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Toddington Medical Centre

Receptionist & Practice Admin

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This job is now closed

Job summary

We are looking to recruit a new Receptionist / Practice Admin Team Member.

As a receptionist, you will be the First Point of Contact for our patients in our surgery and therefore you will be providing a vital role for the smooth running of the surgery.

We would like to hear from people who are passionate about delivering patient-customer care to a very high standard, utilising digital technology embedded within the integrated clinical and telephony system and with impeccable manners, attitude, and commitment to serve our patients.

We welcome application from both experienced and individuals, and new graduates who arekeen to develop a career within the healthcare sector with the personality, skills and attitude, conducive to a quick learner, who is performance driven, and capable of rising to challenges and who thrive in a busy friendly environment; above all must be able to work on own initiatives with a keen eye for problem solving and a"can do attitude".

  • We would also Consider an Apprentice for this or similar post (Apprentice rate £5.28 - £6.00 / Hour) Full training given and supported to follow an appropriate NVQ 3/Diploma

Main duties of the job

  • To provide a Receptionist role and also to perform general administrative assistance to the practice team.
  • Project a positive and friendly image to patients and visitors, either face to or via the telephone with a strong customer service focus and problem solving attitude and good Time management skills.
  • Our Telephony system (X-on/Surgery Connect) and Clinical System (Systm One) are integrated.
  • In addition we use other digital tools such as AccuRx, E-Consult and Docman to manage appointments, communication and to promote an integrated patient focussed
  • To embrace the NHS Core Principles:

(1) Care

(2) Compassion

(3) Competence

(4) Commitment / Dedication

(5) Working Together in Partnership For Our Patients

(6) Accountability

The surgery is migrating to a common platform for Appraisals and Performance Monitoring for All GPs, Health Care Team, Reception & Admin Team incorporating bench mark and standards set by the professional bodies (GMC / NMC) and regulators CQC.

Successful Applicants are required-:

  • To Understand and Work the full spectrum of the Specified Job Description;
  • To work on own initiative and creativity and be accountable to both own-self and the surgery in terms of performance, with self directed plan for any improvements;
  • To be strongly focussed of own career development and career progression.
  • Confident; Can-do-attitude; Ownership and Responsibility; Accountability; Ability to Present new ideas and challenge Inefficiencies are Key requirements.

About us

  • Toddington Medical Centre (Tod-Med) is situated in the heart of Toddington, Bedfordshire and serves all the neighbouring villages and towns with a list size of over 7500 Patients.
  • We are a teaching practice to the University of Cambridge Medical School - 4th Year Medical Students and support a number of schools with work placements.
  • Toddington Medical Centre is a Partnership of Four General Practitioners (One Male GP, Three Female GPs) supported by a Team consisting of Advanced Nurse Practitioner, Nurses, GP-Assistant, Pharmacy Technician, Health care Assistant (HCA) and Primary care Network-Additional Role Staff (Care Coordinator, Physician Associate, Pharmacist).
  • The Partnership is contracted to the NHS to Provide Primary Care-General medical Services and some services are delivered co-jointly with the Primary care Network (PCN).
  • Toddington Medical Centre is migrating to a high performing practice with an agenda for improving efficiency within the surgery and in the services that we deliver.
  • This means empowering our staff (both clinical and non-clinical) to develop and share our values, through adopting strong work ethics, good time management and staff to get trained/upskilled to ensure that our patient receive high quality care in a timely manner.
  • The current General medical Service -Practice Model and NHS, is presently facing new challenges and we are committed to evolve and adopt best practices and develop new partnerships to serve our community.

