinicians, and visitors dealing with all face-to-face contacts in an efficient, polite, and courteous manner and responding to all telephone enquiries in a prompt and professional manner
- Deal with patient enquiries in an empathetic and confidential manner, signposting people appropriately and always maintaining a high standard of customer care
- Help with the administration of Patchs and contacting patients to arrange appointments
- Ensure that patients are checked in and out of clinics accurately and in a timely manner
- Book all follow-up appointments
- Be responsible for recording DNAs accurately including contacting patients regarding the reason for not attending
- Ensure that the reception area is always kept clean and tidy.
- Book interpreter services for patients as required
- Advise patients of relevant charges for private services, accept payment and issue receipts for them
- Replenishment of reception area consumables
- Complete all training as required by the practice.
- Demonstrate high levels of customer care
- Answer communication including telephone, email, and face-to-face queries and in timely manner and action as appropriate
- Always maintain patient confidentiality
- Be flexible in approach to work, such as covering other job roles at an appropriate grade or site, including varying working hours to ensure that the service maintains an adequate level of cover during core hours
- Use the IT systems to register patients, make patient appointments, produce letters, ensure that details are correct, check in/out of patient appointments as instructed
- Act in a manner aligned with the Practice Values and consistently demonstrate the behaviours that will ensure the achievement of delivering compassionate care and excellence
The job description is an outline of the key tasks and responsibilities of the Receptionist and is not intended as an exhaustive list. The job may change over time to reflect the changing needs of the Trust and its services as well as the personal development needs of the post-holder. Any variation will be agreed in advance between the post-holder and the Reception Manager as part of the continuing process of management review and development.
Person Specification
Experience
Essential
- IT skills
- Good telephone manner
- Organisation skills
- Time management
Desirable
- Experience of working in a GP Practice
- Experience of Docman
- Experience of EMIS
- Experience of Patchs
- Use of Microsoft packages/Outlook
Qualifications
Essential
- GCSE grade A to C in English and Maths
Person Specification
Experience
Essential
- IT skills
- Good telephone manner
- Organisation skills
- Time management
Desirable
- Experience of working in a GP Practice
- Experience of Docman
- Experience of EMIS
- Experience of Patchs
- Use of Microsoft packages/Outlook
Qualifications
Essential
- GCSE grade A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
