GP / Medical Centre Receptionist / Admin Clerk

Job summary

An exciting opportunity has arisen for a GP Receptionist & Administrative Assistant/ Clerk to join our friendly, well-established GP surgery (1974) in Toddington.

The patient-facing role is a varied and rewarding workload, ideal for someone who enjoys working with people and contributing to high-quality primary care services.

Hours & Benefits

• Minimum 25 hours per week

• 5 days08:00 am-1:00pm or 1:30pm-6:30 pm (ESSENTIAL)

• Long Shift 08:00am-06:30pm (30 mins paid break)

• Very competitive pay(Negotiable)

• Full training and ongoing support provided

• The surgery will consider candidates seeking full-day working patterns.

  Previous SystmOne experience is desirable; however, a motivated and proactive candidate would be expected to become fully competent within 2 to 3 months, with appropriate training and support.

• Clinical coding and certain routine clerical tasks are supported by a remote specialist team. The primary focus of the role will therefore be on proactive and accurate administrative support, a patient-facing reception function, and active participation in the NHS Digital Access Transformation.

• The emphasis is, high level of proficiency in SystmOne support role, effective and logical management of administrative and clinical resources to support all clinicians in both administrative and patient-care functions.

• Risk Management Workflow Proficiency in - Safe Guarding, Cold Chain, H&S, IPC, IGPR

• IMMEDIATE START

• Bank Position Available (£14.50 P/Hour)

Main duties of the job

Key Duties and Responsibilities

• Answer telephone calls and greet patients face to face, effectively managing both telephone and in-person (footfall) queues in line with practice protocols.

• Book, amend, and cancel appointments using appropriate signposting, both at reception and within the back-office function.

• Process and manage prescription requests

• Monitor surgery email inboxes, responding appropriately and actioning tasks in a timely manner.

• Receive, sort, and distribute incoming post.

• Provide cross-cover for colleagues during periods of leave and demonstrate the ability to multitask in a busy environment.

• Process patient registrations

• Support remote clinical coding team handling correspondence, actioning, filing, and distribution

• Action tasks within the reception task box promptly and accurately.

• Action safeguarding-related emails in strict accordance with practice safeguarding protocols.

• Process and manage requests for online services, including patient access and related enquiries.

• Deal confidently and independently with routine patient enquiries that do not require escalation to a manager or GP.

• Take payments from patients for non-NHS work, providing and accurately recording receipts in line with practice policy.

• Demonstrate a willingness and desire to be trained across all aspects of surgery administration.

• Undertake ad-hoc administrative duties as delegated by the line manager.

• To apply send CV to: blmkicb.practicemanagertmc@nhs.net

About us

We are a semi-rural GP Medical Centre based in the village of Toddington, with a friendly, supportive, and hardworking team. On-site parking is available for staff. We are an active member of our Primary Care Network, and we pride ourselves on trying new ideas and continuously improving how we deliver care. We have a team of Doctors, ACPs, ANPs, Practice Nurse, Clinical Pharmacist, Pharmacist Technician and Prescription Clerk.We Are Looking For Someone Who Demonstrates:

• A strong commitment to developing their career in healthcare

• The ability to learn quickly, retain processes, and execute tasks accurately

• Excellent IT and word-processing skills, with a clear commitment to supporting the NHSdigital transformation Process

• SystmOne experience (helpful but not essential)

• Previous experience in an office environment, ideally as a receptionist or administrator (desirable)

• Willingness to undertake mandatory online training and any additional role-specific training

• Excellent communication and people skills

• High levels of reliability, flexibility, and professionalism

• A genuine team-player mindset

• A good attendance record

• The ability to provide a reference from a current or recent employer

• A genuine interest in healthcare applicants may include overseas-qualified candidates, school leavers, or those aspiring to careers in medicine, nursing, or allied health professions

• Immediate Bank Position Available / Previous Experience required (£14.50) Zero Hours Contract