Job summary
First point of contact with patients to book appointments and signpost to other services. Busy surgery with 18,500 patients. Will work as part of a team of part-time staff.
Main duties of the job
- Making appointments and signposting patients
- Prescription enquiries
- Giving out results
- General enquiries
About us
- Largest single-site GP Practice in South Gloucestershire
- Friendly Practice team
- Near good transport links
- Part-time hours, to be negotiated
Job description
Job responsibilities
- Making appointments and signposting patients
- Prescription enquiries
- General enquiries
- Giving out results
- Registrations
Job description
Job responsibilities
- Making appointments and signposting patients
- Prescription enquiries
- General enquiries
- Giving out results
- Registrations
Person Specification
Qualifications
Essential
- * GCSE grade C or above
- * Good standard of general eduction
Desirable
- * NVQ II in Customer Service
- * AMSPAR Receptionist certificate
- * CLAIT Qualification
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of reception work
- Experience of working within General Practice
Skills
Essential
- * Excellent communication skills (written & oral)
- * IT skills
- * Clear, polite telephone manner
- * Time management and the ability to work to deadlines
- * Problem solving skills
- * Interpersonal skills
Person Specification
Qualifications
Essential
- * GCSE grade C or above
- * Good standard of general eduction
Desirable
- * NVQ II in Customer Service
- * AMSPAR Receptionist certificate
- * CLAIT Qualification
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of reception work
- Experience of working within General Practice
Skills
Essential
- * Excellent communication skills (written & oral)
- * IT skills
- * Clear, polite telephone manner
- * Time management and the ability to work to deadlines
- * Problem solving skills
- * Interpersonal skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
