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The House Partnership

Practice Manager

The closing date is 28 September 2025

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Job summary

To work as part of The House Partnership management team based at Moat House Surgery. Responsible for the smooth and efficient running of the practice. To ensure that all aspects of the practice managed so as to enable the Parnters and other staff to concentrate on the delivery of high levels of patient services and clinical care.

Main duties of the job

    • Practice Operation & Development
    • Partnership issues & Population Care
    • Human Resources
    • Financial Management
    • Risk Management
    • Premises & Equipment
    • Information & Technology

About us

Moat House Surgery is a friendly Practice in Merstham representing one of the three sites which make up The House Partnership between Greystone House Surgery, Caterham Valley Medical Practice and The Moat House Surgery.

Cross-site working between the Caterham and Redhill sites may be required however this role is mostly based at Moat House Surgery.

We are a forward thinking, well organised training practice with a high reputation for quality and standards. We encourage and support the personal development of all our staff and are keen to ensure the right person joins our friendly team.

  • Fourteen Partners across three sites

  • Purpose built practices

  • GMS, 12500 patients (39,000 across the three site Partnership)

  • General Practitioners, Nurse Practitioners, Nurses, Clinical Pharmacists and Physician Assistants

  • Training Practice for Registrars, Foundation Yr 2 GPs, Physician Assistants, Medical students & Nurses

  • EMIS Web

  • Consistently high QOF achievement

Details

Date posted

03 September 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A0455-25-0018

Job locations

Moat House Surgery

Worsted Green

Merstham

Redhill

RH1 3PN


Caterham Valley Medical Practice

Eothen Close

Caterham

Surrey

CR3 6JU


Greystone House Practice

99 Station Road

Redhill

RH1 1EB


Job description

Job responsibilities

  • Partnership matters
  • Represent the practice at PCN level
  • Strategy and Operations
  • Coordination and integration of IT systems with operational systems
  • Manage and strategic planning of resource allocation, people and rooms
  • Significant event and complaint monitoring and action
  • Service development in line with population care
  • Optimising practice performance based on patients data analytics and financial performance
  • Strategic development service and staffing
  • Financial management
  • Meeting budget expectations
  • Monitor and maximise claims and invoicing
  • Monitor, minimise and control costs
  • Human resources
  • Management of staff performance
  • Recruitment
  • Management of appraisals and staff development
  • Staff induction
  • Maintaining training and training records TeamNet
  • Risk management
  • H&S
  • Risk Assessments and COSHH
  • Responsible for Information Governance
  • Infection Control
  • CQC
  • Equipment monitoring
  • Building control
  • Information & Technology
  • Management of data flow and record management
  • Complaint GDPR
  • Maintain standards/compliance, CQC, audits, QOF, IIF, screening targets
  • Protocol management and monitoring for compliance

Job description

Job responsibilities

  • Partnership matters
  • Represent the practice at PCN level
  • Strategy and Operations
  • Coordination and integration of IT systems with operational systems
  • Manage and strategic planning of resource allocation, people and rooms
  • Significant event and complaint monitoring and action
  • Service development in line with population care
  • Optimising practice performance based on patients data analytics and financial performance
  • Strategic development service and staffing
  • Financial management
  • Meeting budget expectations
  • Monitor and maximise claims and invoicing
  • Monitor, minimise and control costs
  • Human resources
  • Management of staff performance
  • Recruitment
  • Management of appraisals and staff development
  • Staff induction
  • Maintaining training and training records TeamNet
  • Risk management
  • H&S
  • Risk Assessments and COSHH
  • Responsible for Information Governance
  • Infection Control
  • CQC
  • Equipment monitoring
  • Building control
  • Information & Technology
  • Management of data flow and record management
  • Complaint GDPR
  • Maintain standards/compliance, CQC, audits, QOF, IIF, screening targets
  • Protocol management and monitoring for compliance

Person Specification

Experience

Essential

  • Experience of managing people across a multi professional team
  • Experience of auditing systems and procedures and process improvement
  • Evidence of change management in fast paced service-related industry
  • IT literate: competent at using all Microsoft packages, particularly excel
  • Financial acumen
  • Business planning
  • Problem solving
  • Flexible
  • Personable & approachable
  • A completer finisher

Desirable

  • People management skills
  • Time management
  • Good organisational skills
  • Problem solving and Strategic development
  • Understanding of governance and compliance systems
  • Ability to work efficiently and effectively under pressure
  • Ability to work under own initiative
  • Clear and confident communication skills
  • Sense of humour
  • Adaptability
Person Specification

Experience

Essential

  • Experience of managing people across a multi professional team
  • Experience of auditing systems and procedures and process improvement
  • Evidence of change management in fast paced service-related industry
  • IT literate: competent at using all Microsoft packages, particularly excel
  • Financial acumen
  • Business planning
  • Problem solving
  • Flexible
  • Personable & approachable
  • A completer finisher

Desirable

  • People management skills
  • Time management
  • Good organisational skills
  • Problem solving and Strategic development
  • Understanding of governance and compliance systems
  • Ability to work efficiently and effectively under pressure
  • Ability to work under own initiative
  • Clear and confident communication skills
  • Sense of humour
  • Adaptability

Employer details

Employer name

The House Partnership

Address

Moat House Surgery

Worsted Green

Merstham

Redhill

RH1 3PN


Employer's website

https://www.greystonesurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The House Partnership

Address

Moat House Surgery

Worsted Green

Merstham

Redhill

RH1 3PN


Employer's website

https://www.greystonesurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Business Manager

Jacquie Clayson

jacquie.clayson@nhs.net

01737761201

Details

Date posted

03 September 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A0455-25-0018

Job locations

Moat House Surgery

Worsted Green

Merstham

Redhill

RH1 3PN


Caterham Valley Medical Practice

Eothen Close

Caterham

Surrey

CR3 6JU


Greystone House Practice

99 Station Road

Redhill

RH1 1EB


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