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The Old School Surgery

Patient Services Administrator

The closing date is 08 March 2026

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Job summary

Are you looking for a new challenge and to join a friendly and supportive team? If so, The Old School Surgery would love to hear from you.

The Old School Surgery values teamwork and the chance to work in a welcoming practice where your contribution is truly appreciated.

We are looking for an additional member to join our reception team for 17 hours per week over the following days:

Monday 08:00 - 14:00

Tuesday 08:00 - 14:00

Thursday 08:00 - 13:00

Flexibility to cover holidays and sickness throughout the week between the hours of 08:00 and 18:30 would be required.

Main duties of the job

The role involves a variety of patient administration and front-line patient support over the telephone and face to face within a rural general practice setting.

Key responsibilities include:

  • Opening and closing of the surgery.
  • Give out repeat and acute prescriptions to patients or their representatives.
  • Assist patients with face-to-face enquiries and follow up as necessary.
  • Answer all incoming telephone calls, booking appointments as necessary and actioning any queries resulting from those calls.
  • Ensure all emails are acknowledged and processed in the correct time frame.
  • Patient administration to include registrations, online access, DVLA, insurance requests.
  • To ensure all tasks are dealt with and escalated if necessary.
  • Process all scanning. (Paper and electronic)
  • Support GPs and The Practice Managers.

About us

The Old School Surgery is a small, friendly rural dispensing practice caring for approximately3,500 patients which isbeautifully situated alongside the Kennet & Avon Canal in the North Wessex Downs, anArea of Outstanding Natural Beauty. The village benefits fromdirect train links to London, nearbymotorway connections,excellent local schools, and easy access toSavernake Forestand the market towns ofMarlborough and Hungerford. Awelcoming village store with post office and bakeryis located immediately adjacent to the practice, adding to the strong sense of community and worklife balance.

We are proud to be ahappy, supportive and respectful place to work, where staff feel valued and supported. Our work is guided by our core values ofKindness, Teamwork and Integrity, which underpin how we care for our patients and how we treat one another.

We are part of theEast Kennet Primary Care Networkand are along-established teaching practice, supporting GP trainees and medical students. The practice uses theSystmOne clinical system, consistently achieveshigh QOF performance, and is ratedGood by the CQC. We are also avisa sponsoring organisationand holdRCGP Veteran Friendly accreditation.

The practice offers a wide range of enhanced services includingminor surgery, joint injections, cryotherapy and LARC services, providing varied and rewarding clinical work within a well-supported environment.

Details

Date posted

23 February 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0458-26-0001

Job locations

Church Street

Great Bedwyn

Marlborough

Wiltshire

SN8 3PF


Job description

Job responsibilities

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the practice team.

Duties include greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service provider.

Job Responsibilities (not limited to):

  • Maintaining and monitoring the practice appointment system.
  • Book all nursing appointments.
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
  • Signpost patients to the correct service where appropriate.
  • Process incoming and outgoing emails.
  • Process documentation as required.
  • File and store records as required.
  • Data entry of new and temporary registrations and relevant patient information as required.
  • Input data into the patients healthcare records as necessary.
  • Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
  • Accept payment for private medical work.
  • Manage all queries (including administrative queries) as necessary in an efficient manner.
  • Accept deliveries from couriers.
  • Ensure the pathology samples are collected.
  • Maintain a clean, tidy, effective working area at all times.
  • Support all clinical staff with general tasks as requested.

Job description

Job responsibilities

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the practice team.

Duties include greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service provider.

Job Responsibilities (not limited to):

  • Maintaining and monitoring the practice appointment system.
  • Book all nursing appointments.
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
  • Signpost patients to the correct service where appropriate.
  • Process incoming and outgoing emails.
  • Process documentation as required.
  • File and store records as required.
  • Data entry of new and temporary registrations and relevant patient information as required.
  • Input data into the patients healthcare records as necessary.
  • Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
  • Accept payment for private medical work.
  • Manage all queries (including administrative queries) as necessary in an efficient manner.
  • Accept deliveries from couriers.
  • Ensure the pathology samples are collected.
  • Maintain a clean, tidy, effective working area at all times.
  • Support all clinical staff with general tasks as requested.

Person Specification

Experience

Desirable

  • Experience of working as a GP Receptionist or similar position within a medical setting.
  • Experience of using SystmOne.
Person Specification

Experience

Desirable

  • Experience of working as a GP Receptionist or similar position within a medical setting.
  • Experience of using SystmOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Old School Surgery

Address

Church Street

Great Bedwyn

Marlborough

Wiltshire

SN8 3PF


Employer's website

https://www.oldschoolsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Old School Surgery

Address

Church Street

Great Bedwyn

Marlborough

Wiltshire

SN8 3PF


Employer's website

https://www.oldschoolsurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Nicky Johnson

nicky.johnson@nhs.net

Details

Date posted

23 February 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0458-26-0001

Job locations

Church Street

Great Bedwyn

Marlborough

Wiltshire

SN8 3PF


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