Details

Date posted

06 November 2023

Pay scheme

Other

Salary

£22,280 to £25,000 a year Based on 40 Hour / Week

Contract

Permanent

Working pattern

Full-time

Reference number

A0459-23-0000

Job locations

Luton Road

Toddington

Dunstable

Bedfordshire

LU5 6DE


Job description

Job responsibilities

General Duties and Responsibilities:

  • The Surgery is opened 08:00 - 18:30 Mondays to Fridays. The Job role is delivered as a combination of shifts08:00-13:00;13:00-18:30and08:00 -18:30(10.5 Hours Shift (1 Hour Unpaid Break)
  • Full Time staff are expected to work 40 Hours with a combination of shifts.
  • Ensure Efficiency Of Appointment System And Monitor Flow Of Patients Into Consulting / Treatment Rooms
  • Ensure That Patients Without Appointments But Who Need 'Urgent Consultation' Are Seen In A Logical And Non-Disruptive Manner.
  • Explain Practice Arrangements And Formal Requirements To New Patients And Those Seeking Temporary Cover, Ensure Procedures Are Completed.
  • Advise Patients Of Relevant Charges For Private Services, Accept Payment And Issue Receipts When Requested.
  • Respond To All Queries And Requests For Assistance From Patients And Other Visitors.
  • Record Home Visits Onto Clinical System Including All Relevant Information And Where Necessary Refer To The Duty Doctor.
  • In Conjunction With The Person On Repeat Prescription Duty Ensure That Requests For Prescriptions Are Actioned Where Possible Within One-Two Working Day
  • Action Requests For Ambulance Transportation Record Appropriately
  • Ensure Reception And Waiting Areas Are Kept Neat And Tidy.

Management Of Appointment System

  • Ensure Total Familiarity With Systm One Appointment Systems (Training provided)
  • Book Appointments And Recalls Ensuring Accurate Recording of Information following appropriate safeguards for Patient ID
  • Offer Alternative Pathways for patients when on the day appointment is unavailable (Next available appointment, walk-in centre, PCN-Extended Access and 111 Services)
  • Monitor Effectiveness Of The System And Report Any Problems Or Variations Required.
  • Check and monitor all appointments and Utilise unused appointments by tasking clinicians for Telephone Consultations on the day

Start And End Of Day Procedures

  • Open up the Surgery and reception desk at the start of the day, ensure security procedures are followed and make all necessary preparation to receive patients to enable the GP/Nurse to start on time for their first appointment.
  • To participate in the early morning rota commencing at 8 am during any extended access Contract the practice is signed up to.
  • Final end of day check to secure the building, check windows, lights , electrical devices turned off where appropriate ready to secure the building and set the alarm before leaving the building.
  • To participate in a late evening rota which will usually finish at 6.30 pm (depending on whether or not the GP has completed surgery and the last patient has left the premises).
  • Ensuring the Telephone system switches to Out Of Hours Service during 18:30 - 08:00 am

Full List Available on request

To Apply Submit CV to:

Toddington Medical Centre,

Luton Rd, Toddington, Bedfordshire LU5 6DE

Email: e81034@outlook.com

Please Include:

1) Full Correspondence Postal Address

2) Contact Email / Phone Number

3) Full Details of Education / School College / University Attended

4) Checkable & Complete work History with reasons for leaving

5) All employment references must be on organisational email address.

6) A health questionnaire will need to be completed only after an offer of a job is made.

7) references will be sought once short listed and Job Offer made.

Job description

Job responsibilities

General Duties and Responsibilities:

  • The Surgery is opened 08:00 - 18:30 Mondays to Fridays. The Job role is delivered as a combination of shifts08:00-13:00;13:00-18:30and08:00 -18:30(10.5 Hours Shift (1 Hour Unpaid Break)
  • Full Time staff are expected to work 40 Hours with a combination of shifts.
  • Ensure Efficiency Of Appointment System And Monitor Flow Of Patients Into Consulting / Treatment Rooms
  • Ensure That Patients Without Appointments But Who Need 'Urgent Consultation' Are Seen In A Logical And Non-Disruptive Manner.
  • Explain Practice Arrangements And Formal Requirements To New Patients And Those Seeking Temporary Cover, Ensure Procedures Are Completed.
  • Advise Patients Of Relevant Charges For Private Services, Accept Payment And Issue Receipts When Requested.
  • Respond To All Queries And Requests For Assistance From Patients And Other Visitors.
  • Record Home Visits Onto Clinical System Including All Relevant Information And Where Necessary Refer To The Duty Doctor.
  • In Conjunction With The Person On Repeat Prescription Duty Ensure That Requests For Prescriptions Are Actioned Where Possible Within One-Two Working Day
  • Action Requests For Ambulance Transportation Record Appropriately
  • Ensure Reception And Waiting Areas Are Kept Neat And Tidy.

