Job summary
The PCN Care Co-ordinator will:
Work with colleagues within the GP practice and PCN to identify and manage appointments for cohorts of patients who are vulnerable, higher risk, or that may have long-term conditions for example those with Learning Disabilities, Dementia, Mental Health, Cancer, Child immunizations and other complex needs.
Supporting with Reception and other admin duties across the PCN, including Docman, Scanning supporting with prescriptions and answering the phones to patients and other medical staff.
Working to target non-responders and hard to reach patients to increase screening uptake
Managing the two week rule safety netting procedures, ensuring that patients are seen and followed up in line with expected timeframes.
Main duties of the job
Supporting with Reception and other admin duties across the PCN, including Docman, Scanning supporting with prescriptions and answering the phones to patients and other medical staff., Working to target non-responders and hard to reach patients to increase screening uptake, Managing the two week rule safety netting procedures, ensuring that patients are seen and followed up in line with expected timeframes. Liaising with other health professionals as required, to deliver personalised care. Be the first point of contact for these patients Proactively support, call and recall processes, encouraging and supporting patients to attend, Ensure all co-ordinated activity is documented and coded accurately Raise awareness within the PCN of shared- decision making and decision support tools. Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and patients to be more prepared to have shared decision-making conversations. making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care; Support people to take up training and employment, and to access appropriate benefits where eligible; provide coordination and navigation for people and their careers across health and care services, Hours would be 07:45am-3:45pm/ 11-7pm depending on days worked. Driving would be prefered as public transport is limited in some areas.
About us
COCO PCN is an innovative, dynamic PCN combining 3 local GP Practices covering Addlestone, Chertsey and Ottershaw. We are continually seeking new ways to improve local delivery of healthcare services for our population to enable residents to live the healthiest lives possible.
We are committed to the ongoing development of the entire team, including mandatory and developmental training for all our staff. Team members are encouraged to highlight any training they feel would benefit them in the achievement of their role.
Job description
Job responsibilities
Work with colleagues within the GP practice and PCN to identify and manage appointments for cohorts of patients who are vulnerable, higher risk, or that may have long-term conditions for example those with Learning Disabilities, Dementia, Mental Health, Cancer, Child immunizations and other complex needs.
Working to target non-responders and hard to reach patients to increase screening uptake
Managing the two week rule safety netting procedures, ensuring that patients are seen and followed up in line with expected timeframes.
Liaising with other health professionals as required, to deliver personalised care.
Be the first point of contact for these patients
Proactively support, call and recall processes, encouraging and supporting patients to attend
Ensure all co-ordinated activity is documented and coded accurately
Raise awareness within the PCN of shared- decision making and decision support tools
Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and patients to be more prepared to have shared decision-making conversations
Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care;
Support people to take up training and employment, and to access appropriate benefits where eligible;
provide coordination and navigation for people and their careers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches and other primary care professionals.
Job description
Job responsibilities
Work with colleagues within the GP practice and PCN to identify and manage appointments for cohorts of patients who are vulnerable, higher risk, or that may have long-term conditions for example those with Learning Disabilities, Dementia, Mental Health, Cancer, Child immunizations and other complex needs.
Working to target non-responders and hard to reach patients to increase screening uptake
Managing the two week rule safety netting procedures, ensuring that patients are seen and followed up in line with expected timeframes.
Liaising with other health professionals as required, to deliver personalised care.
Be the first point of contact for these patients
Proactively support, call and recall processes, encouraging and supporting patients to attend
Ensure all co-ordinated activity is documented and coded accurately
Raise awareness within the PCN of shared- decision making and decision support tools
Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and patients to be more prepared to have shared decision-making conversations
Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care;
Support people to take up training and employment, and to access appropriate benefits where eligible;
provide coordination and navigation for people and their careers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches and other primary care professionals.
Person Specification
Qualifications
Essential
- Essential
- GCSE grade A to C in English and Maths
Desirable
- Desirable
- Experience of working in Primary Care.
- Experience of working as a Care Coordinator
Experience
Essential
- Desirable
- Experience of working in Primary Care.
- Experience of working as a Care Coordinator
- Experience of dealing with vulnerable patients
- Experience of dealing Face to Face with the public
Desirable
- Experience of working in Primary Care.
- Experience of working as a Care Coordinator
- Experience of working in a GP practice
Person Specification
Qualifications
Essential
- Essential
- GCSE grade A to C in English and Maths
Desirable
- Desirable
- Experience of working in Primary Care.
- Experience of working as a Care Coordinator
Experience
Essential
- Desirable
- Experience of working in Primary Care.
- Experience of working as a Care Coordinator
- Experience of dealing with vulnerable patients
- Experience of dealing Face to Face with the public
Desirable
- Experience of working in Primary Care.
- Experience of working as a Care Coordinator
- Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
