Job responsibilities
Assist the Clinical Director in the annual performance review of all PCN staff, including identifying training and PCN staff annual, study, sickness and other leave, ensuring efficient running of the PCN team during planned or unplanned absence, and coordinating this with each practice.
To assist in the recruitment of new PCN staff as required, taking responsibility for their induction and training and integration into the PCN Practices.
To provide support, advice and training for new and current PCN staff in the use of the clinical systems within our PCN.
To provide support for day-to-day operational issues relating to PCN staff.
To ensure PCN staff understands PCN objectives and their role in helping to achieve them.
To promote teamwork and co-operation to encourage motivation and commitment
In partnership with the Clinical Director to actively manage staff performance concerns and probationary reviews in accordance with the PCN policy.
To review new service specifications and communicate to the PCN practices the requirements and to monitor delivery of those requirements
Enable, promote and support the effective use of data, information, knowledge and technology to improve, inform and support all of the networks.
Carry out timely and accurate information analysis and reporting on findings in an agreed manner and to support compliance with the Network Contract Directed Enhanced Service (DES)
Action all PCN submission returns are completed in a timely manner
Keep accurate records relating to claims for PCN payments, producing reports as necessary.
Collate and process PCN invoices in accordance with the PCN SOP and liaising with the Practice Managers as required.
Working with our accountants to fully support them in preparation of the PCNs end of year accounts
To support each practice to effectively order sufficient Covid vaccinations that ensures each practice has an effective Covid vaccination programmes
Improve adoption of new technology to enhance patient access and experience,increasing PCN productivity
Be responsible for a range of digital transformation initiatives for the PCN, managing priorities and inter-dependencies
Ensure that digital and operational transformation is embedded and aligned with system and national strategies, working closely with the ICB Digital Team
Build relationships and facilitate collaboration between practices within the network to support the delivery of care to patients (e.g., delivery of enhanced access or other hub-type working arrangements
Review and improve the PCNs digital maturity, identifying opportunities for digital optimisation within the PCN
Support the effective adoption of national and local initiatives, including integrated working at neighbourhood and place level to improve access to patient services
Use data to:
Understand demand, capacity, and activity - helping to drive improvements in patient experience of access
Support population health management, improvements in care quality and PCN operational efficiency
Understand the type and intensity of support needs of the PCN
Drive the planning and prioritisation of changes that will improve the delivery of care and improve patient and staff experience in the practices within the PCN
Develop and manage an overall transformation plan for the PCN, including managing risk, considering the potential impacts on the organisation, and determining resource requirements.
Provide feedback to PCN leadership and member practices on the progress of current initiatives, capacity for change, improvement, and issues so that plans can be adapted in response.
Support the best use of technology to achieve DES and Standard requirements.
This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties.
The post holder must always carry out his/her duties:
With regard to Equal Opportunities Policies
Being aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors and staff
Adhere to the code of conduct on confidentiality and be aware of and adhere to all relevant information governance and security policies and procedures.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 and as such it will be necessary for a submission for disclosure to be made to the Criminal Records Bureau to check for any previous criminal convictions.
While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their Carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
The post-holder will implement and lead on the full range of promotion and management their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):
Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
Maintain and up to date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the business
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business
Making effective use of training to update knowledge and skills, and initiate and manage the training of others
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
Undertaking periodic infection control training (minimum annually)
Routine management of own team / team areas, and maintenance of workspace standards
Demonstrate due regard for safeguarding and promoting the welfare of children
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
- The post-holder should recognise the importance of effective communication within the team and will strive to:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