Management Of Appointment System

  • Ensure Total Familiarity With Systm One Appointment Systems (Training provided)
  • Book Appointments And Recalls Ensuring Accurate Recording of Information following appropriate safeguards for Patient ID
  • Offer Alternative Pathways for patients when on the day appointment is unavailable (Next available appointment, walk-in centre, PCN-Extended Access and 111 Services)
  • Monitor Effectiveness Of The System And Report Any Problems Or Variations Required.
  • Check and monitor all appointments and Utilise unused appointments by tasking clinicians for Telephone Consultations on the day

Start And End Of Day Procedures

  • Open up the Surgery and reception desk at the start of the day, ensure security procedures are followed and make all necessary preparation to receive patients to enable the GP/Nurse to start on time for their first appointment.
  • To participate in the early morning rota commencing at 8 am during any extended access Contract the practice is signed up to.
  • Final end of day check to secure the building, check windows, lights , electrical devices turned off where appropriate ready to secure the building and set the alarm before leaving the building.
  • To participate in a late evening rota which will usually finish at 6.30 pm (depending on whether or not the GP has completed surgery and the last patient has left the premises).
  • Ensuring the Telephone system switches to Out Of Hours Service during 18:30 - 08:00 am

Full List Available on request

To Apply Submit CV to:

Toddington Medical Centre,

Luton Rd, Toddington, Bedfordshire LU5 6DE

Email: e81034@outlook.com

Please Include:

1) Full Correspondence Postal Address

2) Contact Email / Phone Number

3) Full Details of Education / School College / University Attended

4) Checkable & Complete work History with reasons for leaving

5) All employment references must be on organisational email address.

6) A health questionnaire will need to be completed only after an offer of a job is made.

7) references will be sought once short listed and Job Offer made.

Person Specification

Qualifications

Essential

  • Good Basic Education Including Maths and English (Except Apprentice Applicants)
  • Knowledge, Experience of Computer systems (Except Apprentice Applicants)
  • Overseas Equivalent Qualifications Considered
  • Clerical Experience or Similar (Except Apprentice Applicants)
  • Reception Experience (Except Apprentice Applicants)
  • Dealing with the public (Except Apprentice Applicants)
  • Able to prioritise own workload (Except Apprentice Applicants)

Desirable

  • Minimum - At least 4 GCSEs - Grade C or above, or similar qualification or experience
  • NVQ Level 2 /3 in health and Social Care
  • In-depth knowledge of how the systems work
Person Specification

Qualifications

Essential

  • Good Basic Education Including Maths and English (Except Apprentice Applicants)
  • Knowledge, Experience of Computer systems (Except Apprentice Applicants)
  • Overseas Equivalent Qualifications Considered
  • Clerical Experience or Similar (Except Apprentice Applicants)
  • Reception Experience (Except Apprentice Applicants)
  • Dealing with the public (Except Apprentice Applicants)
  • Able to prioritise own workload (Except Apprentice Applicants)

Desirable

  • Minimum - At least 4 GCSEs - Grade C or above, or similar qualification or experience
  • NVQ Level 2 /3 in health and Social Care
  • In-depth knowledge of how the systems work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Toddington Medical Centre

Address

Luton Road

Toddington

Dunstable

Bedfordshire

LU5 6DE


Employer's website

https://www.toddingtondoctors.co.uk (Opens in a new tab)

Employer details

Employer name

Toddington Medical Centre

Address

Luton Road

Toddington

Dunstable

Bedfordshire

LU5 6DE


Employer's website

https://www.toddingtondoctors.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Partner

Dr Ratha

e81034@outlook.com

01525872222

Details

Date posted

06 November 2023

Pay scheme

Other

Salary

£22,280 to £25,000 a year Based on 40 Hour / Week

Contract

Permanent

Working pattern

Full-time

Reference number

A0459-23-0000

Job locations

Luton Road

Toddington

Dunstable

Bedfordshire

LU5 6DE


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