The House Partnership

Care Coordinator (Work Flow)

The closing date is 08 February 2026

Job summary

This is a part time role of 15-25 hours per week. The primaryrole would be toact as a primary read coder and a clinical correspondence lead for the practice.

Main duties of the job

As well as acting as the primary read coder and a clinical correspondence lead for the practice, you would

- take a supporting role in the administration of the Quality outcomes Framework (QoF) and Locally Commissioned Services (LCS)

-support the Practice Manager and other administrators in the administration of searches, claims and recalls for the practice

-carry out necessary administrative tasks and responsibilities i.e. cytology recalls, screening recalls, registration of patients etc.

About us

There are three sites which make up The House Partnership between Greystone House Surgery, Caterham Valley Medical Practice and The Moat House Surgery.

This role is based at Moat House Surgery, Worsted Green, Merstham, RH1 3PN. Cross-site working between the Redill and Caterham sites may occasionally be required.

We are a forward thinking, well organised training practices with a high reputation for quality and standards. We encourage and support the personal development of all our staff and are keen to ensure the right person joins our friendly team.

  • Fourteen Partners across three sites (5 in Redhill)

  • Purpose built practices

  • GMS 39,000 across the three practice sites

  • Nurse Practitioners and Clinical Pharmacists

  • Training Practice for Registrars, Foundation Yr 2 GPs, Medical students & Nurses

  • EMIS Web

  • Consistently high QOF achievement

  • Involvement with East Surrey Federation

Details

Date posted

20 January 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0455-26-0004

Job locations

Moat House Surgery

Worsted Green

Merstham

Redhill

RH1 3PN


Job description

Job responsibilities

  • In this role you would

    • Take a lead role (in partnership) to provide the clinical correspondence Workflow Optimisation system
    • Read code correspondence into the building on behalf of the clinical and administrative staff including 3rd party correspondence and summarising of new patient records, recording significant and past medical history.
    • To provide general administrative support to the practice
    • To have a basic knowledge of Quality Outcomes Framework (QoF) and Locally Commissioned Services
    • Maintain self and team professionalism
    • Assist with the gathering of statistics and information when required
    • Support team members to recall patients for regular chronic disease reviews
    • Have a working knowledge of patient screening services i.e. cervical screening, bowel
    • Support clinical team in carrying out LCS including advising
    • Liaise with the medicines management team where appropriate
    • Support the admin team in implementing new processes and auditing existing processes

Job description

Job responsibilities

  • In this role you would

    • Take a lead role (in partnership) to provide the clinical correspondence Workflow Optimisation system
    • Read code correspondence into the building on behalf of the clinical and administrative staff including 3rd party correspondence and summarising of new patient records, recording significant and past medical history.
    • To provide general administrative support to the practice
    • To have a basic knowledge of Quality Outcomes Framework (QoF) and Locally Commissioned Services
    • Maintain self and team professionalism
    • Assist with the gathering of statistics and information when required
    • Support team members to recall patients for regular chronic disease reviews
    • Have a working knowledge of patient screening services i.e. cervical screening, bowel
    • Support clinical team in carrying out LCS including advising
    • Liaise with the medicines management team where appropriate
    • Support the admin team in implementing new processes and auditing existing processes

Person Specification

Personal Qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics and English Grade C or above
  • NVQ Level 2 in Health and Social Care

Experience

Essential

  • Experience of working with the general public
  • Experience of working in a health care setting
  • Experience as a clinical coder with medical terminology training
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

Desirable

  • EMIS user skills
  • Medical Terminology
Person Specification

Personal Qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics and English Grade C or above
  • NVQ Level 2 in Health and Social Care

Experience

Essential

  • Experience of working with the general public
  • Experience of working in a health care setting
  • Experience as a clinical coder with medical terminology training
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

Desirable

  • EMIS user skills
  • Medical Terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The House Partnership

Address

Moat House Surgery

Worsted Green

Merstham

Redhill

RH1 3PN


Employer's website

https://www.greystonesurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The House Partnership

Address

Moat House Surgery

Worsted Green

Merstham

Redhill

RH1 3PN


Employer's website

https://www.greystonesurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Business Manager

Jacquie Clayson

jacquie.clayson@nhs.net

01737761201

Details

Date posted

20 January 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0455-26-0004

Job locations

Moat House Surgery

Worsted Green

Merstham

Redhill

RH1 3PN


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